ZyXEL Communications ZyWALL 10/10, User Manual

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ZyWALL 10/10 II/50 Internet Security Gateway
Troubleshooting 29-3
Table 29-3 Troubleshooting the WAN interface
PROBLEM CORRECTIVE ACTION
Can’t connect to a remote node or
ISP. Check menu 24.1 to verify the line status. If it indicates Down , then
refer to the section on the line problems.
29.4 Problems with Internet Access
Table 29-4 Troubleshooting Internet Access
PROBLEM CORRECTIVE ACTION
Connect your cable / xDSL modem with the ZyWALL using appropriate cable.
Check with the manufacturer of your cable / xDSL device about your cable
requirement because for some devices may require crossover cable and
others a regular straight-through cable.
Cannot access the
Internet.
Verify your settings in menu 3.2 and menu 4.
29.5 Problems with the Password
Table 29-5 Troubleshooting the Password
PROBLEM CORRECTIVE ACTION
The Password field is case sensitive. Make sure that you enter the correct
password using the proper casing.
Cannot access the
ZyWALL.
If you forget your password you will need to restore the factory default
configuration file. This will restore all of the factory defaults including the
password. See
the Resetting the ZyWALL section for details.