ZyXEL Communications STB-1003, User Manual

Page: 45 / 98

Chapter 4 Troubleshooting
STB-1003 User’s Guide
45
4.3 Internet Access
V
I cannot access IPTV or VOD services.
1 Check the hardware connections, and make sure the LEDs are behaving as expected. See
the Quick Start Guide and
Section 1.2 on page 20 . Ensure that your Internet access
device is working correctly.
2
Check the Home URL IP address in the Network menu.
3 Disconnect all the cables from your STB, and follow the directions in the Quick Start
Guide again.
4 If the problem continues, contact your ISP or IPTV provider.
V
The Internet connection is slow or intermittent.
There might be a lot of traffic on the network. If you have computers or other devices using
your Internet connection, try turning them off or disconnecting them. If your Internet access
device uses bandwidth management, try reconfiguring it to allow the STB higher throughput.