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Chapter 12 Troubleshooting

PLA5236 User’s Guide

67

The HomePlug light is on, indicating it is still connected to another powerline device. Try again, pressing
the

RESET/ ENC RYPT

button for 5 to 8 seconds.

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Summary of Contents for PLA5236

Page 1: ...s User s Guide PLA5236 1000 Mbps Powerline AC900 Wireless Extender Copyright 2017 Zyxel Communications Corporation Web Address http zyxelsetup LAN IP Address http 192 168 1 3 Password 1234 Version 1 1...

Page 2: ...from what you see due to differences in release versions or your computer operating system Every effort has been made to ensure that the information in this manual is accurate Re late d Doc ume ntati...

Page 3: ...Chapte r 2 T he RESET ENCRYPTButton 12 2 1 RESET ENCRYPT Button Overview 12 2 2 Adding Devices to a Powerline Network 12 2 3 Removing a Device from a Powerline Network 14 2 4 Multiple Separate Powerl...

Page 4: ...le ss L AN 32 7 1 Overview 32 7 1 1 Powerline Extended Wireless LAN 32 7 2 What You Can Do 33 7 3 What You Should Know 34 7 3 1 Wireless Security Overview 34 7 4 General Wireless LAN Screen 35 7 5 Wi...

Page 5: ...r 11 Mainte nanc e 56 11 1 Overview 56 11 2 What You Can Do 56 11 3 General Screen 56 11 4 Password Screen 57 11 5 Time Setting Screen 57 11 6 Firmware Upgrade Screen 59 11 7 Configuration Backup Res...

Page 6: ...6 PART I Introduc tion...

Page 7: ...ion enabling a larger transmission capacity all without the need for any new cabling since power sockets are available everywhere in your home With the PLA you can easily set up a wireless network wit...

Page 8: ...120 se c onds The ENCRYPT function has failed Off The PLA is not receiving power ETHERNET Green On The ETHERNET port is on and ready and the PLA detects a device connected to it Blinking The PLA is c...

Page 9: ...bit Advanced Encryption Standard AES to ensure safe transfer of information Figure 2 Expand Your Network with the PLA Connect your PLA to an Internet gateway such as a modem and plug it into an ordin...

Page 10: ...in most cases by a power meter Without security encryption your information is accessible to anyone using a powerline adapter on the same electrical circuit In some cases a circuit can be shared by mo...

Page 11: ...apter Add additional powerline adapters to your network by plugging them into your powerline outlets and assigning them Password1 This completes the configuration of your first powerline network 2 Con...

Page 12: ...powerline network separate an existing powerline network into multiple networks reset the PLA to the factory defaults 2 2 Adding De vic e s to a Powe rline Ne twork You can connect a number of PLAs on...

Page 13: ...for 0 5 to 3 seconds If the HomePlug lights on both powerline devices do not light up the powerline devices are not connected Repeat step 1 in this section If that doesn t work see the Troubleshooting...

Page 14: ...e you want to remove PLAs C and D from the following powerline network Figure 5 Removing Devices From an Existing Powerline Network 1 Press the RESET ENCRYPTbutton on powerline device C for 5 to 8 sec...

Page 15: ...ces E and F connect 3 Now pair two different PLAs Press the RESET ENCRYPTbutton on powerline devices G and H for 0 5 to 3 seconds and within two minutes of each other 4 Wait for about one minute while...

Page 16: ...network name as other devices on the network The power light blinks until the device is connected This may take a minute The HomePlug light turns on if your device is connected to another powerline de...

Page 17: ...17 PART II We b Configurator...

Page 18: ...enabled by default Refer to the Troubleshooting chapter Chapter 12 on page 64 to see how to make sure these functions are allowed in the Internet Explorer 3 2 Ac c e ssing the We b Configurator 1 Conn...

Page 19: ...ord highly recommended as shown next Figure 8 Change Password Screen The following table describes the labels in this screen Table 4 Change Password Screen L ABEL DESCRIPT ION Enter Your New Password...

Page 20: ...ns Right after you log in the Dashboard screen is displayed See Chapter 4 on page 23 for more information about the Dashboard screen 3 3 Navigating the We b Configurator The following summarizes how t...

Page 21: ...is screen to configure general wireless LAN and wireless security settings MAC Filter Use the MAC filter screen to configure the PLA to block access to devices or block the devices from accessing the...

Page 22: ...e factory defaults Restart System Restart This screen allows you to reboot the PLA without turning the power off Language Language This screen allows you to select the language you prefer WiFi Mode Th...

Page 23: ...current status of the device system resources and interfaces The Dashboard screens also provide detailed information about system statistics associated wireless clients and logs 4 1 T he Dashboard Sc...

Page 24: ...level of wireless security the PLA is using WPS Status This displays Configure d when the WPS has been set up This displays Unc onfigure d if the WPS has not been set up WLAN_5G Information WLAN OP Mo...

Page 25: ...example using bandwidth management Memory Usage This shows what percentage of the heap memory the PLA is using Interface Status Interface This displays the PLA port types The port types are L AN and...

Page 26: ...ter you access the PLA Web Configurator click to begin the Wizard setup located in the Title Bar on the Dashboard Screen Figure 11 Wizard Setup Screen The following table describes the labels in this...

Page 27: ...de if you have IEEE 802 11 a n ac and IEEE802 11 b g n Wi Fi devices connecting to your wireless network Wireless Name SSID Enter a descriptive name used to identify your PLA in the wireless network W...

Page 28: ...nance system errors and so on use the Pac ke t Statistic s screen Section 6 4 on page 29 to view port status packet specific statistics the system up time and so on Use the WL AN Station Status screen...

Page 29: ...Read only information here includes port status packet specific statistics and the system up time The Poll Inte rval s field is configurable and is used for refreshing the screen Figure 14 Monitor Pac...

Page 30: ...when the WLAN is disabled TxPkts This is the number of transmitted packets on this port RxPkts This is the number of received packets on this port Collisions This is the number of collisions on this...

Page 31: ...ork or computer with a wireless network card has connected successfully to the PLA using the same SSID channel and security settings Figure 16 Monitor WLAN 5G Station Status The following table descri...

Page 32: ...the part in the blue circle In this wireless network devices A and B are called wireless clients The wireless clients use the access point AP to interact with other devices such as the printer or with...

Page 33: ...is connecting to the APN or the PEN Use the web configurator to configure a different SSID and Wi Fi key on the PLA SSID 2 Wi Fi Key 2 Roaming is not seamless as you need to manually connect to the P...

Page 34: ...ifficult to guess This type of security is fairly weak however because there are ways for unauthorized devices to get the SSID In addition unauthorized devices can still see the information that is se...

Page 35: ...and select the WPA PSK Compatible option in the PLA Many types of encryption use a key to protect the information in the wireless network The longer the key the stronger the encryption Every wireless...

Page 36: ...ending on the frequency band and the country you are in This option is only available if Auto Channe l Se le c tion is disabled Auto Channel Selection Select the check box to have the PLA automaticall...

Page 37: ...lows IEEE 802 11n compliant WLAN devices to associate with the PLA This can increase transmission rates although IEEE 802 11b or IEEE 802 11g clients will not be able to connect to the PLA I 802 11g n...

Page 38: ...ticast communications in a network Both the wireless stations and the access points must use the same WEP key Your PLA allows you to configure up to four 64 bit or 128 bit WEP keys but only one key ca...

Page 39: ...tring that is referred to as the key This key is requested from all devices wishing to connect to a wireless network WEP Encryption Select 64 bits or 128 bits This dictates the length of the security...

Page 40: ...Both the PLA and the wireless stations must use the same WEP key for data transmission If you chose 64 bit WEP then enter any 5 ASCII characters or 10 hexadecimal characters 0 9 A F If you chose 128 b...

Page 41: ...C Filte r The screen appears as shown Table 16 Network Wireless LAN 2 4G or 5G Security WPA PSK WPA2 PSK L ABEL DESCRIPT ION Security Mode Select WPA PSK or WPA2 PSK to enable data encryption WPA PSK...

Page 42: ...e MAC address filtering Filter Action Define the filter action for the list of MAC addresses in the MAC Filte r Summary table Select Allow to permit access to the PLA MAC addresses not listed will be...

Page 43: ...undary for directed messages It is the maximum data fragment size that can be sent Note If you select 802 11n 802 11gn or 802 11bgn in the Wire le ss L AN 2 4G or 5G Ge ne ral screen this field is not...

Page 44: ...ess LAN 2 4G or 5G QoS L ABEL DESCRIPT ION WMM QoS Select Enable to have the PLA automatically give a service a priority level according to the ToS value in the IP header of packets it sends WMM QoS W...

Page 45: ...gure d when the PLA has connected to a wireless network using WPS or when Enable WPS is selected and wireless or wireless security settings have been changed The current wireless and wireless security...

Page 46: ...Configuration method to configure wireless station s wireless settings Click this to start WPS aware wireless station scanning and the wireless security information synchronization Or input station s...

Page 47: ...drop down boxes and select an end time using the second set of hourand minute min drop down boxes If you have chosen On earlier for the WLAN Status the Wireless LAN will turn on between the two times...

Page 48: ...you configure the manage IP address and partition your physical network into logical networks Figure 29 LAN Example The LAN screens can help you manage IP addresses 8 2 What You Can Do Use the IP scr...

Page 49: ...resses and DNS servers to systems that support DHCP client capability 8 3 2 IP Alias IP alias allows you to partition a physical network into different logical networks over the same Ethernet interfac...

Page 50: ...you want to specify the IP address of your PLA Or if your ISP or network administrator gave you a static IP address to access the network or the Internet IP Address Type the IP address in dotted deci...

Page 51: ...PT ION IP Alias Check this to enable IP alias IP Address Type the IP alias address of your PLA in dotted decimal notation IP Subnet Mask The subnet mask specifies the network number portion of an IP a...

Page 52: ...23 for more information about powerline network security 9 2 What You Can Do Use the Home Plug screen Section 9 3 on page 52 to secure manage and set up Quality of Service QoS on your powerline netwo...

Page 53: ...all caps and with dashes Network Name NMK The default network name sometimes called a network password or network membership key NMK of the PLA is Home PlugAV HomePlug compatible devices use the same...

Page 54: ...r device It consists of six pairs of hexadecimal characters hexadecimal characters are 0 9 and a f In the case of the PLA this label is on the bottom of the device Transmit Rate Mbps This field displa...

Page 55: ...ator One Connect can be used to remotely turn the power of a neighboring powered device PD on or off from a distance And most importantly you can easily set up notifications customize and control all...

Page 56: ...11 6 on page 59 to upload firmware to your PLA Use the Bac kup Re store screen Section 11 8 on page 62 to view information related to factory defaults backup configuration and restoring configuration...

Page 57: ...session can be left idle before the session times out The default is 5 minutes After it times out you have to log in with your password again Very long idle timeouts may have security risks A value of...

Page 58: ...ylight Saving settings do not affect it New Time hh mm ss This field displays the last updated time from the time server or the last time configured manually When you select Manual enter the new time...

Page 59: ...of March All of the time zones in the European Union start using Daylight Saving Time at the same moment 1 A M GMT or UTC So in the European Union you would select L ast Sunday Marc h The time you typ...

Page 60: ...hboard screen Table 29 Maintenance Firmware Upgrade L ABEL DESCRIPT ION Firmware Upgrade File Path Type in the location of the file you want to upload in this field or click Browse to find it Browse C...

Page 61: ...n Table 30 Maintenance Backup Restore L ABEL DESCRIPT ION Backup Click Bac kup to save the PLA s current configuration to your computer File Path Type in the location of the file you want to upload in...

Page 62: ...to open the following screen Figure 41 Maintenance Restart Click Re start to have the PLA reboot This does not affect the PLA s configuration 11 9 L anguage Sc re e n Use this screen to change the la...

Page 63: ...atible Performance Mode This mode enables a 5Ghz Wi Fi with a better performance than 2 4Ghz but a shorter range for your Wi Fi devices Choose this mode if all your Wi Fi devices are IEEE 802 11 a n a...

Page 64: ...r damage Contact the vendor to replace any damaged cables 3 Check the Ethernet adapter on your computer and make sure it s enabled and working properly 4 If the PLA is connected to an Ethernet switch...

Page 65: ...2 Powe rline Proble ms The signal on my powerline network is weak 1 Your powerline adapters may be connected to electrical surge protectors Connect them to standard power outlets 2 Your powerline ada...

Page 66: ...e while the devices set up a connection If that does not work try again with both devices connected to a power strip next to each other If they now connect then the devices were not on the same electr...

Page 67: ...Chapter 12 Troubleshooting PLA5236 User s Guide 67 The HomePlug light is on indicating it is still connected to another powerline device Try again pressing the RESET ENCRYPTbutton for 5 to 8 seconds...

Page 68: ...formation Please have the following information ready when you contact an office Re quire d Information Product model and serial number Warranty Information Date that you received your device Brief de...

Page 69: ...Philippine s Zyxel Philippines http www zyxel com ph Singapore Zyxel Singapore Pte Ltd http www zyxel com sg T aiwan Zyxel Communications Corporation http www zyxel com tw zh T hailand Zyxel Thailand...

Page 70: ...public Zyxel Communications Czech s r o http www zyxel cz De nmark Zyxel Communications A S http www zyxel dk Estonia Zyxel Estonia http www zyxel com ee et Finland Zyxel Communications http www zyxel...

Page 71: ...http www zyxel nl Norway Zyxel Communications http www zyxel no Poland Zyxel Communications Poland http www zyxel pl Romania Zyxel Romania http www zyxel com ro ro Russia Zyxel Russia http www zyxel...

Page 72: ...http www ua zyxel com L atin Ame ric a Arge ntina Zyxel Communication Corporation http www zyxel com ec es Brazil Zyxel Communications Brasil Ltda https www zyxel com br pt Ec uador Zyxel Communicatio...

Page 73: ...Guide 73 North Ame ric a USA Zyxel Communications Inc North America Headquarters http www zyxel com us en Oc e ania Australia Zyxel Communications Corporation http www zyxel com au en Afric a South A...

Page 74: ...ty responsible for compliance could void the user s authority to operate the device This product has been tested and complies with the specifications for a Class B digital device pursuant to Part 15 o...

Page 75: ...ie du mat riel de cat gorieI a t approuv par Industrie Canada pour fonctionner avec les types d antenne num r s ci dessous et ayant un gain admissible maximal et l imp dance requise pour chaque type d...

Page 76: ...tski Croatian Zyxel ovime izjavljuje da je radijska oprema tipa u skladu s Direktivom 1999 5 EC slenska Icelandic H r me l sir Zyxel v yfir a essi b na ur er samr mi vi grunnkr fur og nnur vi eigandi...

Page 77: ...AN product is operating within the boundaries of the owner s property its use requires a general authorization Please check http www sviluppoeconomico gov it for more details Questo prodotto conforme...

Page 78: ...as ErP Directive Energy related Products directive as well as ecodesign requirement laid down in applicable implementing measures power consumption has satisfied regulation requirements which are Net...

Page 79: ...Appendix B Legal Information PLA5236 User s Guide 79 Environme ntal Produc t De c laration...

Page 80: ...230V AC About the Symbols Various symbols are used in this product to ensure correct usage to prevent danger to the user and others and to prevent property damage The meaning of these symbols are des...

Page 81: ...the exclusive remedy of the purchaser This warranty is in lieu of all other warranties express or implied including any implied warranty of merchantability or fitness for a particular use or purpose...

Page 82: ...yright 74 CPU usage 25 customer support 68 D Daylight saving 59 disclaimer 74 E encryption 9 35 key 35 WPA compatible 35 F Firmware upload 59 file extension using HTTP firmware version 24 G General wi...

Page 83: ...owerline setting 52 problems and solutions 64 Q Quality of Service QoS 43 R RESET ENCRYPT Button Manage 9 Restore configuration 61 Roaming 42 RTS CTS Threshold 33 42 43 S Scheduling 46 security 10 Ser...

Page 84: ...Wireless association list 30 wireless LAN scheduling 46 Wireless network basic guidelines 33 channel 34 encryption 35 example 32 MAC address filter 34 overview 32 security 34 SSID 34 Wireless securit...

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