P-661H/HW Series User’s Guide
294
Chapter 23 Troubleshooting
23.3 Problems with the WAN
Table 124
Troubleshooting the WAN
PROBLEM
CORRECTIVE ACTION
The DSL LED is
off.
Check the telephone wire and connections between the ZyXEL Device DSL port
and the wall jack.
Make sure that the telephone company has checked your phone line and set it up
for DSL service.
Reset your ADSL line to reinitialize your link to the DSLAM. For details, refer to
.
I cannot get a
WAN IP address
from the ISP.
The ISP provides the WAN IP address after authenticating you. Authentication
may be through the user name and password, the MAC address or the host name.
The username and password apply to PPPoE and PPPoA encapsulation only.
Make sure that you have entered the correct
Service Type
,
User Name
and
Password
(be sure to use the correct casing). Refer to the WAN Setup
chapter.
I cannot access
the Internet.
Make sure the ZyXEL Device is turned on and connected to the network.
Verify your WAN settings. Refer to the chapter on WAN setup.
Make sure you entered the correct user name and password.
If you use PPPoE pass through, make sure that bridge mode is turned on.
The Internet
connection
disconnects.
Check the schedule rules.
If you use PPPoA or PPPoE encapsulation, check the idle time-out setting. Refer
to the
Contact your ISP.
Summary of Contents for P-661H Series
Page 2: ......
Page 5: ...P 661H HW Series User s Guide Certifications 5...
Page 10: ...P 661H HW Series User s Guide 10 Customer Support...
Page 44: ...P 661H HW Series User s Guide 44 Chapter 1 Getting To Know Your ZyXEL Device...
Page 76: ...P 661H HW Series User s Guide 76 Chapter 3 Wizards...
Page 108: ...P 661H HW Series User s Guide 108 Chapter 5 LAN Setup...
Page 132: ...P 661H HW Series User s Guide 132 Chapter 6 Wireless LAN...
Page 192: ...P 661H HW Series User s Guide 192 Chapter 10 Trend Micro Security Services...
Page 196: ...P 661H HW Series User s Guide 196 Chapter 11 Content Filtering...
Page 202: ...P 661H HW Series User s Guide 202 Chapter 12 Introduction to IPSec...
Page 230: ...P 661H HW Series User s Guide 230 Chapter 13 VPN Screens...
Page 234: ...P 661H HW Series User s Guide 234 Chapter 14 Static Route...
Page 246: ...P 661H HW Series User s Guide 246 Chapter 15 Bandwidth Management...
Page 250: ...P 661H HW Series User s Guide 250 Chapter 16 Dynamic DNS Setup...
Page 280: ...P 661H HW Series User s Guide 280 Chapter 19 System...
Page 290: ...P 661H HW Series User s Guide 290 Chapter 21 Tools...
Page 296: ...P 661H HW Series User s Guide 296 Chapter 23 Troubleshooting...
Page 300: ...P 661H HW Series User s Guide 300 Appendix A...
Page 304: ...P 661H HW Series User s Guide 304 Appendix C...
Page 326: ...P 661H HW Series User s Guide 326 Appendix E...
Page 328: ...P 661H HW Series User s Guide 328 Appendix F...
Page 334: ...P 661H HW Series User s Guide 334 Appendix G...
Page 368: ...P 661H HW Series User s Guide 368 Appendix K...
Page 376: ...P 661H HW Series User s Guide 376 Figure 219 Java Sun...