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Chapter 27 Troubleshooting
AMG1302/AMG1202-TSeries User’s Guide
241
4
Reset the device to its factory defaults, and try to access the AMG1302/AMG1202-TSeries with the
default IP address. See
.
5
If the problem continues, contact the network administrator or vendor, or try one of the advanced
suggestions.
Advanced Suggestions
• Try to access the AMG1302/AMG1202-TSeries using another service, such as Telnet. If you can
access the AMG1302/AMG1202-TSeries, check the remote management settings and firewall
rules to find out why the AMG1302/AMG1202-TSeries does not respond to HTTP.
• If your computer is connected to the
DSL
port or is connected wirelessly, use a computer that is
connected to a
ETHERNET
port.
I can see the
Login
screen, but I cannot log in to the AMG1302/AMG1202-TSeries.
1
Make sure you have entered the password correctly. The default user and default admin password
can be found on the cover page of this User’s Guide. The field is case-sensitive, so make sure [Caps
Lock] is not on.
2
You cannot log in to the web configurator while someone is using Telnet to access the AMG1302/
AMG1202-TSeries. Log out of the AMG1302/AMG1202-TSeries in the other session, or ask the
person who is logged in to log out.
3
Turn the AMG1302/AMG1202-TSeries off and on.
4
If this does not work, you have to reset the device to its factory defaults. See
.
I cannot Telnet to the AMG1302/AMG1202-TSeries.
See the troubleshooting suggestions for
I cannot see or access the Login screen for the web
Ignore the suggestions about your browser.
I cannot use FTP to upload / download the configuration file. / I cannot use FTP to upload
new firmware.
See the troubleshooting suggestions for
I cannot see or access the Login screen for the web
Ignore the suggestions about your browser.
Summary of Contents for AMG1202-T series
Page 4: ...Contents Overview AMG1302 AMG1202 TSeries User s Guide 4 ...
Page 13: ...13 PART I User s Guide ...
Page 14: ...14 ...
Page 20: ...Chapter 1 Introduction AMG1302 AMG1202 TSeries User s Guide 20 ...
Page 28: ...Chapter 2 Introducing the Web Configurator AMG1302 AMG1202 TSeries User s Guide 28 ...
Page 61: ...Chapter 4 Tutorials AMG1302 AMG1202 TSeries User s Guide 61 Tutorial Advanced QoS Class Setup ...
Page 64: ...Chapter 4 Tutorials AMG1302 AMG1202 TSeries User s Guide 64 ...
Page 65: ...65 PART II Technical Reference ...
Page 66: ...66 ...
Page 72: ...Chapter 5 Connection Status and System Info Screens AMG1302 AMG1202 TSeries User s Guide 72 ...
Page 120: ...Chapter 7 Wireless LAN AMG1302 AMG1202 TSeries User s Guide 120 ...
Page 150: ...Chapter 10 Quality of Service QoS AMG1302 AMG1202 TSeries User s Guide 150 ...
Page 160: ...Chapter 11 Network Address Translation NAT AMG1302 AMG1202 TSeries User s Guide 160 ...
Page 172: ...Chapter 14 Filters AMG1302 AMG1202 TSeries User s Guide 172 ...
Page 194: ...Chapter 16 Parental Control AMG1302 AMG1202 TSeries User s Guide 194 ...
Page 200: ...Chapter 17 Certificate AMG1302 AMG1202 TSeries User s Guide 200 ...
Page 206: ...Chapter 19 Traffic Status AMG1302 AMG1202 TSeries User s Guide 206 ...
Page 208: ...Chapter 20 User Account AMG1302 AMG1202 TSeries User s Guide 208 ...
Page 212: ...Chapter 21 TR 069 Client AMG1302 AMG1202 TSeries User s Guide 212 ...
Page 216: ...Chapter 22 System Settings AMG1302 AMG1202 TSeries User s Guide 216 ...
Page 222: ...Chapter 24 Backup Restore AMG1302 AMG1202 TSeries User s Guide 222 ...
Page 234: ...Chapter 25 Remote Management AMG1302 AMG1202 TSeries User s Guide 234 ...
Page 238: ...Chapter 26 Diagnostic AMG1302 AMG1202 TSeries User s Guide 238 ...
Page 244: ...Chapter 27 Troubleshooting AMG1302 AMG1202 TSeries User s Guide 244 ...
Page 294: ...Appendix D Wireless LANs AMG1302 AMG1202 TSeries User s Guide 294 ...
Page 304: ...Appendix E IPv6 AMG1302 AMG1202 TSeries User s Guide 304 ...
Page 320: ...Index AMG1302 AMG1202 TSeries User s Guide 320 ...