ZyXEL Communications ADSL2+ 4-port Gateway P-660H-D Series, User Manual

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P-660R-T Series User’s Guide
243 Chapter 30 Troubleshooting
30.3 Problems with the Password
Table 77 Troubleshooting the Password
PROBLEM CORRECTIVE ACTION
I cannot
access the
Prestige.
The username is “admin”. The default password is “1234”. The Password and
Username fields are case-sensitive. Make sure that you enter the correct password
and username using the proper casing.
If you have changed the password and have now forgotten it, you will need to upload
the default configuration file (Refer to Section 2.2 on page 41 in Chapter 2 on page
40 ). This restores all of the factory defaults including the password.
30.4 Problems with the DSL LED
Table 78 Troubleshooting the DSL LED
PROBLEM CORRECTIVE ACTION
The DSL LED is
off.
Check the telephone wire and connections between the Prestige DSL port and the
wall jack.
Make sure that the telephone company has checked your phone line and set it up
for DSL service.
Reset your ADSL line to reinitialize your link to the DSLAM. For details, refer to
Chapter 12 on page 108 (web configurator) or Chapter 24 on page 196 (SMT).
30.5 Problems with the LAN Interface
Table 79 Troubleshooting the LAN Interface
PROBLEM CORRECTIVE ACTION
I cannot access the
Prestige from the
LAN.
If the 10M/100M LEDs on the front panel are both off, refer to Section 30.2 on
page 242 .
Make sure that the IP address and the subnet mask of the Prestige and your
computer(s) are on the same subnet.
I cannot ping any
computer on the LAN.
If the 10M/100M LEDs on the front panel are both off, refer to Section 30.2 on
page 242 .
Make sure that the IP address and the subnet mask of the Prestige and the
computers are on the same subnet.