P-660R-T Series User’s Guide
Chapter 30 Troubleshooting
244
30.6 Problems with the WAN Interface
Table 80
Troubleshooting the WAN Interface
PROBLEM
CORRECTIVE ACTION
I cannot get a
WAN IP address
from the ISP.
The ISP provides the WAN IP address after authenticating you. Authentication
may be through the user name and password, the MAC address or the host name.
The username and password apply to PPPoE and PPPoA encapsulation only.
Make sure that you have entered the correct
Service Type
,
User Name
and
Password
(be sure to use the correct casing). Refer to
configurator) or
30.7 Problems with Internet Access
Table 81
Troubleshooting Internet Access
PROBLEM
CORRECTIVE ACTION
I cannot access
the Internet.
Make sure the Prestige is turned on and connected to the network.
If the DSL LED is off, refer to
.
Verify your WAN settings. Refer to the chapter on WAN setup (web configurator) or
the section on Internet Access (SMT).
Make sure you entered the correct user name and password.
If you use PPPoE pass through, make sure that bridge is turned on. See
for details.
Internet
connection
disconnects.
Check the schedule rules. Refer to
If you use PPPoA or PPPoE encapsulation, check the idle time-out setting. Refer to
(web configurator) or
(SMT).
Contact your ISP.
Summary of Contents for ADSL2+ 4-port Gateway P-660H-D Series
Page 1: ...P 660R T Series ADSL2 Ethernet Gateway User s Guide Version 3 40 6 2005 ...
Page 23: ...P 660R T Series User s Guide 23 ...
Page 27: ...P 660R T Series User s Guide 27 ...
Page 31: ...P 660R T Series User s Guide 31 Introduction to DSL ...
Page 39: ...P 660R T Series User s Guide 39 Chapter 1 Getting To Know Your Prestige ...
Page 57: ...P 660R T Series User s Guide 57 Chapter 4 Password Setup ...
Page 65: ...P 660R T Series User s Guide 65 Chapter 5 LAN Setup ...
Page 75: ...P 660R T Series User s Guide 75 Chapter 6 WAN Setup ...
Page 87: ...P 660R T Series User s Guide 87 Chapter 7 Network Address Translation NAT Screens ...
Page 95: ...P 660R T Series User s Guide 95 Chapter 10 Remote Management Configuration ...
Page 107: ...P 660R T Series User s Guide 107 Chapter 11 Universal Plug and Play UPnP ...
Page 127: ...P 660R T Series User s Guide 127 Chapter 14 Menu 1 General Setup ...
Page 131: ...P 660R T Series User s Guide 131 Chapter 15 Menu 2 WAN Backup Setup ...
Page 135: ...P 660R T Series User s Guide 135 Chapter 16 Menu 3 LAN Setup ...
Page 157: ...P 660R T Series User s Guide 157 Chapter 19 Static Route Setup ...
Page 161: ...P 660R T Series User s Guide 161 Chapter 20 Bridging Setup ...
Page 177: ...P 660R T Series User s Guide 177 Chapter 21 Network Address Translation NAT ...
Page 205: ...P 660R T Series User s Guide 205 Chapter 24 System Information and Diagnosis ...
Page 217: ...P 660R T Series User s Guide 217 Chapter 25 Firmware and Configuration File Maintenance ...
Page 223: ...P 660R T Series User s Guide 223 Chapter 26 System Maintenance ...
Page 227: ...P 660R T Series User s Guide 227 Chapter 27 Remote Management ...
Page 237: ...P 660R T Series User s Guide 237 Chapter 28 IP Policy Routing ...
Page 241: ...P 660R T Series User s Guide 241 Chapter 29 Call Scheduling ...
Page 253: ...P 660R T Series User s Guide 253 Chapter 30 Troubleshooting Figure 173 Java Sun ...
Page 257: ...P 660R T Series User s Guide 257 Appendix A ...
Page 281: ...P 660R T Series User s Guide 281 Appendix C IP Subnetting ...
Page 284: ...P 660R T Series User s Guide Appendix D Splitters and Microfilters 284 ...
Page 285: ...P 660R T Series User s Guide 285 Appendix D Splitters and Microfilters ...
Page 287: ...P 660R T Series User s Guide 287 Appendix E Command Interpreter ...
Page 295: ...P 660R T Series User s Guide 295 Virtual Circuit Topology ...