Troubleshooting
Step 1
Check pressure sensor wiring & connections:
•
locking tab fully engaged
•
no terminal corrosion
•
terminals in sensor bent/broken,
•
terminals in connector pushed in
•
terminals broken, missing
Repair as needed to restore proper electrical connec-
tion. Alert on product's page in plumbSMART™ should
clear within 1 hour after successful repair. (May need to
refresh the web page by clicking on reload icon in the
browser to clear the alert.)
Step 2
Verify actual line pressure is within expected range.
Step 3
If problem persists, replace pressure sensor.
"Pressure Signal out-of-range" alert posted
in plumbSMART™
:
"Device Not Communicating" severe alert
posted in plumbSMART™
:
Step 1
Verify the Zurn monitor has power. If AC adapter is dis-
connected or unplugged from the wall outlet, then recon-
nect or plug into wall outlet. Alert should automatically
clear within 1 hour aftger repowering the monitor.
(May need to refresh the web page by clicking on reload
icon in the browser to clear the alert.)
Step 2
If Zurn monitor has power yet Device Not Communicat-
ing severe alert still has not cleared after 1 hour or after
refreshing the web page, then verify Zurn gateway has
power and its LoRa Status LED is on solid. If AC adapter
is disconnected or unplugged from wall outlet, then
reconnect or plug into wall outlet. Alert should automati-
cally clear within 1 hour after re-powering the gateway.
(May need to refresh the web page by clicking on reload
icon in the browser to clear the alert.)
Step 3
If alert persists, then contact Zurn Customer Service at
844.987.6737 for assitance in replacing the Zurn monitor
and/or the Zurn gateway.
5
ZURN WILKINS
1747 Commerce Way, Paso Robles, CA 93446 Phone:
855-663-9876
Fax:805-238-5766
www.zurn.com
