6 Qs and As
This chapter describes how to troubleshoot problems in the ZXV10
W300 installation and operations.
For other problems not contained in
this chapter, please contact your Service Provider for help.
Problem
Troubleshooting
The indicator
is OFF when
the device is
powered on
Make sure that you use the power adapter included in the
package and the adapter is connected properly to the device and
power socket on the wall
DSL indicator
is OFF when
the telephone
wire is
connected
Make sure you use standard telephone lines (e.g. those
contained in the device package). Make sure the lines are
connected properly according to the hardware connection
procedure described in Chapter 3. Check all the ports to see if
there are any loose connections. Wait for 30 seconds for the
device to establish a connection to your ADSL service provider.
When the
telephone wire
is connected,
the DSL
indicator
alternates
between slow
and fast
flashing.
The symptom indicates the failed connection between the
device and the office-end ADSL. Make sure cables are
connected properly according to the hardware connection
procedure described in Chapter 3. If a telephone is required in
front of the splitter, make sure a microfilter is installed
properly.
LAN indicator
is OFF when
the Ethernet
cable is
connected
Make sure the Ethernet cable is connected properly to the
hub/Ethernet switch/computer and the ZXV10 W300 device.
Make sure the hub/Ethernet switch/computer are powered on.
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