Zte MF30 User Manual Download Page 61

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5 Troubleshooting

A) AP Related Problems

Symptoms

Possible Problems/ Solutions

I cannot access the internet at all.

Please check your configuration
settings.
Please wait 1~ 2 minutes for the
router to initialize.
Check your service indicator
LED‟s status.

The download or upload speeds are
very slow.

The speed is dependent on signal
strength. Check your signal
strength and network type.

The RSSI signal indicator is always
blinking or does not light.

This indicates poor reception. Try
moving the router to another
location near the window.

B) Modem Mode Related Problems

Problem Description

Possible Causes

Problem Solving

The system can not run
the installation program
automatically.

The system configuration
is having difficulty with
the auto-run software.

The device will appear as a
virtual CDROM on the
PC‟s start menu. Click on
the icon and start the

Install.exe

. If you have

previously installed a
version of the program,
please uninstall it first.

After installation, the
system doesn't install
the driver program
properly.

The system configuration
is having difficulty with
the auto-run software.

Please install the driver
program manually. The
driver program can be
found in installation folder.

After the device is
plugged in, the UI
program doesn't run
automatically.

The system configuration
is incorrect.

Please open the UI
program manually. You
can find it on the desktop.

Summary of Contents for MF30

Page 1: ...1 ZTE MF30 Global Mobile Hotspot User Manual ...

Page 2: ...o keep it in the best condition please read this manual carefully The pictures symbols and contents in this manual are for reference only They might not be completely identical with your router ZTE operates a policy of continuous development We reserve the right to update the technical specifications in this document at any time without prior notice ...

Page 3: ...ks LANs GSM Global System for Mobile Communications GPRS General Packet Radio Service HSDPA High Speed Downlink Packet Access HSUPA High Speed Uplink Packet Access IP Internet Protocol LAN Local Area Network LED Light emitting Diode MHz Megahertz MTU Maximum Transmission Unit PDP Packet Data Protocol PIN Personal Identification Number PPP Point to Point Protocol PSTN Public Switched Telephony Netw...

Page 4: ...scriber Identification Module WCDMA Wideband CDMA Code Division Multiple Access WEP Wired Equivalent Privacy WLAN Wireless LAN WPA PSK Wi Fi Protected Access PreShared Key CM Software Connection management software UI User interface ...

Page 5: ...lity 10 2 Getting started 11 2 1 Parts Supplied 11 2 2 Router Appearance 11 2 3 Work mode 12 2 4 Installation 13 2 5 About the U SIM Card 15 3 Modem mode 16 3 1 Software Installation 16 3 2 Run the Application Software 18 3 3 Software Uninstall 18 3 4 Functions Operation 20 3 4 1 Interface introduction 20 3 4 2 Internet 22 3 4 3 SMS 23 3 4 4 Phonebook 26 ...

Page 6: ...eparation 40 4 2 Settings 41 4 2 1 Login 41 4 2 2 Quick Setup 42 4 2 3 WAN Connection 45 4 2 4 3G Settings 45 4 2 5 Router 48 4 2 6 Wi Fi Setting 49 4 2 7 Firewall 54 4 2 8 Advanced 57 4 3 Logout 59 4 4 Disconnecting from the Internet 60 5 Troubleshooting 61 6 Technical Parameters 65 ...

Page 7: ...explosive gases or explosive products being processed Please use original accessories or accessories that are authorized by ZTE Unauthorized accessories may affect the router performance damage the router or cause danger to you Do not attempt to dismantle the router There are no user serviceable parts Do not allow the router or accessories to come into contact with liquid or moisture at any time D...

Page 8: ...t has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interfere...

Page 9: ...outer before you clean it Use the router within the temperature range of 10 C 45 C and the storage temperature range is 20 C 70 C The humidity range is 5 95 Do not use your router during a thunderstorm Remove the mains power pack from the wall socket Do not take out your U SIM card unnecessarily The U SIM card may be easily lost or it can be damaged by static electricity 1 4 Limited Warranty This ...

Page 10: ...le remedy and ZTE s sole liability for defective or nonconforming items and is in lieu of all other warranties expressed implied or statutory including but not limited to the implied warranties of merchantability and fitness for a particular purpose unless otherwise required under the mandatory provisions of the law 1 5 Limitation of Liability ZTE shall not be liable for any loss of profits or ind...

Page 11: ...ificate of quality 1 2 2 Router Appearance 1 Power Key Press and hold the Power key for five seconds to switch the product on or off 2 Memory card slot microSD card It is where you insert memory card microSD card Note is a trademark 3 WPS This button used to start Wi Fi Protected Setup authentication process 4 Indicator It indicates your product status Indicator Status Description ...

Page 12: ...ring WIFI is active Blue bright WPS is active Network indication RED glittering 2G Modem data transferring RED bright Register on 2G network GREEN glittering 3G Modem data transferring GREEN bright Register on 3G network 5 Charger USB port 2 3 Work mode There are two working modes for this product AP mode Power on directly And following picture is the application example Modem Mode Firstly connect...

Page 13: ...lease power off the product and remove the external power adapter before removing or inserting the U SIM card if not the product or U SIM card may be damaged 2 Insert the battery 1 Use the thumb catch at the bottom of the product to open the battery cover 2 Insert the battery as shown with the contacts located against the gold springs 3 Press the battery down flush into the case 4 Line the battery...

Page 14: ...und and lined up correctly and insert it gently 4 Insert the microSD card into the product Insert microSD card into the product if you want to use it 1Open the door of the memory card slot Note Do not pull the door rudely for it is connected with the modem 2Insert the microSD card into the microSD slot The following picture indicates the correct inserting direction When the microSD card locks in p...

Page 15: ...r end of the cable into the connection jack at the rear of the product and the bigger end into the USB port of the computer Note Do not put anything on the top of router Do not lay routers to overlap each other 2 5 About the U SIM Card Avoid handling the U SIM card unnecessarily Hold the card by the edges to prevent static damage Keep the U SIM card away from electrical and magnetic appliances If ...

Page 16: ... a few seconds there will show the following installation interface if the laptop and desktop PC supports automatic installation If the system does not launch installation automatically you can run the installation program in path of My Computer ZTEMODEM Install exe The following installation interface will show how to start installation And the first screen you see as followng Strongly recommend ...

Page 17: ...how the installation progress wait a minute and the following screen will show up Click Finish to complete the installation Note After software installation please pull out the modem before restart the computer to avoid the damage to the modem If you have problems with installation after the upper operation please contact the shop or the ZTE ...

Page 18: ...n Air menu on the laptop or desktop PC to run the application software Or double click the shortcut icon to run the application software After modem initialized the standby icon appears in the taskbar the modem can work properly Double click it to popup the main interface 3 3 Software Uninstall Firstly close the application program before the software uninstalls then click Start Programs Join Air ...

Page 19: ...19 Click Yes according to the indication then the system begins to uninstall programs and this interface will indicates the progress of uninstall ...

Page 20: ...an be executed by operation in the related areas 1 System information area Show the system status and different kinds of tips Icon Explanations The icon indicates the network signal intensity There are 6 stages from none to the strongest The letter P means it supports packet switch P service while letter C means it supports circuit switch C service P is necessary for Internet connection The icon i...

Page 21: ...rmation for the modem Data Record Show connection information Connect Connect to the Internet 4 Main menu button area Click the icon to popup the operation menu Diagnostics Show the hardware information operational information and network information Help Show the USB modem software help information Under the help topic you can get the useful information about functions of the software etc Exit Cl...

Page 22: ...ed 2 Using Tray Icons Right Click the tray icon to popup the operation menu Diagnostics View the hardware information operational information and network information Help Enter the USB modem software help Exit Close the software 3 4 2 Internet 1 Connecting Internet You can browse web pages after you have accessed to Internet with the help of modem you can also receive SMS when surfing the Internet...

Page 23: ...ail etc through network 2 Disconnecting to Internet You can click Disconnect button to stop the connection when the Connect button becomes Disconnect button 3 4 3 SMS Note To ensure that the SMS can be used properly at first you should setup the correct SMS center number Refer to section SMS Settings Click the SMS icon to switch to the SMS interface ...

Page 24: ...ssages report information 1 Read SMS Click the Inbox button on the main interface and click the selected message to read the SMS saved in the box You can use the buttons under the menu to execute replying forwarding saving numbers move deleting functions and so on When receiving the new SMS the system will pop up prompt dialog box in the taskbar and then click OK to enter SMS interface 2 Create ne...

Page 25: ...on the interface Select OK and then the edited short messages will be sent After sent successfully the SMS will be saved into sentbox automatically If send fails it will be saved to the draftbox automatically Send SMS while browse the web When surfing the Internet if your network supports you can send short messages at same time Click SMS button icon enter the short message interface to send short...

Page 26: ...rd where the short messages are saved to the other location When the modem receives new short messages by default messages settings it will receive the messages by the SIM USIM card and save them at the computer side Delete Delete the selected short messages If you want to select several messages you can use the Ctrl or Shift key to execute multi choice and left click an item to add to selection N...

Page 27: ...home phone number office phone number email and the group name which it belongs to 1 Creating a new contact 1 Click New to add new contact 2 Select save position to decide where you want to save your contact PC or SIM USIM 3 Enter the name telephone number Email address Then click OK 2 Modifying contacts 1 Select a contact and then click Edit to modify ...

Page 28: ...le phone numbers will be listed in the receiver column 3 Enter the contents of the message and then click Send 5 Searching for a contact 1 Enter the search conditions in the search condition blank 2 Click Search to begin searching 3 The searching results will display in the contacts window 3 4 5 Settings Click Settings icon to switch to the settings interface It includes Connection Selection Prefe...

Page 29: ...ew configuration files View View the selected configuration file Delete Delete the selected configuration files Apply Active the selected configuration files 2 Config File Select Add to add new connection information to the system There are two parts of configuration information Common and Advance The Common information includes Config File APN User name The Advance information includes DNS PDP se...

Page 30: ...rk types 2 Selection Automatic The system selects the network automatically by the user s selected rules and the network status Manual The network is selected by users themselves When the Manual is selected click the Search button to search the network Wait a minute the supplier list will show in the windows and which with the available status can be selected Select a proper network to connect Sel...

Page 31: ...MS Settings SMS Center Number Set the corresponding SMS center number the network supplier You must input the correct SMS center number to use the SMS properly and the number will be provided by the network supplier Please enter the country code before the number SMS Validity Set the time limit for saving SMS in the network side This function needs network supports In option 12 hours A day A week ...

Page 32: ...ct PC to save in laptop or desktop PC select SIM Card to save in SIM card 5 Sounds You can set Network connect alert Network disconnect alert and SMS alert by yourself These alerts will sound on the PC side The audio file supports MP3 WAV WMA and MID format If you select Mute you cannot hear corresponding alert 6 Security ...

Page 33: ...tore these date 7 System If Start when device is available item is selected when user insert device into PC the software will start running automatically If Auto connect item is selected when user insert device into PC the device will register to the available network automatically If Auto save user data when exit item is selected when user close the main interface the data will save to the predef...

Page 34: ...34 You can set DHCP related information detailed please consult your service provider 9 Firewall Settings 1 IP Filter Select IP Filter Switch item ...

Page 35: ...35 Click New button Input the related information and click Save button your IP Filter rules will be saved as following picture ...

Page 36: ...36 2 Virtual Server Select Server Filter Switch item and click New button Input the related information and click Save button your Virtual Sever rules will be saved as following picture ...

Page 37: ...37 3 DMZ Settings If you select Enable set the DMZ Host IP address and then click Apply to confirm your configuration 10 WLAN Settings Select Wifi Enable item ...

Page 38: ...ata Records icon to switch to the Data records interface You can view related information for your internet operation such as Transfer Data and Data record The Transfer Data includes transfer time transfer rate data stream and statistics information The Data record includes start time end time duration upload and download The graph on the right part of the ...

Page 39: ...Select start date in From item and end date in To item on the top of the Data Record dialog box the records of flux during this period will be listed Note Data usage is approximate only please go to network operator for actual usage 3 4 7 microSD card When you use microSD card in the modem the system will display the microSD card as a removable disk You can use it freely It is convenient for you t...

Page 40: ...nt of the router If use the account for user to log in you can not operate all the settings pages Note All the parameter settings in this chapter are just for your reference Please contact your service provider for detail 4 1 Preparation Before using the data service make sure The U SIM card is installed All LED Indicators are working normal Via your computer search the available AP and connect it...

Page 41: ... Wi Fi Firstly you should set to obtain an IP address automatically in the attribution setting of Internet protocol TCP IP After your computer gets the IP address like 192 168 0 101 from the router open a web browser and type http 192 168 0 1 in the address bar and then input the username and password User name admin Password admin Click Login to log in the router Note If you check Save after you ...

Page 42: ...rts Related functions can be executed by operation in the related areas Index area Show configuration list for your router Content area Show the detail configuration 4 2 2 Quick Setup Step1 Read the guide carefully and then click Next Step2 Set PPP Profile Configuration in the following figure ...

Page 43: ...ect Auto APN and then type the APN string Dial No is provided by your service provider Step3 Set the PPPAuthentication in the following figure Choose PPP authentication mode CHAP or PAP and then give PPP user name and password to the corresponding authentication mode Step4 Set SSID Configuration in the following figure ...

Page 44: ... the SSID and other device can detect and connect with it Step5 Set Security Configuration in the following figure Encryption will keep your traffic from being unauthorized monitor and access select one encryption mode from the list and then set key and or algorithm for it Step6 Show the Configuration in the following figure ...

Page 45: ... figure There are two connection modes 1 Auto Connect The router will automatically connect to WAN when it is powered on 2 Manual Connect Connect to Internet manually Click Apply to confirm your configuration and then the PPP connection status will be shown in the figure 4 2 4 3G Settings 1 Wireless Info Select 3G Settings Wireless Info the 3G wireless information is shown in the following figure ...

Page 46: ...in the following figure Automatic Router searches for valid network according to the wireless network Only WCDMA Router searches for WCDMA network only Only GSM Router searches for GSM network only Click Apply to confirm your configuration 3 APN Setting Select 3G Settings APN Setting the APN parameters are shown in the following figure ...

Page 47: ...mode If a fixed IP address is given by your service provider select Manual PDP Otherwise select the Auto PDP and the router will automatically obtain this parameter DNS If a fixed IP address is given by your service provider then choose Manual DNS Otherwise choose Auto DNS and router will automatically obtain parameters Authentication Password Authentication Protocol PAP provides a simple method w...

Page 48: ...save the profile Click Set default to set this profile as the default profile Select one profile and click Delete to delete it Note You can not edit or delete the current default APN profile 4 2 5 Router 1 LAN Select Router LAN the LAN parameters are shown in the following figure IPAddress IP address for LAN interface Subnet Mask Subnet mask for the IP address MAC Address MAC address for the LAN i...

Page 49: ...ly to confirm your configuration 2 DHCP Clients Select Router DHCP Clients the DHCP clients parameters are shown in the following figure 4 2 6 Wi Fi Setting 1 Station list Select Wi Fi Setting Station List the wireless network stations are shown in the following figure 2 Basic Select Wi Fi Setting Basic the wireless network basic parameters are shown in the following figure ...

Page 50: ...ted the router broadcasts the SSID and other devices can search and connect to it When you select Disable other devices can not search out the SSID If you want someone to connect you need tell them the SSID and let them to setup manually AP Isolation When Enabled is selected each of your wireless clients will not be able to communicate with each other Country Code Choose the right country code Fre...

Page 51: ...y intercepted and interpreted by unauthorized users The security modes are described below OPEN You can authenticate successfully with a SSID whether it is valid or empty SHARED The WLAN clients who have the same WEP key with wireless gateway can pass the authentication and access the wireless network WPA PSK WPA Pre Shared Key Enter the Pre Shared key as a plain text ASCII pass phrase of at least...

Page 52: ...rds WEP key 1 on the AP must match WEP key 1 on the client adapter WEP key 2 on the AP must match WEP key 2 on the client adapter etc A WEP is either 10 or 26 hexadecimal digits 0 9 a f and A F based on whether you select 64 bits or 128 bits in the Encryption Strength drop down list If the Authentication type is OPEN SHARED the bottom part of the configuration page displays parameters as shown If ...

Page 53: ... phrase encryption key format 8 64 bytes Key Renewal Interval Define how long the key should be renewed Click Apply to confirm your configuration 4 WPS Select Wi Fi Setting WPS the WPS configuration is shown in the following figure WPS Enable or Disable this function ...

Page 54: ...twork from virus worm and malicious activity on the Internet Note You can set the maximum 10 filtering items for MAC IP Port Filtering URL Filtering and Port Forwarding 1 MAC IP Port Filtering Select Firewall Mac IP Port Filtering the Mac IP Port Filtering is shown in the following figure If you select Enable the filter settings will appear ...

Page 55: ...that will be filtered Protocol Set which protocol will be used for filtering Dest Port Range Set the destination port numbers that will be filtered Source Port Range Set the source port numbers that will be filtered Action Set how to handle the packet if it matches with the rule Comment type comment for the filter settings Note Filtering rules are matched one by one if met this provision it will n...

Page 56: ...c Settings area b Input the detail information in the Mac Ip Port Filtering area c Click Apply in the Mac Ip Port Filtering area 2 Port Forwarding You can setup virtual servers to provide services on the Internet Select Firewall Port Forwarding the virtual server settings is shown in the following figure If you select Enable the Virtual Server Settings will appear IPAddress Set IP address for the ...

Page 57: ...ich you selected Click Reset to clear what you select or input 3 System Security You can configure system firewall to protect AP or router from being attacked Select Firewall System Security the system security setting is shown in the following figure Allow or Deny the remote management function and Enable or Disable ping from WAN filter on requirement and then click Apply Click Reset to restore t...

Page 58: ...gure You can change the account and password Click Apply to confirm your configuration 3 Restore Select Advanced Restore click Restore to set all the settings to their factory default values and the device will be turned off 4 PIN Manage Select Advanced PIN Manage the PIN manage is shown in the following figure ...

Page 59: ...ing figure Type the old PIN code and then type two times the new PIN code Click Apply to confirm your configuration Note Three times consecutive wrong PIN code entries will block the U SIM card 4 3 Logout Select Logout a pop up window will appear as the following figure shown ...

Page 60: ...eb page 4 4 Disconnecting from the Internet If you want to terminate your Internet connection you can select Disconnect Internet from WAN Connection page and click Apply Turn off the router can also terminate Internet connection ...

Page 61: ...n Possible Causes Problem Solving The system can not run the installation program automatically The system configuration is having difficulty with the auto run software The device will appear as a virtual CDROM on the PC s start menu Click on the icon and start the Install exe If you have previously installed a version of the program please uninstall it first After installation the system doesn t ...

Page 62: ...ert the device again 3 The SIM USIM card isn t inserted properly 3 Remove and reinsert the SIM USIM card correctly 4 The MODEM device is positioned in such a way as that adversely affects the devices signal reception 4 Adjust the angle position of the MODEM device or its proximity to other electronic devices When the Device is being installed the computer cannot find it 1 The installation programs...

Page 63: ... HSUPA network coverage 1 Move to an area with good signal 2 The network is busy 2 Try later 3 The APN in the user configuration file is incorrect 3 Check the APN in the user configuration file in the Network settings 4 The device data is corrupted 4 Local network access or the target server maybe experiencing problems Retry data request 5 The network type has been selected manually but is incorre...

Page 64: ...downloaded data flow resulting in an inability to access a website 3 Use the professional anti virus software to check and remove the virus 4 You have connected to an APN which cannot connect to the Internet 4 This happens when you are changing any preset operator value in the setting section Check the entry and enter the correct APN from your operator ...

Page 65: ...0 850 900 MHz Power Adapter 5V DC 1A Max Data Service HSPA DL 7 2Mb s UL 5 76Mb s WCDMA 384Kbps Dimensions W H D 98 5mm 54mm 13 9mm Weight 80g microSD card Up to 32Gbyte USB Version USB 2 0 HIGH SPEED Standby time 100hours Working time 4hours Operate system Windows 7 Windows Vista 64bit or 32bit Windows XP SP2 ...

Page 66: ...ranslated or utilized in any form or by any means electronic or mechanical including photocopying and microfilm without the prior written permission of ZTE Corporation The manual is published by ZTE Corporation We reserve the right to make modifications on print errors or update specifications without prior notice ...

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