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Zte Blade 11 Prime, User Manual

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Zte Blade 11 Prime User Manual Download Page 137

 

137 

Problem 

Possible Causes 

Possible Solution 

PIN Code 
blocked 

You have entered an 
incorrect PIN code three 
consecutive times. 

Contact your service 
provider. If the service 
provider provides the 
nano-SIM card’s PUK 
code, use the PUK code to 
unlock the nano-SIM card. 

Phone 
crashes, 
reboots, 
freeze, or 
cannot be 
powered on 

Some third-party 
software is not 
compatible with your 
phone. 

Uninstall the software 
that may cause the 
problem. 

Upgrade the phone 
software. 

Reset the phone to 
factory status. 

Summary of Contents for Blade 11 Prime

Page 1: ...User Guide ...

Page 2: ...ht to make modifications on print errors or update specifications in this manual without prior notice This manual has been designed with the utmost care to ensure the accuracy of its content However all statements information and recommendations contained therein do not constitute a warranty of any kind either expressed or implied We offer self service for our smart terminal device users Please vi...

Page 3: ...demarks of ZTE Corporation LTE is a trademark of ETSI Android is a trademark of Google LLC The Bluetooth word mark and logos are registered trademarks owned by the Bluetooth SIG Inc and any use of such marks by ZTE Corporation is under license microSDXC Logo is a trademark of SD 3C LLC Other trademarks and trade names are those of their respective owners Version No R1 0 Edition Time April 9 2021 ...

Page 4: ...s 17 Getting to Know the Home Screen 19 Personalizing 21 Changing the System Language 21 Setting the Date and Time 21 Changing the Ringtone or Notification Sound 22 Turning System Sounds On Off 23 Adjusting Volumes 23 Switching to Silent or Vibration Mode 23 Using Do Not Disturb Mode 24 Applying New Wallpapers 25 Setting the Home Screen Options 26 Using Night Light 26 Using Dark Theme 27 Protectin...

Page 5: ...on Dots App Badges 40 Editing Text 41 Opening and Switching Apps 42 Using Two Apps in Split Screen Mode 43 Uninstalling an Application 43 Using One Handed Mode 43 Connecting to Networks and Devices 45 Connecting to Mobile Networks 45 Connecting to Wi Fi 46 Connecting to Bluetooth Devices 49 Sharing Files With Nearby Devices 51 Connecting to Your Computer via USB 54 Using the microSDXC Card as Port...

Page 6: ...lti party Calls 68 Adjusting Your Call Settings 70 Contacts 75 Checking Contact Details 75 Adding a New Contact 75 Importing Exporting and Sharing Contacts 76 Working With Favorite Contacts 77 Managing Contacts With Labels 78 Managing Emergency Contacts and Information 79 Searching for a Contact 81 Editing Contacts 81 Web Accounts 84 Adding or Removing Accounts 84 Configuring Account Sync 85 Email...

Page 7: ...ing a Message 92 Replying to a Message 94 Forwarding a Message 94 Deleting Messages or Conversations 95 Web Browser 96 Opening the Browser 96 Using Multiple Browser Tabs 96 Downloading Files 97 Camera 98 Capturing a Photo 98 Recording a Video 100 Using Manual Camera Mode 101 Using Portrait Mode 102 Using Panorama Mode 102 Using Other Camera Modes 103 Customizing Camera and Video Settings 103 ...

Page 8: ...der 109 Recording a Voice Memo 109 Playing a Voice Memo 110 Trimming a Voice Memo 110 More Apps 111 Calculator 111 Clock 111 File Manager 113 Weather 114 GoogleApps 114 Settings 116 Network Internet 116 Connected Devices 118 Apps Notifications 119 Battery 121 Features 121 Display 122 Sound 122 Storage 123 Privacy 123 ...

Page 9: ...tem Updates 131 Upgrading the Phone Software 132 Troubleshooting 133 For Your Safety 138 General Safety 138 Radio Frequency RF Energy 139 FCC Regulations 141 Hearing Aid Compatibility HAC Regulations for Mobile Phones 142 Distractions 144 Product Handling 145 Electrical Safety 150 Radio Frequency Interference 151 Explosive Environments 152 ...

Page 10: ...tting Started Getting to Know Your Phone Proximity light sensor Indicator light Volume key Power key Fingerprint sensor nano SIM microSDXC card tray Front camera Earpiece Touch screen Speaker Main microphone ...

Page 11: ...11 Auxiliary microphone Charging USBType C jack Headset jack Back cameras Flash ...

Page 12: ...cation or screen Touch and hold to use the Google Assistant Recent apps key Touch to see recently used applications Touch twice to switch between the two most recent applications Back key Touch to go to the previous screen NOTE You can replace the Home key the Recent apps key and the Back key with another navigation style Swipe up on the home screen and touch Settings Features System navigation to...

Page 13: ...he phone do not use any other kind of SIM cards or any non standard nano SIM card cut from a SIM card You can get a standard nano SIM card from your service provider 1 Insert the tip of the tray eject tool into the hole on the card tray on the left side of the phone NOTE Please use the tray eject tool included in the box Otherwise the card tray may not be ejected ...

Page 14: ...ce a nano SIM card and an optional microSDXC card on the respective slots on the card tray as shown Note the notch and shape of the cards and the card slots NOTE Some applications may require a microSDXC card to work normally and or may store data on the card Therefore it is recommended that you keep a microSDXC card installed and not remove or replace it randomly 3 Carefully slide the tray back i...

Page 15: ... fully charge the battery as soon as possible WARNING Use only ZTE approved chargers and USB Type C cables The use of unapproved accessories could damage your phone or cause the battery to explode WARNING Do not remove the back cover The battery is not removable Removal may cause fire or explosion 1 Connect the adapter to the charging jack ...

Page 16: ...s bar 3 Disconnect the charger when the battery is fully charged NOTE If the battery is extremely low you may be unable to power on the phone even when it is being charged In this case try again after charging the phone for at least 20 minutes Contact customer service if you still cannot power on the phone after prolonged charging ...

Page 17: ...set it to factory settings see Reset Options you will need to set it up before using it Select the language and then follow the prompts to set up your phone Locking Unlocking the Screen and Keys Your phone allows you to quickly lock the screen and keys put the phone to Sleep mode when not in use and also to turn the screen back on and unlock it when you need it Lock the Screen and Keys To quickly ...

Page 18: ...the Camera app or Double tap a notification to open the related app NOTE If you have set a pattern a PIN or a password as the screen lock or registered your fingerprint or face you ll need to unlock the screen by drawing the pattern entering the PIN password touching the fingerprint sensor or showing your face to the front camera See Protecting Your Phone With a Screen Lock Using Your Fingerprint ...

Page 19: ...home screen is the starting point for your phone s applications functions and menus You can customize your home screen by adding shortcuts folders widgets and more Navigation bar Status notifications Primary shortcuts Folder Widgets Shortcut ...

Page 20: ...p To add a new home screen panel Touch and hold a shortcut a folder or a widget and drag it to the right edge of the home screen A new panel is created automatically and you can release the item on the new panel NOTE Touch and hold an empty area of the home screen and then touch at the top of a home screen panel to set it as the main home screen To delete a home screen panel Remove all shortcuts f...

Page 21: ...om the list touch Remove select the languages you want to delete and touch REMOVE Setting the Date and Time 1 Swipe up on the home screen and touch Settings System Date time 2 Set the date time time zone and time format To adjust the date and time automatically touch to turn on Use network provided time To adjust the date and time manually touch to turn off Use network provided time and touch Date...

Page 22: ... incoming calls or the default notification sound 1 Swipe up on the home screen and touch Settings Sound Advanced Ringtones 2 Touch Phone ringtone or Default notification sound 3 Scroll through the list and select the ringtone you d like to use 4 Touch OK NOTES Many applications have their own notification sound settings See Set a Ringtone for a Contact for how to assign a special ringtone to an i...

Page 23: ...dia volume Ring volume Alarm volume Notification volume and Call volume to adjust the volume for each type of audio NOTE You can adjust the media volume by pressing the Volume key During a call press the key to adjust the call volume Switching to Silent or Vibration Mode You can set the phone to silent or vibration mode by using one of the following methods NOTE Silent and vibration modes will not...

Page 24: ...olume key and touch select Ring in the Notification mode menu or open the Quick Settings panel and touch Silent Using Do Not Disturb Mode You can limit interruptions with Do Not Disturb mode This mode silences your phone so that it doesn t make sounds vibrate or show notifications when you don t want it to Turn on Do Not Disturb Mode 1 Swipe down from the top of the screen with two fingers to acce...

Page 25: ...existing schedule to use it or touch next to a schedule to edit or delete it You can also touch Add more to create new schedules Duration for Quick Settings Set how long Do Not Disturb mode will stay on when you turn it on Display options for hidden notifications Set notification behavior in Do Not Disturb mode You can block sound or visuals from notifications or customize more restrictions Applyi...

Page 26: ...transition effect between home screen panels To set other options touch Settings to customize options including adding new app icon app badges icon layout home screen mode screen looping layout lock app auto fill and Google app display Using Night Light You can enable Night Light to tint the screen amber to reduce eye strain 1 Swipe up on the home screen and touch Settings Display Night Light 2 To...

Page 27: ...uch Schedule to enable automatic Dark theme and set a schedule NOTE Not all apps support the Dark theme Protecting Your Phone With a Screen Lock You can protect your phone by creating a screen lock When it is enabled you can swipe up on the lock screen and then draw a pattern or enter a numeric PIN or password to unlock the phone s screen and keys 1 Swipe up on the home screen and touch Settings S...

Page 28: ...en touch Done NOTE Remember the pattern PIN or password you set Otherwise you will have to upgrade the phone software to use the phone see Upgrading the Phone Software ProtectingYour PhoneWithApp Pinning You can pin an app s screen to keep it in view until you unpin it This feature can be used for example to let a trusted friend play a specific game NOTE When an app is pinned the pinned app may op...

Page 29: ...ure that app pinning is turned on 2 Open the app you want to keep in view 3 Touch the Recent apps key 4 Touch above the app thumbnail and select Pin Unpin the App 1 To unpin the app and return to normal use touch and hold both the Back key and the Recent apps key NOTE For Gesture navigation swipe up from the bottom of the screen and hold for a while to unpin 2 If the screen is locked swipe up on t...

Page 30: ...erprint 4 Follow the prompts to record the center and the edges of a finger 5 Touch OK when your fingerprint has been registered NOTE Registered fingerprints are listed in the Fingerprint management menu You can register up to 5 fingerprints Touch an existing fingerprint record to change its name or delete it Manage the Fingerprint Function You can use registered fingerprints to unlock the phone o...

Page 31: ...IN or Password you set for screen lock at least once every 24 hours You can change the security level in the face recognition menu If you restart your phone you need to enter the screen lock pattern PIN or password you set to unlock the screen for the first time Register Your Face 1 Swipe up on the home screen and touch Settings Security Face recognition 2 Enter the screen lock pattern PIN or pass...

Page 32: ... can set what face recognition can do on your phone 1 Swipe up on the home screen and touch Settings Security Face recognition 2 Enter the screen lock pattern PIN or password you set 3 You can set the following options Unlock phone Set whether you need to swipe up on the screen to unlock the phone after your face is recognized Do not recognize face when eyes are closed Set whether to unlock the ph...

Page 33: ...33 Delete facial data Delete your recorded face data Security settings Set the security level of your phone while face recognition is enabled ...

Page 34: ...service status icons on the right side Below are some of the icons you may see Indicator What it means 4G LTE connected Do not disturb mode on Vibration only mode on Silent mode on Battery low Battery full Battery charging Alarm set Data Saver on No signal Signal strength Airplane mode Connected to a Wi Fi network ...

Page 35: ... you may see Indicator What it means New message New message s from the Gmail app New message s from the Email app Missed call Call in progress Upcoming event New Wi Fi network detected Downloading sending data Open Close the Notification Panel Notifications report the arrival of new messages calendar events and alarms as well as ongoing events You can open the notification panel to view the detai...

Page 36: ...on touch it Slide down with one finger to expand certain notifications You can also touch to expand or collapse them To remove a notification swipe it left or right To remove all nonpersistent notifications touch Clear all below all the notifications To manage notifications you have received touch and hold a notification or slide it left or right a little and touch and then choose to turn off or s...

Page 37: ...les To turn on or off settings quickly From the Quick Settings panel touch a tile to turn its feature on or off Touch and hold certain tiles to access more setting options For example touch and hold the Wi Fi tile to open Wi Fi settings To customize the Quick Settings panel You can add remove or rearrange the tiles on the Quick Settings panel Touch below the panel and do one of the following Touch...

Page 38: ...rag it to a home screen panel NOTE While holding the shortcut or widget you can drag it to the right edge of the screen to create a new home screen panel and put the item on it Move Shortcuts or Widgets 1 Touch and hold a shortcut or widget on the home screen 2 Drag it to the place you need Remove Shortcuts or Widgets 1 Touch and hold a shortcut or widget on the home screen 2 Touch Delete to remov...

Page 39: ...er touch the folder to open it Touch and hold the shortcut and drag it to the home screen Touch the folder and then touch the name field above the shortcut icons to rename the folder Rearranging the Primary Shortcuts The home screen includes a customizable primary shortcuts area at the bottom of all home screens You can keep up to five items in the primary shortcuts area Drag shortcuts or folders ...

Page 40: ...s Some apps can display a dot or a number to indicate that they have new or unhandled notifications The indications appear on the app icons on both the home screen and the app list screen Touch and hold an app icon with a notification dot to preview its new notifications without going to the notification panel To show the app badge as dot or number Touch and hold an empty area of the home screen a...

Page 41: ...iting Text Move the insertion point Touch where you want to type The cursor blinks in the new position and a tab appears below it Drag the tab to move the cursor Select text Touch and hold or double tap within the text The nearest word highlights with a tab at each end of the selection Drag the tabs to change the selection Touch Select all or Select all to select all the text Cut or copy Select th...

Page 42: ...f use Some apps offer shortcuts to certain features Touch and hold the app icon to get the shortcuts You can also drag them to the home screen as shortcut icons See Using App Shortcuts Switch Between Recently Opened Apps 1 Touch the Recent apps key The apps you ve used recently are displayed as a series of cards Slide left and right to see all the cards 2 Touch a card to open that app NOTES You ca...

Page 43: ...iddle of the border between the two apps to adjust their size Drag the border to the top or bottom of the screen to exit split screen mode The expanding app will be kept in full screen Uninstalling an Application 1 Touch and hold an application icon on the home screen or in the app list to display available options 2 Touch Uninstall OK to uninstall the app NOTE Some preinstalled apps cannot be uni...

Page 44: ... enabled 2 Touch and hold the Back key to enter one handed mode You can do the following Touch or to move the small screen to the right or left Drag or at the top corner of the small screen to resize the screen Touch the empty area outside the small screen to exit one handed mode ...

Page 45: ...ile data use To get data services while roaming 1 Swipe up on the home screen and touch Settings Network internet Mobile network 2 Touch roaming to enable or disable international data roaming NOTE Data roaming may incur significant roaming charges Add Access Point Names To connect to the Internet you can use the default Access Point Names APNs 1 Swipe up on the home screen and touch Settings Netw...

Page 46: ... networks and touch a network in the network list to register manually Connecting to Wi Fi Wi Fi is a wireless networking technology that can provide Internet access at distances of up to 300 feet 100 meters depending on the Wi Fi router and your surroundings TurnWi Fi On and Connect to aWi Fi Network 1 Swipe up on the home screen and touch Settings Network internet Wi Fi 2 Slide the Use Wi Fi swi...

Page 47: ...fications in the status bar when your phone detects a high quality public Wi Fi network Switch off this option to turn off notifications Add a Wi Fi Network You can add a Wi Fi network if the network does not broadcast its name SSID or when you are out of range To connect to a secured network you first need to get the security details from the network s administrator 1 Swipe up on the home screen ...

Page 48: ... home screen and touch Settings Network internet Wi Fi Wi Fi preferences 2 Adjust the following settings as you need Turn on Wi Fi automatically Allow the phone to turn Wi Fi on near high quality saved networks like your home network Notify for public networks Turn on off notification for available high quality public Wi Fi network Avoid bad Wi Fi connections Automatically switch to mobile data wh...

Page 49: ...the On position if Bluetooth is off 3 Touch Device name 4 Edit the name and touch OK Pair With Another Bluetooth Device 1 Swipe up on the home screen and touch Settings Connected devices Pair new device Your phone automatically turns Bluetooth on and scans for and displays the IDs of all available Bluetooth devices in range 2 Touch the device you want to pair with 3 If necessary confirm that the B...

Page 50: ...ch for it and enter or confirm a passkey again 1 Turn Bluetooth on 2 Swipe up on the home screen and touch Settings Connected devices 3 In the list of paired devices touch beside the Bluetooth device you want to forget 4 Touch FORGET FORGET DEVICE Send Data via Bluetooth 1 Open the appropriate application and select the file or item you want to share 2 Select the option for sharing via Bluetooth T...

Page 51: ...ored automatically in a dedicated folder bluetooth for instance You can access them with the File Manager app Sharing Files With Nearby Devices With Nearby Share you can share photos videos and documents with nearby devices via Bluetooth or Wi Fi Turn Sharing On or Off 1 On your phone make sure Bluetooth Wi Fi and Location are turned on See Connecting to Bluetooth Devices Connecting to Wi Fi and L...

Page 52: ...the Nearby Share notification on your friend s device to make that device visible to nearby devices 6 On your phone your friend s device name will appear and touch the device name to send the content 7 Accept the sharing on your friend s device Get Content From Someone 1 Ask your friend to follow the Share Content With Someone steps above 2 You ll get a notification that someone is sharing content...

Page 53: ...ts you choose while your phone screen is on and unlocked You need to sign in to your Google account first Hidden When you get a notification that someone is sharing content you can choose to make your phone visible manually in order for that device to find your phone Set Data Usage for Sharing 1 Swipe up on the home screen and touch Settings Connected devices Connection preferences Nearby Share 2 ...

Page 54: ...OW to transfer files DENY to charge the phone or Other USB options to choose one of the following options File Transfer Transfer files between the phone and the computer PTP Transfer photos or files if MTP File Transfer mode is not supported by the computer Charge this device Charge your phone via USB System Update Install Software Upgrade Assistant on your computer and update or repair the phone ...

Page 55: ...nction normally Therefore do not remove or replace the card randomly Set Up the microSDXC Card as Portable Storage When you install a new microSDXC card the phone will mount it as portable storage by default To remove the microSDXC card from your phone If you need to remove the microSDXC card as portable storage while the phone is on you must unmount it first 1 Swipe up on the home screen and touc...

Page 56: ...ions games and their data you can format the card and use it as extra phone storage CAUTION With this option you cannot swap the microSDXC card freely with other devices If you move the card to another device you must format the card before using it 1 Swipe up on the home screen and touch Settings Storage 2 Touch the microSDXC card name in the Portable storage section 3 Touch Format as internal FO...

Page 57: ...e to move data from the card to the phone touch Internal shared storage 3 Touch Migrate data Move content 4 After data is moved touch Done NOTE Whenever you move data between the phone and the microSDXC card the destination is used to save new apps and personal data such as photos and videos and only the destination is accessible from a computer To remove the microSDXC card from your phone If you ...

Page 58: ...le storage NOTE Before the formatting ensure that you have moved data and apps to the phone 1 Swipe up on the home screen and touch Settings Storage 2 Touch your microSDXC card name below DEVICE STORAGE 3 Touch Format as portable FORMAT 4 Touch Done CAUTION The formatting procedure erases all the data on the microSDXC card after which the files CANNOT be retrieved Sharing Mobile Data Through Tethe...

Page 59: ... 2 Touch USB tethering or Bluetooth tethering For USB tethering connect your phone to the target device with the supplied USB cable before touching USB tethering For Bluetooth tethering pair your phone with the other device via Bluetooth and set the device to obtain data connection via Bluetooth NOTE To stop sharing your data connection switch off USB tethering or Bluetooth tethering ...

Page 60: ...its NOTE As you enter the phone number or the contact name your phone searches for matching information in your contacts and call history If you see the number and contact you want to call touch it to place the call immediately 3 Touch below the keypad to dial the call NOTES To make an international call touch and hold the 0 key to enter the plus symbol Next enter the country code followed by the ...

Page 61: ...age Answer a Voice Call To answer an incoming call If the phone screen is active touch ANSWER If the phone screen is locked swipe up on the screen to answer the call NOTES To silence the ringer before answering the call press the Volume key or the Power key For instructions on answering a call with RTT see Answer a RTT Call Reject a Voice Call To reject an incoming voice call If the phone screen i...

Page 62: ...TES You can use RTT only when the phone is connected to the 4G LTE network or a Wi Fi network with Wi Fi calling enabled Some RTT features and settings may not be supported under or across different networks Set Up RTT Work Mode 1 From the home screen touch Settings Accessibility Real time text RTT call 2 Touch RTT operation mode and choose one of the following to set when RTT options should be av...

Page 63: ...ace a RTT call directly 1 Enter the phone number with the dialpad as usual 2 Touch 3 If RTT on Outgoing Call is set as Manual touch RTT Voice call When the call is connected the RTT message screen and keyboard appear automatically Answer a RTT Call Regardless of your RTT operation mode settings an incoming RTT call is answered as a RTT call with the RTT message screen and keyboard appearing automa...

Page 64: ...oard automatically Working With the Call History The call history is a list of all the calls you ve placed received or missed It provides a convenient way to redial a number return a call or add a number to your Contacts To open the call history open the Phone app and touch Call history Place a Call From the Call History 1 Open the call history 2 Touch a number for more options about the call or t...

Page 65: ...call history 2 Touch a number that you had a RTT call with 3 Touch Call details 4 In the call list touch to check the transcript during that call Take Other Actions on a Call History Entry 1 Open the call history 2 Touch a number and then touch an option You can Touch Create new contact to save the number to a new contact Touch Add to a contact to save the number to an existing contact Touch Send ...

Page 66: ...s Calling Your Contacts 1 From the home screen touch 2 Touch Favorites or Contacts to find your favorite contact or all your contacts 3 Touch a contact in the Favorites tab or touch beside a contact in the Contacts tab Checking Voicemail If you have set the phone to divert calls to voicemail callers can leave voicemail messages when they cannot reach you Here s how to check the messages they left ...

Page 67: ... the first call which is put on hold Touch to switch to the keypad when you need to enter a code for example the PIN for your voicemail or bank account during the call Touch to go to Contacts Touch to mute or unmute your microphone Touch to turn the speakerphone on or off WARNING Because of higher volume levels do not place the phone near your ear during speakerphone use Touch Swap or Swap or the ...

Page 68: ...o interact with automated systems with DTMF tones You can touch Hide to return to your RTT messages Managing Multi party Calls When the call waiting and the conference call features are available you can switch between two calls or set up a conference call NOTES Options and interface will vary The call waiting and the conference call features need network support and may result in additional charg...

Page 69: ... answers the second call Swipe from to answer the call This ends the first call and answers the second call Swipe down to reject the second call Swipe from to reject the second call and select a preset text message or write one to send to the caller To switch between two calls If the second call is an incoming call touch Swap or the held call near the top of the screen Set Up a Conference Call Wit...

Page 70: ...a number of settings for the Phone application NOTE Some call options are displayed only when these features are available and some features require network support and may result in additional charges Please contact your service provider for more information Set Contact Display Options You can set the order of the contacts displayed in the Contacts tab of the Phone app 1 From the home screen touc...

Page 71: ...all notification Touch Keypad tones to play mute sounds when you touch the dialpad keys Set Options for Answering and Ending Calls When enabled the options allow you to end a call by pressing the Power key or make the phone vibrate when a call is answered 1 From the home screen touch Settings Answer and end calls 2 Touch Power button ends call or Vibrate when call is answered Set Speed Dials You c...

Page 72: ...and you are connected to a Wi Fi network with Internet access you can make and receive phone calls via Wi Fi This feature needs network support 1 From the home screen touch Settings Call settings Wi Fi calling 2 Touch the Wi Fi Calling switch to enable disable this feature When Wi Fi calling is enabled touch Update Current Emergency Address to set the address for emergency E911 call responders For...

Page 73: ...ic numbers touch Add a number and enter a phone number or touch to select one from the contact list Then touch Block NOTE To unblock a number touch next to the number and touch Unblock Set Voicemail 1 From the home screen touch Settings 2 Touch Voicemail to configure voicemail settings Touch Visual voicemail to activate or turn off visual voicemail Touch Change PIN when visual voicemail is enabled...

Page 74: ...ompatibility HAC function When you turn on the hearing aid compatibility and use a hearing aid with a telecoil to answer the phone it will help you hear more clearly during the phone call 1 From the home screen touch Settings Accessibility 2 Touch Hearing aids to turn on off hearing aid compatibility CAUTION Do not turn on the Hearing aids option unless you use a hearing aid with a telecoil Using ...

Page 75: ...list to view all your contacts 3 Touch a contact to view its details Adding a New Contact 1 From the home screen touch 2 Touch to add a new contact 3 Enter the contact name phone numbers and email addresses Touch More fields to enter other information If you have multiple account types associated with your phone touch Saving to and select an account If a sync account is selected the contacts can b...

Page 76: ...oSDXC Card or Phone Storage 1 From the home screen touch 2 Touch Settings Import vcf file 3 If prompted select the account the contacts will be imported to 4 Navigate to the folder where the file is and touch the file Export Contacts to the microSDXC Card or Phone Storage 1 From the home screen touch 2 Touch Settings Export Export to vcf file 3 The phone will prompt you with the name of the vCard ...

Page 77: ...a few selected contacts touch and hold one in the contact list and then touch the other ones you need After the selection touch and choose how to share them Working With Favorite Contacts You can mark contacts as favorite to put them at the top of the contact list Add a Contact to Favorites 1 From the home screen touch 2 Touch a contact and then touch at the top of the screen Remove a Contact From...

Page 78: ...l and touch Send message Send email Or touch the label and touch Multi select check the contacts you need and touch Send message Send email Set Up a New Label 1 From the home screen touch 2 Touch Create label 3 If prompted select the account for the new label 4 Enter the label name and touch OK 5 Touch ADD CONTACTS or and select the contact you wish to add the label to To add multiple contacts tou...

Page 79: ...the home screen touch 2 Touch and then touch a label 3 Touch Remove contacts or Rename label 4 Touch to remove the corresponding contact from the label or edit the label name and touch OK Managing Emergency Contacts and Information You can set up your In Case of Emergency ICE contacts and your medical information for medical personnel to access even when the phone is locked ...

Page 80: ...touch the other contacts and touch ADD or Touch New contact to create a new contact and set it as an emergency contact Remove Emergency Contacts 1 From the home screen touch In Case of Emergency contacts 2 Touch Remove contacts 3 Touch to remove the corresponding contact from the emergency contacts list 4 Touch the Back key Edit Emergency Information 1 From the home screen touch In Case of Emergen...

Page 81: ...uch as phone number you want to search for The contacts matched will be listed Editing Contacts Edit Contact Details 1 From the home screen touch 2 Touch a contact and then touch 3 Edit the contact and touch SAVE Set a Ringtone for a Contact Assign a special ringtone to a contact so you know who is calling when you hear the ringtone 1 From the home screen touch 2 Touch a contact you want to set a ...

Page 82: ...act you want to remove 3 Check more contacts if needed and then touch OK Link Contacts If there are duplicate entries for the same person in your contacts you can merge all the separate information of a contact into one entry in the Contacts list 1 From the home screen touch 2 Touch and hold a contact to select it 3 Touch to select the duplicate contact s 4 Touch Link 5 Touch LINK to confirm All s...

Page 83: ...information was linked in error you can separate the information back into individual contacts on your phone 1 From the home screen touch 2 Touch a linked contact you want to separate 3 Touch View linked contacts UNLINK 4 Touch UNLINK to confirm ...

Page 84: ...ter the information about the account Most accounts require a username and password but the details may vary You may also need to obtain some information from IT support or your system administrator When the account is successfully added it is displayed in the Accounts menu in Settings Remove an Account Removing an account will delete it and all information associated with it such as emails and co...

Page 85: ...ch OK When automatic sync is turned on changes you make to information on your phone or on the web are automatically synced with each other When automatic sync is turned off you need to sync manually to collect emails updates or other recent information Sync Manually 1 Swipe up on the home screen and touch Settings Accounts 2 Touch the account you want to sync 3 Touch Account sync Sync now ...

Page 86: ... sync screen appears showing a list of information the account can sync 4 When auto sync data is enabled switch items on or off as you need The enabled types of information will be kept in sync automatically between the phone and the web When auto sync data is disabled touch a listing to sync that type of information between the phone and the web ...

Page 87: ...meters automatically NOTE You can also enter these details manually by touching MANUAL SETUP or if automatic setup fails 3 Follow the on screen instructions to finish the setup Your phone will show the inbox of the email account and start to download email messages Checking Your Emails Your phone can automatically check for new emails at the interval you set when setting up the account You can als...

Page 88: ...want to reply to or forward from the Inbox 2 Choose one of the following To reply to the sender touch To reply to the sender and all recipients of the original message touch To forward the email to someone else touch 3 Edit your message and touch Mark an Email as Unread You can return a read email to the unread state for example to remind yourself to read it again later You can also mark a batch o...

Page 89: ...ur email Inbox and touch NOTE If you have more than one email account added on the phone touch the From field to select the account you want to use for sending the message 2 Enter a contact name or email address in the To field Enter a comma a semi colon or a space to separate each recipient You can also touch to select recipients from your contacts or history NOTE To send a carbon copy or blind c...

Page 90: ...Setting Up the First EmailAccount you can add more email accounts and manage them separately 1 Open the Email app 2 Touch Settings Add account 3 Set up the account as you did with the first one Edit an Email Account You can change a number of settings for an account The options you can configure depend on the type of account 1 Open the Email app 2 Touch Settings and touch the account whose setting...

Page 91: ... account you want to remove 3 Touch Remove account from this device OK Changing General Email Settings General settings apply to all email accounts you add 1 Open the Email app 2 Touch Settings General settings 3 Make the changes you want and touch or the Back key when you finish ...

Page 92: ...rch for a message using keywords Touch an existing conversation to open the exchanged messages Sending a Message 1 On the Messages screen touch Start chat 2 Add recipients in one of the following ways Manually enter the recipient s number or the contact name If the phone presents a few suggestions touch the one you want to add Touch a contact listed below the To field To add more recipients for an...

Page 93: ...d touch to take a picture To record a video touch Video to start and touch Attach to stop and add the video to the message 5 Touch and hold to add a message subject to your MMS or mark it as urgent 6 Touch to send the message NOTES If you add two or more people as recipients the message may be sent as a group MMS where everyone can reply and see each other s messages For group message setting touc...

Page 94: ... to 2 Type your reply in the text field at the bottom You can touch or or touch and hold if you want to reply with an MMS 3 Touch Forwarding a Message 1 On the Messages screen touch the conversation that has the message s you want to forward 2 Touch and hold one message you want to forward and then touch Forward 3 Touch the conversation you d like to forward the message s to or touch New message t...

Page 95: ...ges screen touch a conversation 2 Touch and hold the message you want to delete 3 Touch Delete Delete Message Conversations 1 On the Messages screen touch and hold the conversation you want to delete 2 If there are more conversations you want to delete touch them one by one 3 Touch Delete ...

Page 96: ...top 2 Enter the address URL of a web page or terms you want to search for 3 Touch a URL or search suggestion or touch the enter key on the keyboard to open the web page or search results NOTE Touch the Back key or to go to the previous or the next web page Using Multiple Browser Tabs You can open several web pages at the same time one page in each tab and switch between them freely Open a New Brow...

Page 97: ...o see them all 2 Touch a thumbnail to switch to that tab NOTE Swipe a thumbnail horizontally or touch to close the tab Downloading Files 1 Touch and hold an image or a link to a file or to another web page 2 In the menu that opens touch Download image or Download link The downloaded files are saved to your phone or the microSDXC card You can touch Downloads to view or open them ...

Page 98: ...ternal storage You can copy them to your computer or access them in the Photos app Capturing a Photo 1 Touch on the home screen 2 Aim the camera at the subject and make any necessary adjustment PHOTO auto camera mode is used by default 3 Touch the area where you want the camera to focus or leave the camera to autofocus on the center of the image ...

Page 99: ...ber Function 1 Change the flash setting 2 Change the camera settings 3 Turn on off HDR or set it at auto 4 View pictures and videos you have taken 5 Capture a photo 6 Switch between the front and back cameras ...

Page 100: ...f people or animals NOTES You can pinch or spread your fingers on the screen to zoom in or zoom out before taking a picture only useable in PHOTO MANUAL and SELFIE mode In PHOTO auto camera mode when you touch the screen to focus the exposure icon appears beside the focus box You can drag the icon up or down to adjust the exposure Recording a Video 1 From the home screen touch VIDEO 2 Aim the came...

Page 101: ... TIMELAPSE below the preview area Adjust the time interval Then touch to begin recording and to stop You can also touch to save the frame as a photo Using Manual Camera Mode You can use Manual camera mode to adjust more camera options for your photo 1 From the home screen touch MORE MANUAL 2 Aim the camera at the subject You can make the following adjustments Drag the yellow circle to any area on ...

Page 102: ...h effect and blurred backgrounds 1 From the home screen touch PORTRAIT 2 Aim the camera at the subject and you can make the following adjustments viewfinder screen to select one for your photo Touch to enable auto AI framing and follow the on screen instructions to help the camera focus on the subject Touch to enable the auto beauty feature 3 Touch to take the photo Using Panorama Mode You can use...

Page 103: ...o with the subject in focus and the background blurred You can adjust the slider to change the shutter aperture NOTE For a picture taken in BOKEH mode you can open it in full screen in the Photos app touch Bokeh Refocus and then touch anywhere on the picture to refocus or adjust the blurriness WIDE Capture wide angle pictures TIMELAPSE Set the time interval between each frame when you shot time la...

Page 104: ...o composition Gradienter Show or hide the gradienter Options in Selfie Mode Front Camera Resolution Set the resolution for your photo Timer Set a time delay before the camera takes a picture automatically after you touch the shutter icon Tap to capture When this feature is enabled you can touch the viewfinder screen to take a photo Mirror image When enabled allows you to capture a photo that is th...

Page 105: ... icon Composition Show or hide the grid or golden spiral to help with balanced photo composition Gradienter Show or hide the gradienter Options in Manual Mode Back Camera Resolution Set the resolution for your photo Timer Set a time delay before the camera takes a picture automatically after you touch the shutter icon Metering Adjust the light metering setting Composition Show or hide the grid or ...

Page 106: ...on or off Geo tagging When enabled store the location data in your captured photos and videos Volume key Assign the function of the Volume key available in photo capturing modes Anti banding Set the anti banding value when you take pictures or videos of TV or computer screens to avoid stripes on the screen Save location Change the storage location for captured photos and videos Help icon in the vi...

Page 107: ...adio while a wired headset is plugged in 2 Touch Scan Your phone scans for all available channels and saves them to the All channels list NOTE When you open the FM Radio app for the first time it will automatically scan for channels and show the All channels list You can also touch All channels to view the list Listening to FM Radio 1 Open FM Radio while the headset is connected 2 Touch All channe...

Page 108: ...s To set the FM frequency range FM radio frequency ranges differ among regions Touch FM frequency range and select a frequency range To turn off FM radio automatically Touch Auto off and set the time you want to turn off the FM radio A count down clock appears above the frequency and the radio is turned off when the clock counts down to 0 00 To turn off FM radio immediately Touch Exit ...

Page 109: ...or to pause or continue the recording Touch or to add an empty tag or photo tag to the recording NOTE If ringtone and notification sounds are enabled before the recording they will be temporarily turned off during it to avoid interference Your phone will still vibrate for calls and notifications 4 Touch DONE to stop recording 5 Edit the file name and touch SAVE to save the recording If you don t w...

Page 110: ...photo tag NOTE Touch View tag to check all time tags You can then touch after an empty tag to add an image or text touch an image to delete it or replace it with another image or touch and hold a tag to delete it Trimming a Voice Memo 1 While playing a recording touch to open the editing screen 2 Drag or to trim the recording You can touch to play the trimmed part 3 Touch TRIM 4 Edit the new file ...

Page 111: ...phone to landscape view Clock Swipe up on the home screen and touch Clock The Clock app allows you to check local time in places around the world set alarms and use timers and nightstand clock Set a New Alarm 1 Open the Clock app and touch the tab 2 Touch a default alarm to configure it or touch at the bottom of the screen to create a new alarm 3 Set up the alarm options such as time repeat snooze...

Page 112: ...ddition to checking the current time from various places you can change the time of your location and find out the corresponding time of other places Touch your local time displayed above all other places and swipe up and down to change the hour and minute As your local time changes the time of other places changes accordingly Using Stopwatch and Countdown 1 Open the Clock app and touch or 2 Use t...

Page 113: ...ouch folders and files to open them Touch and hold a folder or file or touch Multi Select to access options such as copy move compress share rename delete add to Favorites or add as a shortcut to the home screen To copy or move an item touch and hold the item touch Move or Copy navigate to a new location and touch PASTE Touch to create a new folder in the current directory Touch to search for a fi...

Page 114: ... Weather widget on the home screen Google Apps NOTE Google services may not be available in certain region Calendar Keep track of life s important events with Google Calendar synced across your devices Chrome Browse the Internet and get your bookmarks browsing history and more synced with your Google account Drive Store files on Google servers for free after you sign in to your Google account You ...

Page 115: ... businesses You can also get directions for various modes of transportation News Get comprehensive up to date news coverage aggregated from sources all over the world by Google News Photos Manage photos on the phone and your Google account Play Movies TV Buy or rent movies and TV programs from the Play Store Play Store Purchase and download apps games and more from the Google Play store YouTube Wa...

Page 116: ...i Open Settings and touch Network internet Wi Fi to turn Wi Fi on or off and configure your Wi Fi connections see Connecting to Wi Fi Mobile Network Open Settings and touch Network internet Mobile network to control mobile data use data roaming preferred network type and operator data usage and access point names see Connecting to Mobile Networks Airplane Mode Open Settings and touch Network inter...

Page 117: ...s frequently when Data saver is enabled You can also touch Unrestricted data and allow some apps to always have access to data connection even when Data saver is turned on Call Settings Open Settings and touch Network internet Call settings to configure Wi Fi calling and call forwarding options You can also access the options from the Phone app by touching next to Search contacts Settings Call set...

Page 118: ...gs and touch Network internet to check to roaming state of your phone in the Roaming state section Wireless Emergency Alerts Open Settings and touch Network internet Wireless Emergency Alerts to manage options for receiving emergency alert messages Private DNS Open Settings and touch Network internet Private DNS to turn Private DNS on or off or change the DNS provider hostname Using private DNS is...

Page 119: ... Computer via USB Apps Notifications App Info Open Settings and touch Apps notifications to see recently opened apps Touch SEE ALL number APPS to see all apps installed on your phone and manage them Touch an app to see its information and configure the available options Conversations Open Settings and touch Apps notifications Conversations to check your priority and modified conversations in the M...

Page 120: ...pen Settings and touch Apps notifications Default apps to select the default app for voice assistant and input web browsing messaging phone call and the home launcher Touch Opening links to set Instant apps options or touch an installed app to check its supported links set whether to open the links in the app and clear the app s defaults Permission Manager Open Settings and touch Apps notification...

Page 121: ...access and authorizations of apps Battery Open Settings and touch Battery to view the battery level check what has been using the battery and optimize battery use Features Open Settings and touch Features The following features are available System navigation Change the navigation bar style NOTE Check how to use each navigation style in this menu s HELP section Record screen Set the video quality ...

Page 122: ...it or try it out One handed mode Enable or disable one handed mode when virtual navigation is in use See Using One Handed Mode Scheduled power On Off Set the day and time when the phone automatically powers on or off Touch the switches on the right to turn the features on or off Display Open Settings and touch Display to configure the display options including brightness level Night Light mode Dar...

Page 123: ...reakdown of space usage by type Touch MANAGE STORAGE to remove files and apps you do not need or turn on Storage manager to remove backed up photos and videos automatically after certain time PORTABLE STORAGE Safely mount unmount remove and format your microSDXC card For more information about using the microSDXC card as portable storage or device storage see Using the microSDXC Card as Portable o...

Page 124: ... phone and data safe Google Play Protect Allow Google to regularly check your apps and phone for harmful behavior and warn you about any detected potential harm Touch and switch on Scan apps with Play Protect to enable this feature To send unknown apps to Google for better detection touch and switch on Improve harmful app detection Find My Device Locate lock or wipe your lost device remotely You m...

Page 125: ...n instantly locks Lock protection is activated immediately when you press the Power key Fingerprint Register up to 5 fingerprints for unlocking the phone See UsingYour Fingerprint Face recognition Use face recognition to unlock the screen See Using Face Recognition Smart Lock Keep the phone unlocked when connected to trusted devices in trusted places or while being held or carried NOTE You need to...

Page 126: ...tatus of your phone and set the credential storage options Trust agents Activate or deactivate trust agents App pinning Pin an app s screen to keep it in view until you unpin it This feature can be used for example to let a trusted friend play a specific game see Protecting Your Phone WithApp Pinning Accounts Open Settings and touch Accounts to manage your accounts and synchronization see WebAccou...

Page 127: ...of notifications and opened times of each app You can set daily timers for the most used apps to avoid indulgence see Screen Time Bedtime mode Set a bedtime schedule to disconnect and avoid interruptions while you sleep Focus mode Select distracting apps and turn on focus mode to pause these apps when you need time to focus REDUCE INTERRUPTIONS Manage app notifications and Do Not Disturb settings ...

Page 128: ...yboard Configure on screen keyboard input methods and Google voice typing Physical keyboard Configure assistive options for physical keyboards connected to your phone Spell checker Use Google spell checker to check for spelling errors when entering text and change its settings Autofill service Enable or disable autofill service and choose the service provider To use GoogleAutofill you need to sign...

Page 129: ...ayed You can also use network provided data see Setting the Date and Time Downloads Open Settings and touch System Downloads to check files you have downloaded Touch a file to open it press and hold for multi selection for sharing and deletion Backup Open Settings and touch System Backup to back up your phone data to your Google Drive so you can easily restore or switch phones at any time Backup i...

Page 130: ...to use your phone temporarily You can touch Add user to create more user accounts If you want users to add more users when the phone is locked switch on Add users from lock screen Anyone can then open the Quick Settings panel from the lock screen and touch Add user to create new users or profiles NOTE When a guest user has finished using your phone he she can touch Remove guest in the Multiple use...

Page 131: ... and install them when they become available You can also view update history use Smart Updates to install security updates automatically or use Software Upgrade Assistant installed on your computer to install updates to the phone via a USB cable see Connecting to Your Computer via USB ...

Page 132: ...s upgrade package offered by your mobile service provider Use your PC to download and upgrade package to your microSDXC card and install it to your phone from the card NOTE Visit the ZTE official handset service support website Z Community https community zteusa com to learn more about the above upgrade methods as well as which phones and methods are supported ...

Page 133: ...eak at your current location for example in a basement or near a tall building because wireless transmissions cannot effectively reach it Move to a location where the network signal can be properly received The network is busy at the current time for example during peak times there may be too much network traffic to handle additional calls Avoid using the phone at such times or try again after wai...

Page 134: ...one line Unable to select certain features Your service provider does not support these features or you have not applied for services that provide these features Contact your service provider Cannot charge the battery The battery or battery charger is damaged Contact the dealer The phone s temperature is below 32 F 0 C or higher than 95 F 35 C Adjust the battery charging environment to avoid extre...

Page 135: ...r off the phone The battery is depleted In high temperature environments battery life will be shortened Contact the dealer to change a new battery If you are not able to connect to the network the phone will continue to send out signals as it attempts to locate a base station Doing so consumes battery power and will consequently shorten standby time Change your location to one where the network is...

Page 136: ...o clean the nano SIM card contacts Unable to connect to the network The nano SIM card is invalid Contact your service provider You are not within the network s service area Check the service area with your service provider Poor signal Move to an open space or if you are inside a building move closer to a window Cannot answer incoming calls You have activated the Call blocking feature Disable this ...

Page 137: ...vice provider If the service provider provides the nano SIM card s PUK code use the PUK code to unlock the nano SIM card Phone crashes reboots freeze or cannot be powered on Some third party software is not compatible with your phone Uninstall the software that may cause the problem Upgrade the phone software Reset the phone to factory status ...

Page 138: ... Your phone can produce a loud sound To prevent possible hearing damage do not listen at high volume levels for long periods Exercise caution when holding your phone near your ear while the loudspeaker is in use Avoid contact with anything magnetic Keep away from pacemakers and other electronic medical devices Turn off when asked to in hospitals and medical facilities Turn off when told to on airc...

Page 139: ...r phone dry Do not attempt to disassemble your phone Only use approved accessories Don t rely on your phone as a primary device for emergency communications Radio Frequency RF Energy This phone is designed and manufactured not to exceed the emission limits for exposure to radio frequency RF energy set by the Federal Communications Commission of the United States During SAR testing this device was ...

Page 140: ...Specific Absorption Rate or SAR The SAR limit set by the FCC is 1 6 W kg This device is complied with SAR for general population uncontrolled exposure limits in ANSI IEEE C95 1 1992 and had been tested in accordance with the measurement methods and procedures specified in IEEE1528 The FCC has granted an Equipment Authorization for this model phone with all reported SAR levels evaluated as in compl...

Page 141: ...mplies with part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits a...

Page 142: ...nges or modifications not expressly approved by the manufacturer could void the user s authority to operate the equipment The antenna s used for this transmitter must not be co located or operating in conjunction with any other antenna or transmitter Hearing Aid Compatibility HAC Regulations for Mobile Phones In 2003 the FCC adopted rules to make digital wireless telephones compatible with hearing...

Page 143: ...ty of your hearing device and the degree of your hearing loss If your hearing device happens to be vulnerable to interference you may not be able to use a rated phone successfully Trying out the phone with your hearing device is the best way to evaluate it for your personal needs This phone has been tested and rated for use with hearing aids for some of the wireless technologies that it uses Howev...

Page 144: ...ices may also be measured for immunity to this type of interference Your hearing device manufacturer or hearing health professional may help you find results for your hearing device For additional information about the FCC s actions with regard to hearing aid compatible wireless devices and other steps the FCC has taken to ensure that individuals with disabilities have access to telecommunications...

Page 145: ...ety measures designed to protect users and their environment Always treat your phone and its accessories with care and keep them in a clean place Keep the screen and camera lens clean An unclean screen or camera lens may slow down the phone s reaction to your operations or interfere with the image quality Clean your phone and its accessories with a soft material such as cleaning cloth for eyeglass...

Page 146: ...essure containers such as water heaters microwave ovens or hot cooking utensils Otherwise your phone may be damaged Please check local regulations for disposal of electronic products Do not carry your phone in your back pocket as it could break when you sit down Battery Safety Using ZTE unapproved or incompatible battery charger or power adapter may damage your device shorten its lifespan or cause...

Page 147: ...e Do not disassemble squeeze or puncture the device as this can cause explosion or fire Do not throw the device into a fire to avoid explosion Please disconnect the charger when the battery is fully charged Overcharging may shorten the battery life When not using the device for a long period please charge the battery about half and then store the device in a cool dry place If the battery damages o...

Page 148: ...charge ESD Do not touch the metal connectors on the nano SIM card and the microSDXC card Antenna Do not touch the antenna unnecessarily Normal Use Position When placing or receiving a phone call hold your phone to your ear with the bottom towards your mouth Airbags Do not place a phone in the area over an airbag or in the airbag deployment area as an airbag inflates with great force and serious in...

Page 149: ...se your phone in a well lit room and take frequent breaks Repetitive Strain Injuries To minimize the risk of Repetitive Strain Injury RSI when texting or playing games with your phone Do not grip the phone too tightly Press the buttons lightly Use the special features which are designed to minimize the times of pressing buttons such as Message Templates and Predictive Text Take frequent breaks to ...

Page 150: ...compatible products or accessories Take care not to touch or allow metal objects such as coins or key rings to contact or short circuit the charging port Never puncture the surface of the phone with sharp objects Connection to Vehicles Seek professional advice when connecting a phone interface to the vehicle electrical system Faulty and Damaged Products Do not attempt to disassemble the phone or i...

Page 151: ...Pacemaker manufacturers recommend that a minimum separation of 6 inches 15 cm be maintained between a mobile phone and a pacemaker to avoid potential interference with the pacemaker To achieve this use the phone on the opposite ear to your pacemaker and do not carry it in a breast pocket Hearing Aids People with hearing aids or other cochlear implants may experience interfering noises when using w...

Page 152: ...en boarding an aircraft Interference in Vehicles Please note that because of possible interference with electronic equipment some vehicle manufacturers forbid the use of mobile phones in their vehicles unless a hands free kit with an external antenna is included in the installation Explosive Environments Gas Stations and Explosive Atmospheres In locations with potentially explosive atmospheres obe...

Page 153: ...n dust or metal powders Blasting Caps and Areas Power off your mobile phone or wireless device when in a blasting area or in areas where signs are posted to power off two way radios or electronic devices to avoid interfering with blasting operations ...

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