Optional Rights of Customer
Consumer may exercise any of his/her optional rights below within two years of expiry period
starting with the date of delivery of the good to the consumer if the good is found to be defective
as per the provisions of Law on the Protection of Consumers no. 6502, even if the defect is
found later;
1.
To terminate the contract by stating that he is ready to return the sold good,
2.
To request a discount on the sale price proportional to the defect and keep the
defective good, against the Seller;
3.
To request the sold good to be repaired at the seller's expense by bringing all
repair costs to the seller if such costs are not excessive,
4.
If possible, to request the purchased good to be exchanged for a non-defective
good, against the Seller, manufacturer or importer.
Consumer may exercise either of its rights to terminate the contract or discount from the price in
proportion to the defect if free repair or replacement of the good with a non-defective fungible
will bring about disproportional challenges.
Consumer may apply to Consumer Courts and Arbitration Committees for their complaints
and concerns.
