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Zoom 5590, Quick Start Manual

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ADSL X6 Quick Start

Package Contents

Your package contains the following items:

The CD contains the installation software, documentation,

information about security and other advanced features, the

warranty, and detailed Customer Support information. The most

complete and up-to-date information can normally be found at:

http://www.zoom.com/techsupport/adsl/adsl_x6.shtml

If anything is missing or damaged, please contact Zoom Customer

Support or whoever sold you the modem.
In addition, the package may include:

•

 

A splitter to enable you to use a single ADSL wall jack for both

an Internet connection and for telephone service (certain

countries only)

•

 

Phone-jack adapter to adapt the phone cord to a particular
phone jack (certain countries only)

•

 

ADSL line filter(s) (certain models only)

Summary of Contents for 5590

Page 1: ...DSL X6 supports up to 253 Internet connections You can connect a computer or network device for example a router hub or switch into any of the unit s four LAN ports and you can connect wireless devices via the unit s wireless access point We recommend that you first configure the modem and establish an Internet connection using a Windows computer that is directly connected to one of the modem s LA...

Page 2: ...mation can normally be found at http www zoom com techsupport adsl adsl_x6 shtml If anything is missing or damaged please contact Zoom Customer Support or whoever sold you the modem In addition the package may include A splitter to enable you to use a single ADSL wall jack for both an Internet connection and for telephone service certain countries only Phone jack adapter to adapt the phone cord to...

Page 3: ...nnect to the X6 using an Ethernet cable and then use to configure the modem An Ethernet port for each additional computer that you plan to plug into one of the unit s LAN ports or into a network device that is plugged into one of the LAN ports The additional computers that connect can be Windows Macintosh and or Linux computers Wireless capability for each desktop or notebook computer that will ma...

Page 4: ...home or office and that has easy access to an ADSL line If you do not have a desktop computer located centrally in your home for example it is in the basement or you only have notebook computers you should still directly connect this desktop computer or one of your notebooks to the X6 to configure it Once the X6 is set up and your Internet connection is working you can unplug the computer from the...

Page 5: ...t section Installing the Hardware Step 2 Installing the Hardware Be sure that you have already installed the software BEFORE beginning this section 1 1 1 1 Shut down your computer if it is not shut down already This is the computer on which you just installed the software 2 2 2 2 Rotate the antenna on the back of the modem to a vertical position 3 3 3 3 Connect the modem to the computer s Ethernet...

Page 6: ... not refer to Troubleshooting Tips on page 22 Tip If your X6 came with an ADSL splitter you can plug it into the ADSL wall jack This enables you to use the wall jack for both your ADSL connection and for telephone service The splitter has two jacks one labeled for your ADSL modem connection and the other for your phone 7 7 7 7 Phone filters are not absolutely required but we HIGHLY RECOMMEND that ...

Page 7: ... must use the Zoom Configuration Manager 1 1 1 1 Log in to the Zoom Configuration Manager from the computer on which you installed the X6 software a a a a On your desktop double click the Zoom icon This icon should have been placed there automatically when you installed the software earlier If the Zoom icon is not there Open your Web browser and in its address bar type http 10 0 0 2 and then press...

Page 8: ...modem by inserting a paper clip into the Reset pinhole in the center of the modem s back panel and pressing it three times Tip If you want to choose your own password you can do so later For instruction on how to do this see the User s Guide located in PDF format on the CD The User Name and Password you enter here do not serve the same purpose as any name and password that your Internet service pr...

Page 9: ... look up your service provider Tip If you refer to the tables and there is more than one listing for your service provider the most common is labeled 1 the next 2 and so on NAT Network Address Translation is Enabled by default This feature lets multiple users access the Internet sharing a single IP address Select Disable if users on your LAN have public IP addresses and can access the Internet dir...

Page 10: ...or dynamic IP addressing This option is selected by default because most Internet service providers use dynamic IP addressing Select Use the following IP Address if you have a static IP address that you plan to use with the X6 Then in the boxes that appear enter the IP Address Subnet Mask Default Gateway and DNS that you plan to use There is typically an extra charge for a static IP address and yo...

Page 11: ... your Web connection is working Now you can set up the rest of your wired and or wireless network It is up to you whether you want to have some computers connected directly to the X6 and others connected wirelessly The X6 supports both wired and wireless connections You can have up to 253 connections four of which can be wired through the use of the unit s four LAN ports You can also plug a networ...

Page 12: ... your Internet connection is working Open your Web browser i e Internet Explorer or Netscape Navigator and try to connect to a familiar Web address 5 5 5 5 Repeat steps 1 4 for each computer you want to add To Connect a Network Device You can use one of the LAN ports on the X6 to plug in a network device for example hub switch or router 1 1 1 1 Plug one end of an Ethernet cable into one of the mod...

Page 13: ...ead of following the rest of the steps in this section To do this see Using Windows XP to Establish Your Wireless Network on page 15 Tip To see if your notebook has built in wireless capabilities try this On the Windows desktop click Start click Connect to and then locate the Wireless Network Connection option If Connect to does not appear or if there is no Wireless Network Connection option then ...

Page 14: ... this is happening because you are prompted with a message about one or more wireless networks being available and you will be able to click a link to open the Wireless Network Connection Properties dialog box If this happens click the link and clear the Use Windows to configure my wireless network settings check box to disable it then click OK You can then use the software provided with your wire...

Page 15: ...ou want to add security to your network please go to page 17 Using Windows XP to Establish Your Wireless Network This section only applies to newer notebooks that have built in wireless capabilities Note If your notebook does not have built in wireless capabilities see the previous section starting on page 11 1 1 1 1 On your Windows desktop click the Start button then click Control Panel 2 2 2 2 D...

Page 16: ... the order in which they appear If you already have networks listed here we recommend you either remove them or use the Move up button to move zoom to the top of the list 6 6 6 6 Click OK 7 7 7 7 Test your wireless connection From the notebook that you just set up open your Web browser for example Internet Explorer or Netscape Navigator and try to connect to a familiar Web address If you connect s...

Page 17: ...all of the other wireless devices on the network must support WPA 1 1 1 1 Check to see that all other clients that you plan to put on the network support WPA or WPA Shared Key You can do this by checking the manual that came with each device or by checking the configuration software for the installed device Look under Security or Encryption or Setup or Advanced Features If all the clients support ...

Page 18: ...age Your security setup configuration is now complete Setting Up Security Using WEP If all of your network devices DO NOT support WPA you can use WEP to configure network security WEP can be configured two ways 64 bit and 128 bit They configure the same way 128 bit WEP provides a bit more security than 64 but it also tends to hurt network performance We recommend that most people configure their W...

Page 19: ...to the right You can enter a word a phrase or for greater security you can enter a combination of numbers and letters The Passphrase is case sensitive so be sure to notice whether each letter is capitalized 4 4 4 4 Click Save Changes and then Write Settings to Flash With WEP 128 bit security the same key appears in all four Key boxes ...

Page 20: ...security choose WEP and enter the Passphrase exactly as you entered it on the X6 Wireless Setup page Your security setup configuration is now complete If any or all of the other wireless devices on the network clients are not Zoom devices proceed with Step 7 below 6 6 6 6 If any or all of the other wireless devices on the network clients are not Zoom devices you will enter one of the keys shown be...

Page 21: ...oose WEP 64 bit or 128 bit depending on what you selected and enter the Default Key exactly as it appears on the X6 Wireless Setup page With WEP 64 bit security a device may require you to enter all four keys If you have to do this be sure to enter the keys in the same order that they appear on the X6 Your security setup configuration is now complete ...

Page 22: ...6 with Ethernet cables If you cannot access the Internet from these computers see My X6 is Not Properly Configured on page 23 If you can access the Internet from these computers but cannot surf the Web from computers connected via a network device for example a router that is plugged into the X6 see Computers Connected to a Network Device that is Plugged into the X6 Cannot Access the Web on page 2...

Page 23: ...ent If you used settings from the ADSL Internet Settings Tables return to the tables and find the next most frequently used settings for your provider If your Encapsulation begins with PPP ensure that you have typed your ADSL Username and Password correctly Note that this is NOT the user name and password you used to log into the Zoom Configuration Manager on page 7 Open the Basic Setup page then ...

Page 24: ...wing depending on your computer Windows 2000 XP Ensure that Use the following IP address and Use the following DNS server addresses are selected and that the correct IP address Subnet mask Default gateway and Preferred DNS server values appear Windows 98 Me Ensure that Specify an IP address is selected and that the correct IP Address and Subnet Mask values appear On the DNS Configuration tab ensur...

Page 25: ...on provided with your network device or contact its manufacturer for assistance My Wireless Network is Not Properly Configured If a computer that is directly plugged into the X6 can access the Web but the desktop and or notebook computers on your wireless network cannot check the following Ensure that each desktop or notebook computer has an 802 11b or 802 11g wireless adapter installed This can b...

Page 26: ...at your desktop computer in the basement is no longer connected to the Web To solve this issue install a wireless adapter as explained in To Set Up a Wireless Network on page 13 and make it part of your wireless network To improve the signal try relocating the wireless adapter your computer is using If your computer is using an internal PCI adapter try relocating the computer Verify that each wire...

Page 27: ... stay solidly lit Solution There are several issues that could cause this problem Check these items Ensure that the phone cord is firmly plugged into the wall jack and the ADSL port on the back of the X6 Verify that the jack the phone cord is connected to is enabled for ADSL service Unless your service provider has enabled it you cannot use a standard telephone jack for ADSL service The phones tha...

Page 28: ...prehensive support information including how to reach our support experts The CD also includes a User s Guide available in many different languages containing additional information about your new modem Visit our Web site at www zoom com and select Technical Support From here you can send email to our technical support experts and or do a smart search through our intelligent database by using Smar...

Page 29: ...unning Blinks when data is sent LINK Blinks when the X6 is performing its startup sequence Stays on solid when the unit has synched up with its ADSL connection Note If the light fails to switch from blinking to steady after a minute or two check with your ADSL provider that the ADSL connection is activated or refer to Appendix D Troubleshooting on page 22 STATUS Blinks red once while the X6 is pow...

Page 30: ...uickly three times LAN 1 LAN 2 LAN 3 LAN 4 LAN ports that can connect the unit to an access point a network hub or the Ethernet port of a computer The X6 has four LAN ports Each port has a small yellow and a green light above it The yellow light turns on when data is being received at 100 megabits per second and off when it is receiving at 10 megabits per second The green light blinks when there i...

Page 31: ...settings for the company that provides local telephone service in your area Refer to page 7 for more detailed installation instructions on entering the settings Table A USA Service Provider VPI VCI Protocol Encapsulation AllTel 1 0 35 PPPoE LLC AllTel 2 0 35 1483 Bridged IP LLC August net 1 0 35 1483 Bridged IP LLC August net 2 8 35 1483 Bridged IP LLC BellSouth 8 35 PPPoE LLC CenturyTel 1 8 35 PP...

Page 32: ... PPPoE LLC France 2 8 67 PPPoA LLC France 3 8 35 PPPoA VC MUX Germany 1 32 PPPoE LLC Hungary Sci Network 0 35 PPPoE LLC Iceland Islandssimi 0 35 PPPoA VC MUX Iceland Siminn 8 48 PPPoA VC MUX Israel 8 48 PPPoA VC MUX Italy 8 35 PPPoA VC MUX Jamaica 1 8 35 PPPoA VC MUX Jamaica 2 0 35 PPPoA VC MUX Jamaica 3 8 35 1483 Bridged IP LLC SNAP Jamaica 4 0 35 1483 Bridged IP LLC SNAP Kazakhstan 0 33 PPPoA VC...

Page 33: ... VC MUX Spain Telefonica 1 8 32 PPPoE LLC Spain Telefonica 2 Terra 8 32 1483 Routed IP LLC Spain Wanadoo 1 8 35 PPPoA VC MUX Spain Wanadoo 2 8 32 PPPoE LLC Spain Wanadoo 3 8 32 1483 Routed IP LLC Sweden Telenordia 8 35 PPPoE Sweden Telia 8 35 1483 Bridged IP LLC Switzerland 8 35 PPPoE LLC Turkey 1 8 35 PPPoE LLC Turkey 2 8 35 PPPoA VC MUX UK 0 38 PPPoA VC MUX Venezuela CANTV 0 33 1483 Routed IP LL...

Page 34: ...t with the FCC From time to time the telephone company may make changes in its facilities equipment or operations which could affect the operation of this equipment If this occurs the telephone company is required to provide you with advance notice so you can make the modifications necessary to obtain uninterrupted service There are no user serviceable components within this equipment See Warranty...

Page 35: ... regulations Tested to meet Industry Canada RSS 210 Industry Canada CS03 Statement Notice The Industry Canada label identifies certified equipment This certification means that the equipment meets telecommunications network protective operational and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirements document s The Department does not guarantee the equip...

Page 36: ...procedure to follow Note Combinations of power levels and antennas resulting in a radiated power level of above 100 mW equivalent isotropic radiated power EIRP are considered as not compliant with the above mentioned directive and are not allowed for use within the European community and countries that have adopted the European R TTE directive 1999 5 EC Electrostatic Discharge Statement The unit m...

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