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3 

Connecting Devices to the Cable 
Modem/Router  

This chapter explains how to connect devices (computers, phones, tablets, game 
stations, etc.) to the Cable Modem/Router. These devices can be connected either 
wirelessly or to one of the Ethernet ports on your Cable Modem/Router.   

 
If you are connecting a computer or other device to an Ethernet LAN port of the Cable 
Modem/Router, please go to 

Connecting Additional Computers and/or Other Devices to 

the Cable Modem/Router’s Ethernet/LAN ports

. If you are connecting one or more Wi-Fi 

compatible devices wirelessly to the cable modem/router, please continue below. 

 

Connecting Wi-Fi compatible wireless devices to your Cable 
Modem/Router. 
 

Your Cable Modem/Router comes pre-configured wireless settings as discussed below.

   

Most users should simply use these default settings. 

 

 

•

  WPA2-PSK/WPA-PSK security is enabled 

•

  A random Pre-Shared Key (also called a security key or password) is assigned. 

The Security Key/Password is printed on the bottom label of your Cable 
Modem/Router. 

 

Cable Modem Bottom Label:

 

 

 

14

 

Summary of Contents for 5363

Page 1: ...Cable Modem Router Cable Modem plus Dual band Wireless AC Router U S E R M A N U A L ...

Page 2: ... names are the trademarks of their respective owners Copyright 2014 Zoom Telephonics Inc All rights reserved Safety Issues Warnings SAFETY This equipment is designed with the utmost care for the safety of those who install and use it However special attention must be paid to the dangers of electric shock and static electricity when working with electrical equipment All guidelines of this and of th...

Page 3: ...ecting a Macintosh OS X Computer with Built in Wireless Capabilities 22 Connecting a Computer with a Wireless adapter to the Cable Modem Router 23 Using WPS as an alternative way to set up your Wireless Network 24 Connecting Additional Computers and or Other Devices to the Cable Modem Router s Ethernet LAN ports 28 CHAPTER 4 CHANGING THE DEFAULT WIRELESS SETTINGS 29 About Wireless Security 29 Chan...

Page 4: ...iltering 81 Port Forwarding 83 Port Triggers 85 DMZ Host 87 DDNS 89 RIP Setup 91 Options 93 CHAPTER 11 FIREWALL MENU OPTIONS 96 Basic 96 Event Log 97 CHAPTER 12 PARENTAL CONTROL MENU OPTIONS 103 Basic 103 User Setup 106 ToD Filter Time of Day Filter 109 Event Log 111 CHAPTER 13 VPN VIRTUAL PRIVATE NETWORK MENU OPTIONS 112 Basic Setting 112 IPSec 114 L2TP PPTP 120 Event Log 122 CHAPTER 14 MANAGEMEN...

Page 5: ... CHAPTER 15 CABLE MODEM MENU OPTIONS 131 Cable Modem Device Information 131 Connection 133 Restart Restore Factory Frequency set 135 APPENDIX A TROUBLESHOOTING TIPS 136 APPENDIX B IF YOU NEED HELP 140 APPENDIX C COMPLIANCE 141 7 ...

Page 6: ...modem to a cable modem service that uses any of the popular DOCSIS standards 3 0 2 0 or 1 1 If you need to get cable modem service please speak with your cable service provider Your cable service provider will need to know your modem s MAC ADDRESS which is printed on a label on the bottom of your modem You provide this when you order cable modem service or by calling the cable company before or af...

Page 7: ...ly use the default settings You may want to change the wireless settings if you are replacing a wireless router and want to use the same wireless network name and wireless password as the existing router instead of changing all your wireless devices to use the Cable Modem Router s defaults or in the unlikely event that one of the wireless devices only supports WEP security If you want to make chan...

Page 8: ... modem and a live power jack DO NOT use your old cable modem s power cube on your Zoom cable modem 4 What you do next depends on your cable modem company Typically you can call your cable modem company s support department and tell them your cable modem is hooked up They ll normally ask for the information mentioned above in Before installing your cable modem please read this Some cable companies ...

Page 9: ...t electronics stores You want one with a screw in male F connector at each end with a length that works for your installation If you don t have an available cable TV cable or wall jack use a coaxial T adapter or splitter available from most electronics retailers Make sure you get one designed for cable modems and or cable TV These typically have one female IN jack and two female OUT jacks You can ...

Page 10: ... you can make a wireless connection as discussed below in Connecting your Cable Modem Router wirelessly to some device 3 Connect the Zoom power cube between the Zoom cable modem and a live power jack 4 What you do next depends on your cable modem company Typically you can call your cable modem company s support department and tell them your cable modem is hooked up They ll normally ask for the inf...

Page 11: ...on is complete for a single PC For Internet access using a smartphone tablet or other wireless device first see this chapter s Connecting your Cable Modem Router wirelessly to some device If you want to connect additional computers or other devices using the modem router s Ethernet LAN ports see this chapter s Read this only if you are connecting additional computers and or other devices to your C...

Page 12: ...ging is in progress Green Ranging is complete operate on 1 channel Blue Ranging is complete operate on more than 1 channel Upstream Bond mode OFF Upstream channel is inactive Online Green Blinking Cable interface is acquiring IP address time of day and configuration ON Cable Modem Router is online OFF Cable Modem Router is offline Wireless or WPS Green or Orange ON Wireless is enabled or Pairing c...

Page 13: ...thernet port RESET Press and hold this recessed button at least 8 seconds in the unlikely event that you want to restore the default factory settings This button is recessed to prevent accidental resets of your cable modem router COAX Connect your coaxial cable line to this port POWER Connect the supplied power cube to this port 13 ...

Page 14: ...and or Other Devices to the Cable Modem Router s Ethernet LAN ports If you are connecting one or more Wi Fi compatible devices wirelessly to the cable modem router please continue below Connecting Wi Fi compatible wireless devices to your Cable Modem Router Your Cable Modem Router comes pre configured wireless settings as discussed below Most users should simply use these default settings WPA2 PSK...

Page 15: ...r or device that you want to wirelessly connect to the Cable Modem Router as described below Establishing your Wireless Network If all the computers or devices on your network support WPS you can use WPS to easily set up your network Windows 8 8 1 and 7 support WPS Non Windows devices typically have a button called WPS on them if they support WPS Note Apple iPads iPhones and Macintosh computers do...

Page 16: ...ection using the instructions on page 23 for Connecting a Computer with a wireless adapter to the Cable Modem Router Some computers may need a wireless network adapter installed This can be a USB adapter PC Card adapter or PCI adapter When you install the adapter make sure that it is set to infrastructure or access point mode NOT ad hoc or peer to peer mode If you need help installing your wireles...

Page 17: ...SID 2 When prompted for the wireless password enter your Pre Shared Key Security Key Password and click Connect or Join Your Security Key Password can be found on the bottom label of your Cable Modem Router Tip If you need help refer to the documentation that came with your wireless device 3 Test your wireless connection Open your device s Web browser for instance Internet Explorer Firefox or Chro...

Page 18: ...r Security Key Password can be found on the bottom label of your Cable Modem Router 5 When asked Do you want to turn on sharing between PCs and connect to devices on this network Click Yes to enable sharing and No to disable sharing Sharing sets up your firewall to allow other users on your network to share files folders or devices such as printers Most users should select Yes If you know you don ...

Page 19: ...matically in the future check the Connect Automatically checkbox 4 When prompted to enter your Network Security Key enter your Pre Shared Key Security Key Password and click OK Your Security Key Password can be found on the bottom label of your Cable Modem Router 5 Test your wireless connection Open your computer s Web browser and try to connect to a familiar Website If you are unable to connect m...

Page 20: ...ect Save the network and Start this connection automatically if you always want to connect to the same network Then click Close The next time you start your computer you will automatically connect to the selected network Select Save the network and clear the Start this connection automatically check box if you don t want to automatically connect to this network every time you start your computer b...

Page 21: ...ess You can find Zoomxxxx printed on the bottom label of your Cable Modem Router In the unlikely event that you changed the SSID from the default select your new SSID 3 When prompted to enter your Network Security Key enter your Pre Shared Key Security Key Password and click Connect Your Security Key Password can be found on the bottom label of your Cable Modem Router 4 Test your wireless connecti...

Page 22: ...likely event that you changed the SSID from the default select your new SSID 3 When prompted for the password in the next dialog box enter your Pre Shared Key Security Key Password and click Join Your Security Key Password can be found on the bottom label of your Cable Modem Router 4 Test your wireless connection Open your computer s Web browser and try to connect to a familiar Website If you are ...

Page 23: ...he wireless adapter You will know this is happening because you will be prompted with a message about one or more wireless networks being available You will also be able to click a link to open the Wireless Network Connection Properties dialog box If this happens click the link clear the Use Windows to configure my wireless network settings check box and then click OK You can then use the software...

Page 24: ...rk on that computer by left clicking the network icon in the notification area of the Windows taskbar 2 A list of available networks is displayed 3 Typically you then click Zoomxxxx_5G to connect to your Cable Modem Router s 5 GHz network If you do not see Zoomxxxx_5G than most likely your wireless adapter does not support the 5 GHz network so go ahead and click on Zoomxxxx where xxxx are the last...

Page 25: ...ext box on your Windows machine The Cable Modem Router will automatically set up the computer to connect to the network and apply the network s security settings When asked Do you want to turn on sharing between PCs and connect to devices on this network Click Yes to enable sharing and No to disable sharing Sharing sets up your firewall to allow other users on your network to share files 25 ...

Page 26: ... you know you don t want to share files or devices select No Repeat steps 1 5 above for each Windows computer you want to connect to the Cable Modem Router If you want to connect a non Windows computer or another device such as a tablet follow the instructions below 26 ...

Page 27: ... a physical pushbutton on the device or a button on a page of the device s wireless network configuration menus 3 Congratulations You should now have a secure connection between your Cable Modem Router and a device Now is a good time to check that your device s Internet connection is working Open your browser and go to a familiar Web site If you are able to connect continue with the next step belo...

Page 28: ...m Router If you are connecting a hub or a switch this is typically called an Uplink or Expansion port If you are connecting a computer or game station go to step 5 of this section 3 If you are connecting a network device such as a switching hub use the instructions that came with that device Then reboot any computer that is part of your network For example if you connected a switching hub reboot a...

Page 29: ... can skip this chapter About Wireless Security There are two basic wireless security modes WPA and WEP There are two versions of WPA WPA and WPA2 When configured as part of a typical home or small office network WPA and WPA2 require a Pre Shared Key or PSK These modes are typically called WPA PSK and WPA2 PSK respectively though sometimes they re just called WPA and WPA2 You can enable either WPA ...

Page 30: ...uter settings to match your existing network settings follow the steps below If you have newer devices that support 802 11ac then you should connect to the Cable Modem Router s 5G network For instructions on connecting to the 5G network refer to Chapter 3 Connecting other Devices to the Cable Modem Router To check if your device supports 801 11ac you can scan for available wireless networks on you...

Page 31: ...ryption method In this case enable WPA PSK and WPA2 PSK if you want to use a Pre Shared Key or WPA and WPA2 use this only if your network uses a Radius Server This is very uncommon for a home network If you know that all your devices support the more secure WPA2 you can enable WPA2 only or WPA2 PSK if you want to use a Pre Shared Key instead of WPA and WPA2 8 In the WPA Pre Shared Key text box onl...

Page 32: ...llowing drop down menus to Disable WPA WPA PSK WPA2 and WPA2 PSK 7 From the WEP Encryption drop down menu select WEP 64 bit or WEP 128 bit for more security 8 For Network Key 1 you can either enter your own WEP Key or you can have WEP Keys generated If you are entering a network key of your choice enter 13 ASCII characters or 26 hexadecimal digits for 128 bit encryption keys Enter 5 ASCII characte...

Page 33: ...ser Name and Password in lower case then click Login User Name admin Password admin 3 Click Wireless on the top menu 4 The Wireless Radio page appears Under Select 2 4 or 5 GHz option choose 5 GHz and click Apply 5 Then click Primary Network on the left side menu 6 Set all the following drop down menus to Disable WPA WPA PSK WPA2 and WPA2 PSK 7 Click Apply 8 Click Wireless Radio on the left side m...

Page 34: ...with your computer However DMZ s work well with gaming stations since security is not as much of an issue for gaming stations as it is for computers Port triggering works by sensing when data is sent out on a predetermined outgoing port and then automatically opening up the corresponding incoming port s It will automatically forward the traffic on the incoming port to the computer that accessed th...

Page 35: ...u no longer have the documentation that came with your gaming system it usually can be found online When assigning a static IP address to your gaming system you should select an address that is outside the IP addresses assigned by the Cable Modem Router s DHCP server By default the DHCP Server assigns addresses from 192 168 0 10 to 192 168 0 255 We recommend using 192 168 0 5 as the static IP addr...

Page 36: ... page appears 8 Enter the last byte of the LAN IP address of the static IP address you assigned to your gaming system For example if you assigned 192 168 0 5 enter 5 9 Click Apply Your gaming system should now work with all your online games 36 ...

Page 37: ... setting up the popular game World of Warcraft for port triggering Looking online we find that World of Warcraft uses the following ports 1119 1120 3724 4000 6112 6114 and 6881 6999 We can also find out that these ports are all TCP In this case the same ports are used for both incoming and outgoing traffic so we would use the same ports as both the triggering port and the target port as shown belo...

Page 38: ...the Target End Port 8 Select TCP in the Protocol drop down menu since these ports use TCP 9 Enter a name for this rule for example WOW1 Select ON to enable then click Apply Your new rule will appear in the table 10 Repeat steps 7 9 for the next rule In this case only one port is used 3724 Enter 3724 in the Trigger Start End Port and Target Start End Port fields 11 Repeat steps 7 9 for the remainin...

Page 39: ...f you have a firewall running on your computer that is preventing you from playing your online game This firewall may be either the built in Windows firewall or may be part of a third party security package you are using on your computer You will need to allow access through these firewalls to be able to play your online game 39 ...

Page 40: ...menus and settings and a guide on what chapter to go to for more information on each settings Changing Default Settings Here are some reasons why you might want to use the Configuration program to change the router s default settings Your Cable provider instructs you to enable disable or change the default settings for your router You want to set up a wireless guest network to give users access to...

Page 41: ...rk conditions and control the Cable Modem Router and its ports To access the Zoom Configuration Manager use the following procedure 1 Launch a Web browser Note Your computer does not have to be online to configure your Cable Modem Router 2 In the browser address bar type http 192 168 0 1 and press the Enter key For example The Login screen appears see Figure 1 Figure 1 Login Screen 41 ...

Page 42: ...nding the Configuration Manager Interface Screens The top of the management interface contains three tabs you use to select menus for configuring the Cable Modem Router When you click a menu item information and any configuration settings associated with the menu appear in the main area of the interface see Figure 2 If the displayed information exceeds what can be shown in the main area scroll bar...

Page 43: ... several different menus from which you can select Each menu heading is covered in a separate chapter Please see Table 1 for a description of each menu heading Table 1 Configuration Manager Interface Menus Menus Chapter Menu Options Go to this section if you want to See Page 9 Basic Make some modifications for more advanced uses 70 10 Advanced Make use of advanced router features supported by the ...

Page 44: ... L2TP and PPTP server options 112 14 Management Configure for Admin Account Remote Management Backup Restore Settings and run Diagnostics View Event Log 123 15 Cable Modem View Device Information and Connection To Restart and Restore to Factory Defaults 131 44 ...

Page 45: ...le Modem Connection page Click on the Wireless box to bring you to the Wireless page Click on the My Network box to bring you to the My Network page Status The Status page provides a basic overview of your Cable Modem Router It displays the connection status how many wired and wireless devices are connected and information about your wireless networks 45 ...

Page 46: ...dem Router has been preconfigured to support wireless connections without any further configuration Please see Chapter 3 Connecting Other Devices to your Cable Modem Router for details Most users will not need to read this chapter Radio The Radio page allows you to modify wireless settings To access the Radio page 1 Click the Wireless menu tab 2 The Radio submenu page will appear Figure 3 shows an...

Page 47: ...the U S only Output Power Set the strength of the wireless signal that the Cable Modem Router transmits Most users should use the default setting In some scenarios reducing your output power may help reduce wireless interference If the Cable Modem Router is interfering with neighboring Access Points reducing the power level may reduce this interference causing the neighboring APs to have fewer ret...

Page 48: ...l and extension channels are shown in the Table below Most users will not need to change this setting Regulatory Mode By default is Off Most users will not need to change this setting TPC Mitigation db By default is Off Most users will not need to change this setting OBSS Coexistence By default is set to 1 Enabled This allows the wireless bandwidth to fall back from 40Mhz to 20Mhz when the modem r...

Page 49: ... 2 If your control channel is set to 11 the extension channel will be transmitted on channel 7 The total bandwidth of the signals on channel 11 and 7 equals 40 MHz Primary Network The Primary Network page allows you to configure the primary wireless network and its security settings Strong security is the best way to prevent unauthorized wireless network access To access the Primary Network page 1...

Page 50: ...Figure 4 Example Wireless Primary Network page 50 ...

Page 51: ... WPA PSK or WPA2 PSK WPA PSK Offers stronger encryption than WEP When enabled you must also enter a Pre Shared Key that will by used by all wireless clients to access the wireless network WPA2 Offers state of the art security Enable WPA2 alone only if you have a RADIUS server unlikely for most home users otherwise use WPA2 PSK WPA2 PSK Offers state of the art security When enabled you must also en...

Page 52: ...tations in a WLAN on a periodic basis WEP Encryption WEP Encryption can be set to WEP 128 bit 64 bit or Disable Both the wireless clients and the Cable Modem Router must use the same WEP key Shared Key Authentication Select Enable to enable Shared Key authentication is only available when WEP is enabled 802 1x Authentication only available when WEP is enabled Select Enable to enable 802 1x authent...

Page 53: ...u to use the same access point to provide several wireless networks simultaneously You can then assign various privileges to different SSIDs and associated networks y Up to eight wireless networks are allowed on one Cable Modem Router simultaneously one for Admin access and seven for Guest Networks y If you are using WEP you must use different WEP keys for different wireless networks y You should ...

Page 54: ...Figure 5 Example of Guest Network Page 54 ...

Page 55: ...A2 PSK WPA PSK Offers stronger encryption than WEP When enabled you must also enter a Pre Shared Key that will by used by all wireless clients to access the wireless network WPA2 Offers state of the art security Enable WPA2 alone only if you have a RADIUS server unlikely for most home users otherwise use WPA2 PSK WPA2 PSK Offers state of the art security When enabled you must also enter a Pre Shar...

Page 56: ... WEP Encryption WEP Encryption can be set to WEP 128 bit 64 bit or Disable Both the wireless clients and the Cable Modem Router must use the same WEP key Shared Key Authentication Select Enable to enable Shared Key authentication is only available when WEP is enabled 802 1x Authentication only available when WEP is enabled Select Enable to enable 802 1x authentication Enable 802 1x Authentication ...

Page 57: ...IP address of this DHCP address pool Lease Time Enter the lease time for DHCP clients DHCP clients will resend DHCP request before expiration Maximum value is 86400 seconds UPnP Enable Select Enabled to enable UPnP on your guest network Firewall Enable Enables or Disables the Firewall on your guest network DHCPv6 Server Selecting Enabled allows the DHCP server to assign IPv6 addresses Restore Gues...

Page 58: ...tings Most users will have no need to change these settings To access the Advanced page 1 Click the Wireless menu tab 2 Then click the Advanced submenu Figure 6 shows an example of the menu and Table 6 describes the items you can select Figure 6 Example of Advanced Page 58 ...

Page 59: ...terval Provides compatibility with certain devices that do not meet 802 11 specifications Basic Rate Set Select the wireless transmission rate to a particular speed or leave it as default Auto to allow the AP adjusts speed automatically Multicast Rate Specify the rate at which multicast packets are transmitted and received on your wireless network Multicast packets are used to send a single messag...

Page 60: ... a packet before data is fragmented into multiple packets If you experience a high packet error rate you may slightly increase the fragmentation threshold Setting the fragmentation threshold too low may result in poor network performance Only minor reduction of the default value is recommended In most cases it should remain at its default value of 2346 RTS Threshold Using this setting can regulate...

Page 61: ...Configuration PBC Select this option and press the Add Client button is equivalent to pushing the WPS button on your Cable Modem Router After clicking the Add Client button within 2 minutes activate WPS on your client device s Personal Identification Number PIN Select this option and press the Add Client button to allow Client PIN number field appear For devices that require a PIN enter the PIN in...

Page 62: ...ridges table will be granted access APs must operate in the same channel to be bridged together To access the Bridging page 1 Click the Wireless menu tab 2 Then click the Bridging submenu Figure 8 Example of Bridging Page shows an example of the menu and Table 8 describes the items you can select Figure 8 Example of Bridging Page 62 ...

Page 63: ... remote bridge The Cable Modem Router s wireless MAC address can be found on the Wireless Interfaces page Access Control This page allows you to control which wireless clients can access your wireless network It also provides information about wireless clients connected to your access point To access the Access Control page 1 Click the Wireless menu tab 2 Then click the Access Control submenu Figu...

Page 64: ...Figure 9 Example of Access Control Page 64 ...

Page 65: ... addresses to allow or deny based on the Restrict Mode setting Valid MAC address formats are XX XX XX XX XX XX Connected Clients Shows the list of connected wireless clients When a client connects associates to the network it is added to the list when a client leaves disassociates from the network it is removed from the list For each client the age in seconds estimated average receive signal stren...

Page 66: ... and from the associated WMM capable stations If you enable the WMM feature you may need to decide whether or not to broadcast Cable Modem Router s network name Broadcasting allows you to easily recognize your wireless network in the list of available networks Once you have configured your wireless clients it is recommended that you disable the broadcasting feature To access the WMM page 1 Click t...

Page 67: ...the beacon frame No Acknowledgement Select On to not transmit acknowledgments for data Power Save Support Select On to allow the AP Cable Modem Router queuing packets for stations clients in power save mode Queued packets are transmitted when the station client notifies AP that it has left power save mode 67 ...

Page 68: ...arby Wireless Access Points To access the Neighbor APs page 1 Click the Wireless menu tab 2 Then click the Neighbor APs submenu Figure 11 shows an example of the menu and Table 11 describes the items you can select Figure 11 Neighbor APs page 68 ...

Page 69: ... Security Mode Shows the Wireless Security mode associated to the AP Mode Shows the status of the AP PHY Mode Shows the Physical layer mode as 802 11ac 802 11n 802 11g or 802 11b RSSI Shows the Wireless signal strength Channel Shows the channel being broadcast BSSID Shows the APs MAC being broadcast 69 ...

Page 70: ...ettings View the list of wireless or wired connected devices Basic LAN Settings The LAN Settings page allows you to configure the LAN Settings and UPnP To access the LAN Settings page 1 Click the Router menu tab 2 Then click the Basic submenu Figure 12 shows an example of the menu and Table 12 describes the items you can select 70 ...

Page 71: ...iption LAN IP Address Set the base LAN IP for your private network By default this is 192 168 0 1 There is normally no need to change this UPnP Select Enable to enable the UPnP agent in the Cable Modem Router If you are running an application that requires UPnP check this box 71 ...

Page 72: ...able Modem Router s DHCP server by selecting the No radio button If you do this make sure the IP address assigned to the Cable Modem Router is on the same subnet as that of the external DHCP server or you won t be able to access the Cable Modem Router from the LAN The base LAN IP address of the Cable Modem Router can be set from the Basic Setup page Note that the Cable Modem Router will only opera...

Page 73: ...figure the time a lease will last before it must be renewed Default is 86400 seconds or 1 day Reserved IP Addresses Configure the MAC Address and IP Address to allow fixed IP address WAN Settings The WAN Settings page allows you to configure your Cable Modem Router s in Bridging NAT off or Routing NAT on operation mode To access the WAN Settings page 1 Click the Router menu tab 2 Then click the WA...

Page 74: ...tions Option Description Click the Bridge button if you do not wish to use the 5363 as a router Most users should not change this setting Operation Mode Release WAN Lease Click to release the WAN IP address Renew WAN Lease Click to renew the WAN IP address 74 ...

Page 75: ...users wired or wireless connected to the device To access the My Network page 1 Click the Router menu tab 2 Then click the My Network submenu Figure 15 shows an example of the menu and Table 6 describes the items you can select Figure 15 My Network Page 75 ...

Page 76: ...ress View status of connected client s IP address IP Address View status of the connected client s Subnet Mask Subnet Mask View status of the connected client s Lease Time Lease Time View status of the connected client s Speed Speed kbps Connected to View whether the connected client is Ethernet or Wireless 76 ...

Page 77: ...ure DMZ hosting Configure DDNS Configure RIP parameters Configure Options MAC Filtering The MAC Filtering page allows you to configure MAC address filters in order to block Internet traffic to specific network devices on your LAN To access the MAC Filtering page 1 Click the Router menu tab 2 Then click the Advanced MAC Filtering submenu Figure 16 shows an example of the menu and Table 16 describes...

Page 78: ...le by entering their MAC addresses into the Add MAC Address box and clicking the Add MAC Address button Internet traffic to and from each listed Address will be blocked The Mac Addresses of the computers attached to your network can be found in the My Network table To access the DHCP Clients table click on Router on the menu tab then Basic My Network submenu 78 ...

Page 79: ...ign IP addresses DHCP does not guarantee that your computer will be assigned the same IP address When assigning a static IP address to your computer you should select an address that is outside the IP addresses assigned by the Cable Modem Router s DHCP server By default the DHCP Server assigns addresses from 192 168 0 10 to 192 168 0 255 We recommend using 192 168 0 6 as the static IP address for ...

Page 80: ...Figure 17 Example of IP Filtering Page 80 ...

Page 81: ...dress To activate the IP address filter you must also check the Enable box and click Apply You can disable this filter while retaining the addresses you entered for later use Enable Port Filtering The Port Filtering page allows you to configure port filters in order to block Internet traffic to specific ports on all devices on your LAN Similarly you can prevent PCs from sending outgoing TCP UDP tr...

Page 82: ...ample if you would like to block all PCs on the private LAN from accessing HTTP sites or web surfing 1 Set the Start Port to 80 the End Port to 80 2 Set the protocol to TCP 3 Check the Enable box to the right of the entry to store settings 4 Click Apply button to activate the filter rules 82 ...

Page 83: ...page allows you to run a publicly accessible server from your LAN by specifying the mapping of TCP UDP ports to a local PC It allows incoming requests to specific port numbers to reach a web server FTP server mail server etc To access the Port Forwarding page 1 Click the Router menu tab 2 Then click the Advanced Forwarding submenu 3 To add a new rule click on the Create IPv4 Rule button Figure 19 ...

Page 84: ...t to forward and the IP address of the server to which you want to forward that traffic If you enter no External device on the public internet doing so will grant access to those devices only 2 Select the protocol s to be forwarded 3 Enter the Description name 4 Select ON for the Enable box to enable Port Forwarding rule 5 Click the Apply button to activate the forwarding rules 84 ...

Page 85: ...er the Description name here Enable Select ON or OFF to enable Port Forwarding rule Note You may need to assign static IP addresses to devices on your LAN to insure that the port forwarding you have set up will always apply to them Port Triggers The Port Triggers page allows you to configure dynamic triggers to specific devices on the LAN This allows for special applications that require specific ...

Page 86: ...menu and Table 20 describes the items you can select Figure 20 Example of port Triggers Page To activate a port trigger 1 Enter the trigger and target ports range for the Internet traffic to forward to 2 Select the forwarding protocol s 3 Enter a name for your port triggering rule 4 Select ON for the Enable box to enable Port Triggering 5 Click the Apply button to activate the forwarding rules 86 ...

Page 87: ... to enable Port Triggering rule DMZ Host The DMZ De militarized Zone Host page allows you to configure a network device e g a PC to be exposed or visible directly to the Internet This may be used if an application doesn t work with port triggers If you have an application that won t run properly behind the NAT firewall you can configure it for unrestricted two way Internet access by defining it as...

Page 88: ...ou want to configure as a DMZ host 2 Click Apply Note If a specific PC is set as a DMZ Host remember to set this back to 0 when finished with the needed application since this PC will be effectively exposed to the public Internet Note You may need to assign your DMZ host a static IP address on your LAN to insure that it will always be at that address 88 ...

Page 89: ...om anywhere on the Internet Caution Some service providers may consider connection of such a server to be a breach of your service agreement The Cable Modem Router supports a dynamic DNS client compatible with the Dynamic DNS service http www dyndns com You must sign up with this service if you want to use it To access the DDNS page 1 Click Router in the menu tab 2 Then click the Advanced DDNS sub...

Page 90: ...e the service by selecting www DynDNS org from the DDNS Service drop down list and click Apply 5 The DDNS client will notify the DDNS service whenever the WAN IP address changes so that your chosen host name will be resolved properly by inquiring hosts The current status of the service is shown at the bottom of the DDNS web page Table 21 DDNS Menu Option Option Description Select the type of servi...

Page 91: ... e g both the Cable Modem Router and your service provider s CMTS Cable Modem Termination System Your service provider will normally set this up based on their knowledge of their CMTS settings To access the RIP Setup page 1 Click the Router menu tab 2 Then click the Advanced RIP Setup submenu Figure 23 shows an example of the menu and Table 22 describes the items you can select Figure 23 Example o...

Page 92: ...match the CMTS key number value To change the RIP announcement interval enter a number in seconds reporting interval by default 30 seconds To specify a RIP unicast destination IP address enter the IP address and subnet mask Table 22 RIP Setup Menu Option Option Description Check this box to enable RIP RIP Enable Check this box to enable RIP authentication for routing protocols RIP Authentication E...

Page 93: ...outer to operate in different modes that adjust how the device routes IP traffic To access the Options page 1 Click the Router menu tab 2 Then click the Advanced Options submenu Figure 24 shows an example of the menu and Table 23 describes the items you can select 93 ...

Page 94: ...Figure 24 Example of Options Page To enable a feature 1 Click the appropriate check box a check mark will appear 94 ...

Page 95: ...o and from the PCs on the private network behind the Cable Modem Router Multicast Enable Allows all LAN hosts to bypass NAT and the Cable Modem Router s LAN DHCP Server Adding MAC addresses into the table is not required If MAC addresses are added to the table then only those MAC addresses in the list will bypass NAT and the LAN DHCP All other LAN hosts NOT in the list will use the NAT and LAN DHC...

Page 96: ... Basic page allows you to configure the level of protection your firewall offers and also what type of attacks it should detect To access the Basic page 1 Click the Router menu tab 2 Then click the Firewall Basic submenu Figure 25 shows an example of the menu and Table 24 describes the items you can select Figure 25 Example of Basic Page 96 ...

Page 97: ...t more difficult for hackers to attack your PCs and other devices on your network ICMP Blocking Event Log The Event Log page allows you to send firewall event log reporting to a standard SysLog server or via email Individual attack or configuration items can be selected that will be sent to the SysLog server or emailed so that only the items of interest can be monitored Permitted connections block...

Page 98: ...gure the email account you will send from this may be the same account This includes the SMTP outgoing mail server address together with username and password You may need to contact your service provider to find the information 2 Check the Enable box and click the Apply button Figure 26 Example of Event Log Page 98 ...

Page 99: ...he address of your local SysLog server if you have one Contact Email Address Enter the email address where you want to receive the alert email Enter the SMTP Outgoing mail server address of the email account you will send from SMTP Server Name SMTP Username Enter the username of the email account you will send from SMTP Password Enter the password of the email account you will send from Check to e...

Page 100: ...c Setup page HostIP Can be one of the following TCP UDP ICMP IGMP or OTHER In the case of OTHER the protocol type is displayed in parentheses For ICMP packets the ICMP type is displayed in parentheses Protocol The IP address of the originator of the session packet SourceIP The source port at the originator SourcePort The IP address of the recipient of the session packet DestIP The destination port...

Page 101: ...nterface access request An attempt was made to login to the user interface and access was denied because the username and or password was incorrect FAILURE User interface login Invalid username or password An attempt was made to login to the user interface and access was allowed SUCCESS User interface login An HTTP GET or POST request was made by an authenticated user to the user interface ALLOW U...

Page 102: ...nfiguration management has been disabled via the user interface Remote config management disabled The system established the current system time via the DOCSIS cable modem registration process The system time is used by the firewall to timestamp events Time Of Day established The firewall successfully obtained an IP address for the public network WAN interface via DHCP This process takes place aft...

Page 103: ...ess will be defined by the policy that you assigned to that user A user profile may optionally be applied to a specific computer so that no login is required for users of that computer Basic This Basic Setup page allows you to configure rules which block certain Internet content and certain Web sites An override password and access duration timer allows user override of the content filter settings...

Page 104: ...Figure 27 Example of Basic Setup Page 104 ...

Page 105: ...n Lists See the User Setup page for more details Keyword List Type the domain name and add this domain to be blocked item and tied to a particular rule name Blocked Domain feature can be time constrained to certain parts of the day or night via the settings from the Parental Control ToD Filter page Blocked Domain List Type the domain name and add this domain to be exclusively passed item and tied ...

Page 106: ...assword To access the User Setup page 1 Click the Router menu tab 2 Then click the Parental Control User Setup submenu Figure 28 shows an example of the menu and Table 29 describes the items you can select Note Always remember to click on the appropriate Apply Add or Remote button to store and activate the settings Figure 28 Example of User Setup Page 106 ...

Page 107: ...ontrol Basic page Content Rule Click this checkbox to limit the user to visit only the sites specified in the Allowed Domain List see Parental Control Basic page of his her content policy White List Only Select the access time rule for this user The content policy is defined in Parental Control ToD Filter page Time Access Rule Enter the session duration time to limit this user s Internet access ti...

Page 108: ...cess as defined by the User profile above The Mac Addresses of the computers attached to your network can be found in the DHCP Clients table To access the DHCP Clients table click on Router Menu tab then Basic My Network submenu When the above information has been entered click the Apply button to activate these settings Repeat for each user 108 ...

Page 109: ...c Internet traffic for entire days or for specific time periods within each day You can combine these policies in any way you want To access the ToD Filter page 1 Click the Router menu tab 2 Then click the Parental Control ToD Filter submenu Figure 29 shows an example of the menu and Table 30 describes the items you can select Note Always remember to click on the appropriate Apply Add or Remote bu...

Page 110: ...eriods you want to block access Note If you want to allow access for only a part of the day you may need to create and apply two time policies See example below Click enable if you want to block specific ports Ports to Block This is first port you want to block Port Start This is the end of the range of ports you want to block If you only want to block one port enter the port number in both the st...

Page 111: ...raffic If the user s internet access is blocked time filter If a blocked keyword is detected in the URL If a blocked domain is detected in the URL If the online lookup service detects that the URL falls in a category that is blocked To access the Event Log page 1 Click the Router menu tab 2 Then click the Parental Control Event Log submenu Figure 30 shows an example of the menu Figure 30 Example o...

Page 112: ... nodes are carried by open connections or virtual circuits within some larger network e g the Internet as opposed to by physical wires as in a traditional private network A VPN can be used to separate the traffic of different user communities over an underlying network with strong security features To access the Basic page 1 Click the Router menu tab 2 Then click the VPN Basic submenu Figure 31 sh...

Page 113: ...ription Select Enable to enable L2TP Layer 2 Tunneling Protocol server L2TP Server Select Enable to enable PPTP Point to Point Tunneling Protocol server PPTP Server Select Configure to set up L2TP or PPTP Configure IPSec Endpoint Select Enable to enable IPSec endpoint 113 ...

Page 114: ...f key management is to establish and maintain the SA between systems Once the SA is established the transport of data may commence AH Authentication Header Protocol The AH protocol RFC 2402 was designed for integrity authentication sequence integrity replay resistance and non repudiation but not for confidentiality for which the ESP was designed In applications where confidentiality is not require...

Page 115: ...ccess the IPSec page 1 Click the Router menu tab 2 Then click the VPN IPSec submenu Figure 32 shows an example of the menu and Table 32 describes the items you can select Figure 32 Example of IPSec Page 115 ...

Page 116: ...n Name or Email address Identity Type Enter the value corresponding to the selected identity type Identity Record the parameters of the network on which the peer VPN is located Remote Endpoint Settings Define the local address type Select IP Subnet to protect the whole subnet select Single IP address to protect a single PC select IP address range to protect several PCs Address Group Type Enter the...

Page 117: ...ocessing power resulting in increased latency and decreased throughput AES AES Advanced Encryption Standard is a newer method of data encryption that also uses a secret key This implementation of AES applies a 128 bit key to 128 bit blocks of data AES is faster than 3DES Here you have the choice of AES 128 AES 192 and AES 256 Phase 1 Authentication Select the hash algorithm used to authenticate pa...

Page 118: ...t the hash algorithm used to authenticate packet data in the IKE SA SHA1 is generally considered stronger than MD5 but it is also slower Phase 2 Authentication In this field define the length of time before an IPSec SA automatically renegotiates This value may range from 120 to 86400 seconds Phase 2 SA Lifetime Key Management Select to use IKE ISAKMP or manual key configuration in order to set up ...

Page 119: ...ts to pass through VPN tunnels in order to allow local computers to find computers on the remote network and vice versa NetBIOS Broadcast Forwarding Select Enable to force the Cable Modem Router to periodically detect if the remote IPSec Cable Modem Router is available or not Dead Peer Detection If Manual mode is selected in the Key Management field enter a 16 hexadecimal digits manual encryption ...

Page 120: ...tocol both allow PPP frames to be tunneled through the network PPTP is a Microsoft proprietary protocol which is very similar to L2TP To access the L2TP PPTP page 1 Click the Router menu tab 2 Then click the VPN L2TP PPTP submenu Figure 33 shows an example of the menu and Table 33 describes the items you can select Figure 33 Example of L2TP PPTP Page 120 ...

Page 121: ...ple is 255 255 255 0 Select Enable to enable MPPE Microsoft Point to Point Encryption MPPE is used to enhance the confidentiality of PPP encapsulated packets It uses the RSA RC4 encryption algorithm PPP Security MPPE Encryption Enter the user name for the L2TP or PPTP tunneling Username Enter the password for the L2TP or PPTP tunneling Password Re enter to confirm the password Confirm Password Sho...

Page 122: ...ick the VPN Event Log submenu Figure 34 shows an example of the menu and Table 34 describes the items you can select Figure 34 Example of Event Log Page Table 34 Event Log Menu Option Option Description Shows the local time mapping to a certain log event Time Shows detailed information of a VPN event log Description 122 ...

Page 123: ...Log Run Diagnostics Configure Backup and Restore Settings Admin Account This page allows you to configure access privileges To access the VPN Event Log 1 Click the Router menu tab 2 Then click the Management Admin Account submenu Figure 31 shows an example of the menu and Table 35 describes the items you can select 123 ...

Page 124: ... label of the unit Old Password Enter the new security password New Password Re Enter New password Re enter confirm the new security password Note DO NOT restore factory defaults to any changes on this page Remote Management This page allows you to configure remote access to this device via web browser To access the Remote Management page 1 Click the Router menu tab 124 ...

Page 125: ...of the Remote Management page Table 36 Remote Management Menu Option Option Description Select Enable to allow remote access to this device via web browser Remote Management SNMP Event Log The SNMP Event Log page shows the content of SNMP event log To access the SNMP Event Log page 1 Click the Router menu tab 2 Then click the Management Event Log submenu 125 ...

Page 126: ... items you can select Figure 37 Example of Event Log Page Table 37 Event Log Menu Option Option Description Shows the local time mapping to a certain log event Time Shows the priority of the log event issue Priority Description Shows detailed information of a event log 126 ...

Page 127: ...dem Router and devices on the LAN while Traceroute allows you to map the network path from the Cable Modem Router to a public host Selecting Traceroute from the drop down Utility list will present alternate controls for the Traceroute utility To access the Diagnostics page click the Router menu tab and then click the Diagnostics submenu Figure 38 and Figure 39 show the examples of the menu and Tab...

Page 128: ...ge To run either utility 1 Select the utility from the Utility drop down list 2 Make any changes to the default parameters 3 Select Start Test to begin The window will automatically be refreshed as the results are displayed in the Results table 128 ...

Page 129: ... settings to a local PC You can then later restore these settings if you need restore a particular configuration or to recover from changes you may have made that have had an undesirable effect To backup the current configuration Click Backup and follow the prompts To restore a previous configuration Click Browse and use the navigation window to locate the file Usually GatewaySettings bin unless y...

Page 130: ...Example of Backup Settings Page Table 39 Backup Restore Settings Menu Option Option Description Click the Backup button to save your Cable Modem Router s current settings locally on your PC Backup Browse the restore file and Click the Restore button to restore settings previously saved Restore 130 ...

Page 131: ...ge is a read only screen that shows the Cable Modem Router s current system software version cable modem MAC address serial number system up time network access cable modem IP address MDD IP Provisioning mode and IP Provisioning mode override To access the Cable Modem Device Information page 1 Click the Router menu tab 2 Then click the Cable Modem Device Information submenu Figure 41 The Device In...

Page 132: ...ware Version Shows the information on the current system software Shows the Standard Specification Compliant Hardware Version Cable Modem Mac Address Cable Modem Serial Number System Up Time Network Access Cable Modem IP Address MDD IP Provisioning Mode and IP Provisioning Mode Override Information 132 ...

Page 133: ...ation process It also shows your Cable Modem Router s upstream and downstream channel status To access the Cable Modem Connection page 1 Click the Router menu tab 2 Then click the Connection submenu Figure 42 Example of the Connection Page shows an example of the page and Table 40 describes the information on the page 133 ...

Page 134: ...Figure 42 Example of the Connection Page 134 ...

Page 135: ...3 shows an example of the page Figure 43 Example of Restart Restore Factory Page To restore the Cable Modem Router to factory defaults 1 In the Restart Restore Factory submenu click the Restore Factory Defaults button 2 Please wait 2 to 3 minutes then log back in to the Configuration Manager To restore the Cable Modem Router to factory defaults 1 In the Restart Restore Factory submenu click the Re...

Page 136: ...less check that your wireless connection is functioning correctly Check the section below I am having trouble connecting my computer or other device wirelessly to the Cable Modem Router Power off your modem router for at least 10 seconds and then power it back on Restart your computer or other devices connected to the Cable Modem Router This ensures that they receive a correct IP address from the ...

Page 137: ...outer directly to the wall A splitter is a small device that has a single coax cable on one side and 2 coax cables on the other side If this fixes the problem you may need to get a better splitter If the problem persists you may need to ask your cable service provider to check the signal quality on your cable connection Problem I am having trouble connecting my computer or other device wirelessly ...

Page 138: ...ialog box type the following User Name and Password in lower case and then click Login User Name admin Password admin 3 Click Wireless on the menu tab to open the Wireless page 4 On the Radio page Under Select 2 4 or 5 GHz option If you chose to use 2 4 GHz then go from the Control Channel drop down menu select a channel that is 5 channels away from the current channel you are using You may need t...

Page 139: ...SSID or Password Solution The default values are printed on the bottom label of the modem router If you have changed these values connect a computer to any Ethernet port of the modem open the computer s Web browser enter http 192 168 0 1 into the browser s address bar and press ENTER to go to that address When the modem router s user interface comes up enter admin for both the username and passwor...

Page 140: ... options available from Zoom Please go to www zoomtel com techsupport From here you can register your router and or contact our technical support experts and or use our intelligent database SmartFactstm and or get warranty information US 617 753 0963 UK London 44 2033180660 UK Manchester 44 1618840074 ...

Page 141: ... off and on the user is encouraged to try to correct the interference by one of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help The device complies with...

Page 142: ... specific channels and or operational frequency bands are country dependent and are firmware programmed at the factory to match the intended destination The firmware setting is not accessible by the end user Note to CATV System Installer This reminder is provided to call the CATV systems installer s attention to Section 820 93 of the National Electric Code which provide guideline for proper ground...

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