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8  

 

by your provider. If your modem returns 

ERROR

, then the APN is not 

configured.  To set the APN enter the following commands: 

      AT+COPS=2

   modem will return OK 

      AT+CGDCONT=1, “IPV4V6”, “apn name” 

      AT+COPS=0 

modem will return OK. 

Contact your service provider for the correct APN name.  If you can’t get your 
APN name from your service provider you can try the following APN names: 

      AT&T users: m2m.com.attz, or broadband 

      T-Mobile users: m2mglobal, fast.t-mobile.com, or epc.tmobile.com. 

If you are still unable to get online, continue on to step 3. 

Step 3: 

Check the status of your connection. Enter the command 

AT^SMONI 

The response should look something like this: 

^SMONI: LTE (or 3G), 4384, 480, -14.0,-76, 310, 410,1B45, 7E65187, 10, 43, 
NOCONN 

The last parameter indicates the state of the connection.  If it says: 

      CONN - the modem is connected and ready for data. 

      NOCONN - the modem is registered on the network in idle state. Establish   

a connection to begin transferring data. 

      SEARCH – the modem is searching for a connection. This indicates that 

cellular service is not available at your location. You will need to move the 
modem to a new location to establish a connection.  

      LIMSRV – the modem is able to connect to a cellular network but has 

limited service available. This indicates that your registration was denied 
by the network, so go to 

Step 4

 for more information on debugging this 

issue. 

Step 4: 

Confirm that your PDP context is active, and your modem is attached 

and registered to the network. 

Enter the following commands: 

      AT+CGACT=1,1

 the modem should return OK 

      AT+CGATT=1 

the modem should return OK 

Summary of Contents for 4630

Page 1: ...connect to the Internet More information including Windows Drivers and the AT command manual are available on the web at www zoomtel com 4630support Powering Your USB Modem Your modem is designed to use the power supplied by your USB port In some modes your modem may draw up to 800 mA If your USB port is not capable of supplying that much current you may use the supplemental Micro USB port on the ...

Page 2: ...alled a micro SIM card For information on how to order a SIM card from AT T please see the enclosed flyer 1 Remove the screw used to secure the SIM cover and slide the cover off in the direction of the arrows 2 Plug in a micro SIM at the location shown in Figure 1 The micro SIM should be inserted into the slot in the orientation shown in Figure 2 ...

Page 3: ...modem on a Macintosh please skip ahead to Installing your Modem on a Macintosh Computer If you want to install your modem with a Raspberry Pi or Linux computer please skip ahead to Installing your Modem for Raspberry Pi or Linux If you want to set up your modem on a Windows computer continue below If for some reason you need to access your USB modem with a terminal program the backspace key will n...

Page 4: ... Control Panel Network and Sharing Center and click on Setup a New Connection Windows 10 From the Start button select Settings Network and Internet Dial up and then click Setup a New Connection 7 Follow the prompts to set up your new dial up connection When you come to the screen that asks you to enter the phone number user name and password enter 99 as the phone number and leave the user name and...

Page 5: ...lable USB port Raspberry Pi users may need to use a USB extender cable to allow access to the other USB ports 2 From a terminal window on your Raspberry Pi or Linux computer enter sudo su to elevate you to root access 3 Install the ppp package by entering the following command apt get install ppp 4 Next you will need to create two scripts that pppd will use to create the connection You can either ...

Page 6: ...ce connected you can try pinging a known website If it works Congratulations Your installation is complete If your modem is NOT working please see Troubleshooting your Internet Connection below Note If you are already connected to the Internet using the Ethernet port of your Raspberry Pi remove the Ethernet cable to use the USB modem If you are connected to the Internet through Raspberry Pi s WiFi...

Page 7: ...hen the COM port is displayed on this tab Raspberry Pi Linux Users Assuming you have no other modems installed then the modem should be on ttyACM0 To confirm this setting enter dmesg fgrep ACM in your terminal window The modem installs 5 ACM devices Use the first device in the list when configuring Minicom Now that your terminal is configured we will walk through some troubleshooting steps Step 1 ...

Page 8: ...10 1B45 7E65187 10 43 NOCONN The last parameter indicates the state of the connection If it says CONN the modem is connected and ready for data NOCONN the modem is registered on the network in idle state Establish a connection to begin transferring data SEARCH the modem is searching for a connection This indicates that cellular service is not available at your location You will need to move the mo...

Page 9: ...ming on another network but your data plan does not allow roaming To check if you are roaming enter the command AT CREG If the modem returns CREG 1 5 then the modem is roaming on another network 4 Your cellular data account may not have been activated or is currently suspended Your service provider may have sent you a SIM and not activated your account or may have temporarily suspended your accoun...

Page 10: ...s and duties associated with shipping the defective unit to Zoom for repair During the first year Zoom will pay return ground shipping to the customer in the continental U S After the first year you may be required to pay a shipping and handling fee Any applicable customs duties and brokerage charges to import the product are your responsibility Limited Warranty Zoom Telephonics Inc warrants this ...

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