Return of Defective Units
Normally you should contact your retailer to arrange for a credit, repair, or
replacement, depending on the age of the modem and the retailer's policies. Please
contact your local distributor or retailer for factory-authorized repair or replacement of
your in-warranty defective product. If for some reason that doesn't work for you,
contact Zoom Technical Support in the United States by calling:
(617) 753-0965.
Please note that you are responsible for any charges (including brokerage or customs
and duties) associated with shipping the defective unit to Zoom for repair. During the
first year Zoom will pay return ground shipping to the customer in the continental U.S.
After the first year you may be required to pay a shipping and handling fee. Any
applicable customs, duties, and brokerage charges to import the product are your
responsibility.
Limited Warranty
Zoom Telephonics, Inc. warrants this product against defects in material and
workmanship for a warranty period of 1 year. To read the full warranty, please see
Regulatory Notices:
The complete FCC interference statement is available in the full-
length user manual available at
1808-A
27767-AZ
©2018
