ZOMO MC-1000
www.zomo.de
42
TROUBLE SHOOTING
The computer doesn’t identify the MC-1000 unit
We recommend not connecting other USB devices to the computer when mixing/editing with music/
video software. USB is a reliable protocol but multimedia software is CPU intensive to the processor and
USB buss. It is possible to connect multiple USB devices to one USB outlet on the computer via hubs, but
may cause complicated problems to the hardware and software.
1. If the computer doesn’t identify the MC-1000, disconnect as many USB device you can and restart
the computer.
2. Open the Control Panel >> System >> Select the hardware tab and then click on “Device Manager”.
Click the “+” on the left of “Sound, Video, Game Controller”. Disconnect the MC-1000 if there is a
“?” or “!” mark next to “USB audio device” and check that “USB audio device” disappears from the
device manager list. If it disappears, reconnect the MC-1000 to a different USB port and see if the
problem is solved.
3. Check if the VirtualDJ software is set to use the MC-1000 as its controller and also check the
software’s preference, or open the control section and check if the software is identifying the “USB
audio device” and is set to receive MIDI data from the MC-1000.
4. For Mac computers, view [Applications] > [Utilities] > [Audio MIDI setting] > [MIDI device] and find
“MC-1000”. Click on the MC-1000 icon to see property and then check that is displays, Device: MC-
1000, Manufacturer: Zomo - GSM Multimedia GmbH, Model: MC-1000.
5. Check that the MC-1000 is connected to the computer with the included USB cable.
6. If the MC-1000 is connected via USB hub, check if the problem is solved by connecting the MC-1000
directly to the computer.
No audio output when the MC-1000 is connected
The control assign setting for the MC-1000 and software may be incorrect. Check if all audio settings in
your software configuration are correct.
Technical support & Customer service
Please visit the website: www.zomo.de for all technical support and customer service.
