Some problems can be solved with a simple on-site adjustment. Please contact Zomeworks
Corporation at the address and phone number below before returning your product. You must
have an RMA number to return the product for warranty repair. If possible, return only the
parts that are defective or damaged. Reuse your original packing material, if it's available, or
call the factory for further instructions.
IT IS THE OWNER'S RESPONSIBILITY TO CHECK FOR DAMAGED OR MISSING PARTS
IMMEDIATELY UPON RECIEPT OF THE TRACK RACK™ OR FIXED RACK.
Freight claims
are time sensitive and require immediate notice. If the packaging is damaged, write this on
the receipt (freight bill) and have the driver initial this. Use this information to contact your
freight carrier when damage is noticed.
Upon receipt of a defective part(s), freight pre-paid, Zomeworks will determine whether the
defect was caused in manufacturing. If so, the part(s) will be repaired or replaced at no
charge to the customer, and will be returned freight pre-paid. If the damage is not a
manufacturing defect, the factory will contact the customer before any repairs are made.
Original owners should contact their dealer if immediate replacement part(s) are needed.
Individuals contacting Zomeworks Corporation desiring immediate replacement part will be
required to provide Zomeworks Corporation with a valid credit card number to be charged for
the replacement part(s). Zomeworks Corporation will credit the valid card upon receipt of the
warranted returned part(s) from the individual.
This warranty does not cover rusting of the steel due to a corrosive environment (such as salt
air). Standard Track Racks™ and fixed racks are painted mild steel and will require
maintenance. It is the owner's responsibility to maintain the paint on the rack in order to
protect the steel against corrosion. For corrosive environments, Zomeworks Corporation can
manufacture the mounting racks with an epoxy primer.
Limitations on Warranty
The above ten-year and two-year warranties are the only warranties and remedies provided
by Zomeworks to user. Zomeworks disclaims all implied warranties of merchantability and
fitness. In no event shall Zomeworks be liable for consequential or incidental losses or
damages under any theory of liability, except to the extent that this limitation is found to be
unenforceable under applicable state law. Some states do not allow the exclusion or limitation
of incidental or consequential damages, so this exclusion may not apply to you. This warranty
gives you specific legal rights, and you may also have other rights that vary from state to
state.
1011 Sawmill Rd. NW, PO Box 25805, Albuquerque, NM 87125 USA
(505) 242-5354 / (800) 279-6342 / FAX (505) 243-5187
