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7
❼ Troubleshooting
•
Before you contact the retailer, carry out these few simple checks using the following table if
a problem occurs.
•
If the problem is not resolved, contact your retailer.
•
: Actions to be performed by a qualified technician only
7.1 I User alerts
Message
Possible cause
Solution
•
The appliance automatically exits Calibration
mode after two minutes without any action
by the user. This message then appears
briefly on the screen.
•
Information only, no issue.
•
If needed, restart the calibration process from the
beginning, see § “4.4 I Calibrating the sensors (pH or
pH/ORP models)”.
•
The value detected during calibration differs
greatly from the expected value, making
calibration impossible.
•
Visually check the condition of the sensor and rinse
it.
•
Repeat the measurement in a buffer solution, wait
15 seconds, then recalibrate if the measurement is
incorrect.
• Clean the sensor or replace if necessary.
•
The value detected during calibration is
unstable, making calibration impossible.
•
The pH pump fuse is faulty.
•
Check the pH pump to ensure it’s not damaged.
•
Replace the pH pump fuse (inside the chlorinator
power pack).
•
The pH pump has stopped.
•
pH setpoint has not been reached within allocated
time frame.
•
Check pH value and calibrate the pH sensor if
needed.
•
Check pH pump tubing and container to ensure pH
minus can be injected.
•
Adjust the alarm trigger time, see § “4.3.10. “Pump
stop”: pH pump stop over feed alarm (pH - PH/ORP
models)”.
•
Reset the alarm: press
•
Steady red: The temperature setpoint is
lower or higher than the measured value
(not blocking)
•
Flashing: Water conductivity problem: the
appliance is not reaching 100% production
•
Check the alarm triggering range (see § “4.3 I
Settings that can be accessed in Configuration
mode”).
•
Check the electrode wiring: ensure compliance with
the numerical codes and the colours (see § “2.1.3.
Connecting the cell to the control box”)
• Check the water temperature.
•
Check the condition of the cell plates.
•
Measure the salt concentration in the pool water
using a salt tester or a test strip, then add salt to
the pool to keep the level at 4 or 5 g/L. Consult your
retailer if necessary.
•
Steady red: The salt concentration setpoint
is lower or higher than the measured value
(not blocking)
•
Flashing: Water conductivity problem: the
appliance is not reaching 100% production
•
Steady red: The pH setpoint is lower or higher
than the measured value (not blocking)
•
Steady red: The ORP setpoint is lower
or higher than the measured value (not
blocking)
•
Short-circuit in the cell or cell not properly
connected.
•
Worn electrode: the cell is worn out
•
Check the cell connections.
•
Replace the cell if necessary: consult your retailer
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