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4
F. TechNicAL seRVice, ORigiNAL sPARe PARTs
before leaving the factory, each stove has been carefully tested and commissioned.
Any repairs or commissioning that may become necessary during or after installa-
tion must be carried out by heating engineers authorized by Zibro. original factory
spare parts can be obtained only and exclusively from our technical servicing cen-
ters and authorized points of sale.
When contacting your dealer, the technical service centre or the authorized hea-
ting engineer, first make sure to be able to specify the model and serial number at
their first request.
only use by Zibro agreed spare parts. using non Zibro spare parts will lead to nul-
lification of the warranty.
g. TROUbLe shOOTiNg
Problem
Possible cause
Possible solution
problems during start-up
Wood size is too big
use very dry small wood sticks be-
fore larger size wood
Wood is too humid
use seasoned (dry enough) wood
not enough draught in the chim-
ney
turn all settings to maximum ope-
ning and check that the chimney
flue is not obstructed.
check if chimney shut off damper
is fully opened
there is not enough fresh air sup-
plied to the room
immediately provide an aeration
grid, please refer to an authorized,
specialised heating engineer.
too much draught
primary air inlet to minimum
condensation forms
chimney flue section is too large
Reduce the chimney flue section
using thermally insulated pipes
(needs to be done by specialised
heating engineer, such as for
example a chimney sweeper or
chimney installer)
chimney flue is not insulated well
line the chimney flue with insula-
ting material (only by authorized
professional)
combustion is too slow
open air parameters to increase fire
and temperature of outlet fumes
smoke leaks out of the stove
chimney flue is not insulated well
line the chimney flue with insula-
ting material (only by authorized
professional)
unfavourable weather conditions
(too strong wind)
chimney pot is not wind protected,
(re-)place it.
unfavourable weather conditi-
ons, (too little wind, misty/foggy
weather conditions)
this is normal, operating the stove
at these weather conditions should
be avoided.
Wood is too humid
use seasoned, dried wood
charging door seal is damaged or
worn out
have charging door seal replaced
by authorized technician
glass gets too dirty
not enough draught in the chim-
ney
turn all settings to maximum ope-
ning and check that the chimney
flue is not obstructed (needs to be
done by specialised heating engi-
neer, such as for example a chim-
ney sweeper)
Wood is too humid
use seasoned, dried wood
combustion is too slow
open air parameters to increase fire
and temperature of outlet fumes
fuel is of poor quality
use fuel as described in paragraph
d.3
