APPENDIX C. CUSTOMER SUPPORT
This appendix offers technical assistance information for this product, and also the necessary
information should you need to return a Ziatech product.
TECHNICAL/SALES ASSISTANCE
If you have a technical question, please call Ziatech's Customer Support Service at the number
below, or e-mail our technical support team at
. Ziatech also maintains an
FTP site located at
ftp.ziatech.com
.
If you have a sales question, please contact your local Ziatech Sales Representative or the Regional
Sales Office for your area. Address, telephone and FAX numbers, and additional information is
available at Ziatech's website, located at
http://www.ziatech.com
.
Corporate Headquarters
1050 Southwood Drive
San Luis Obispo, CA 93401 USA
Tel (805) 541-0488
FAX (805) 541-5088
REVISION HISTORY
Revision A - 5/97
Revision A is the first production release of the zPM11.
Revision B - 6/97
On Revision B boards, stability and performance under shock and vibration is enhanced by the use of
a deeper Video Output Connector (J3).
RELIABILITY
Ziatech has taken extra care in the product design to ensure reliability. The three major ways in which
reliability is achieved are:
1.
The product is designed in top-down fashion, utilizing the latest in hardware and software
techniques, so unwanted side effects and unclean interactions between parts of the system are
eliminated.
2.
Ziatech tests each board by exercising its functions, burns it in under power, and retests it to
ensure that the infant mortality phase is passed before the product is shipped.
3.
Ziatech maintains a lifetime data base on each board. Any negative trends in reliability are
spotted and Ziatech's suppliers are informed and/or changed.
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