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8

EXTENDED PROGRAMMING OPTIONS

Extended programming options are designed to configure the unit for use in special circumstances where the default settings
are not adequate for proper operation. Use these options only if you are having problems with the basic operation of the
device. They are not intended as additional features. Use 

99**

 to clear any extended options. Remember, that 

99**

 will also

clear all standard options that have been set.

If you receive a pager notification on all but "

Out-of-Area

" calls, you probably have voice mail or paging service options that

are accessed by dialing "

0

" once the paging company answers.  If this is true, then the unit can be set to deliver "

2222

"

instead of "

0000

" for "

Out-of-Area

" calls to eliminate this problem.

1122**

This will instruct the unit to deliver "

2222

" instead of "

0000

" to the pager company for "

Out-of-Area

" calls. Use

this option if a zero is used to access paging company options.

55 Series Options

Use one of the following three "

55

" series options only if: (a) the unit goes off hook properly, and (b) dials the pager

company correctly, and then (c) does not deliver the call information to the pager. Use the "Listen-in Procedure" discussed on
page 9 to determine whether all three of the above are true.

Only one "

55

" series option can be set at a time. If one "

55" 

option is set, and another "

55

" option is dialed, the last option

will erase the first.

One common problem involved with delivering information to a paging service is noisy telephone lines. If the unit is dials the
paging company, but does not deliver any information once the paging company answers, then try using option 

5522**

.

5522**

Allows unit to deliver information to paging company when telephone lines are noisy.

If the unit still does not deliver the call information, try using the one of the two other 

55**

 options.

The unit uses a mathematical algorithm to help it determine the state of the phone call. This is known as "Call Progression." 
In normal situations, the unit knows whether the line is busy, ringing, answered, etc. But, if there is something unusual about
the signals on the line, the paging company, or the connection, the unit may not be able to accurately call progress and
determine the state of the phone call. When this occurs, the unit will not deliver the call information reliably.

Option 

558x**

 eliminates a lot of the call progression that may otherwise confuse the unit when the telephone environment is

substandard. If option 

5522**

 does not cause the unit to properly deliver the call information, try option 

558x**

.

558x**

This options eliminates most of the call progression. It instructs the unit to wait "

x

" times 2 seconds to deliver call

information after detecting answer by paging company.

Example:

5583**

 instructs the unit to wait 6  (2 times x, where x=3) seconds after the paging company answers and then

deliver the call information.

If

(1) the unit goes off hook, and
(2) dials the pager company correctly, but
(3) still will not deliver the call data, and
(4) the other two "

55

" options fail, then try:

559x**

This option eliminates all the call progression. It instructs the unit to deliver call data "

x

" times 2 seconds after pager

number is dialed.

Example:

5594**

 instructs the unit to send the call information 8 (2 times x, where x=4) seconds after the pager number

is dialed.

In different applications, this option can be used to eliminate call progression so that the unit is able to deliver the call
information to a collection device rather than to a paging service.

71**

This option disables remote programming if conflicts arise with remote retrieval of messages from an answering

Summary of Contents for Always n Touch

Page 1: ......

Page 2: ...ys in Touch unit connects to your phone line and monitors all outgoing and incoming calls The phone number dialed on outgoing calls and the phone number of the caller on inbound calls is captured along with the duration of each call Depending on which options you have selected the information for each call can be sent to your pager For outbound calls the unit stores the phone number dialed and dur...

Page 3: ...g with your regular alphanumeric telephone number you must be assigned a numeric pager telephone number If you do not have a standard numeric pager phone number contact your pager service and request one This phone number will be in addition to your regular alphanumeric pager number and should not cost extra If you are using a nationwide satellite paging service be sure to refer to page 6 for more...

Page 4: ... point or any other time you may want to use the 88 option to double check which options are selected on your unit 88 will send the unit s present settings to your pager LIST OF OPTIONS 20 Turn Always in Touch notification on 21 Turn Always in Touch notification off 30 Do not notify pager on calls originating from this location outbound calls 31 Notify pager on all outbound calls made 32 Notify pa...

Page 5: ... hang up 4 In order for Always in Touch to page you the call cannot be answered before the nth ring 5 The 88 option will now display 9n on your pager instead of 90 NOTE To turn ring counter off factory default press 9100 Example If your answering machine answers on the 4th ring You would key in 9104 When the phone is answered before the 4th ring the Always in Touch will not notify 88 sends 2030405...

Page 6: ... Call duration is measured in seconds and can be as long as 9999 seconds long 2 hours 46 minutes 39 seconds Call duration always will be display as least 2 digits on your pager If the duration of the call is more than 99 seconds it will be displayed as a 3 or 4 digit number xxx xxxxxxx nn Phone number of caller call lasted nn seconds xxx xxxx nn 0 Local outbound call phone number dialed call laste...

Page 7: ...for that call only To disable Always in Touch just dial the star key twice anytime after the call is answered NOTE Some answering machines respond to the star key by hanging up on the caller fast forwarding the tape or other unwanted actions You can use instead of or in any combination with to disable the unit from notifying you For example you can use or These two keys are interchangeable only wh...

Page 8: ... but an live phone line has not been connected 2 Continuously when the unit has power and a live phone line is connected 3 When the unit receives a touch tone digit 4 When the unit hears the line ringing 5 Momentarily when the unit detects Caller ID data between the first and second ring The LED on the front of the unit will flash 1 When the unit is waiting before it goes off hook to notify the pa...

Page 9: ...ephone lines are noisy If the unit still does not deliver the call information try using the one of the two other 55 options The unit uses a mathematical algorithm to help it determine the state of the phone call This is known as Call Progression In normal situations the unit knows whether the line is busy ringing answered etc But if there is something unusual about the signals on the line the pag...

Page 10: ...se the simple flow chart on the following page to quickly diagnose problems that you may be experiencing with the basic operation of your unit This section covers standard connections and fundamental operation of the unit If other problems occur answers to more specific problems are listed in the next two sections Below are definitions of terms used in the Troubleshooting sections Light Red LED li...

Page 11: ...rectly but does not deliver the call information before the paging service times out Therefore the pager is not notified You can easily determine whether this is the problem by using 88 and the listen in procedure on page 9 In most cases the cause of this problem is a noisy telephone connection with the paging service Try using the extended option 5522 Setting this option will instruct the unit to...

Page 12: ...to the unit your entry would be similar to 1 800 759 7243 5555 The 1 800 is the Skypage number instructs the unit to pause for 6 seconds 2 seconds per to allow for ringing and answer 5555 represents your pin number tells the unit to actually dial a after the pin number the last is another 2 second pause and instructs the unit to accept this entire string as your pager number A maximum of 29 charac...

Page 13: ...If toll saver is set on answering machine turn off 8 Unit will not notify when connected behind a FAX Modem switch or Barge in protector The unit may not recognized an On Hook condition when connected behind these devices Connect AIT in front of these type of devices Also if possible set switch to answer on 2 rings In many cases the ring counter option page 3 is an alternative solution to configur...

Page 14: ...ke changes in its technical operation and procedures that may affect the operation of this device The telephone company is required to give adequate notice of such changes This product should not be connected to coin operated or party line systems WARRANTY INFORMATION Zeus Phonstuff will repair this product with new or rebuilt parts free of charge when returned postage prepaid to the Zeus Phonstuf...

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