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service and delivering the message.
Depending on what specific problem you are trying to solve, you can either use the listen-in procedure for 

88**

 notification

or the one for an inbound call.

Listen-in procedure for 

88**

 notification.

1.

Pick up the handset and dial 

88**

, then hang up

2.

The light will start flashing. This indicates the unit has information stored and is waiting to dial the pager service.

3.

Wait about 5 seconds for the light on the unit to go off. The unit is now Off-Hook and will dial the pager service.

4.

Pick up the handset and listen. Try to determine whether the unit is delivering information when the
pager service will accept it. When listening, be sure to cover the mouthpiece on your handset so that outside noise will
not affect operation.

Listen-in procedure for an inbound call:

1.

Make a call to the unit

2.

After the call is completed, the light will start flashing. This indicates the unit has information stored, and is waiting to
dial the pager service.

3.

Wait about 15 seconds for the light on the unit to go off. The unit is now Off-Hook and will dial the pager service.

4.

Pick up the handset and listen. Try to determine whether the unit is delivering information when the pager service will
accept it. When listening, be sure to cover the mouthpiece on your handset so that outside noise will not affect operation.

Typical notification problems and solutions:

1)

The one problem that often occurs is the unit dials the pager company correctly, but does not deliver the call information
before the paging service "times out." Therefore, the pager is not notified. You can easily determine whether this is the
problem by using 

88**

 and the "listen-in procedure" on page 9.

In most cases, the cause of this problem is a noisy telephone connection with the paging service. Try using the extended
option "

5522**

".  Setting this option will instruct the unit to ignore the noise on the line and deliver the call information.

For more on this and other extended options see page 8.

Unless any extended options are set, the unit needs at least a 5 second window between the time when the paging service
answers and when it times out. Call your pager number and determine how long it takes before your service times out
when no digits are entered. If your service does not allow at least 5 seconds try using the extended options discussed on
page 8.

2)

Your pager is not notified when the 

88**

 notification option is dialed.

Pager number entered may not be correct.
Re-enter pager number followed by "

**

".

AIT may be behind a fax/modem line sharing device. Try connecting the unit in front of the fax/modem switch.

Unit may not see an "On-hook" condition. Light on unit must be on solid on when all phones are on-hook. If light stays
out and flashes only once every 15 seconds, call Zeus to swap for a "Rear Detect" type unit.

3)

Your pager is notified properly when the 

88**

 notification is dialed. But, on regular calls, the pager is either not notified,

you receive a "tone only" notification, or it displays only a few digits.

When the unit delivers the caller's number and call duration to the pager service, it tries to format this information by

Summary of Contents for Always n Touch

Page 1: ......

Page 2: ...ys in Touch unit connects to your phone line and monitors all outgoing and incoming calls The phone number dialed on outgoing calls and the phone number of the caller on inbound calls is captured along with the duration of each call Depending on which options you have selected the information for each call can be sent to your pager For outbound calls the unit stores the phone number dialed and dur...

Page 3: ...g with your regular alphanumeric telephone number you must be assigned a numeric pager telephone number If you do not have a standard numeric pager phone number contact your pager service and request one This phone number will be in addition to your regular alphanumeric pager number and should not cost extra If you are using a nationwide satellite paging service be sure to refer to page 6 for more...

Page 4: ... point or any other time you may want to use the 88 option to double check which options are selected on your unit 88 will send the unit s present settings to your pager LIST OF OPTIONS 20 Turn Always in Touch notification on 21 Turn Always in Touch notification off 30 Do not notify pager on calls originating from this location outbound calls 31 Notify pager on all outbound calls made 32 Notify pa...

Page 5: ... hang up 4 In order for Always in Touch to page you the call cannot be answered before the nth ring 5 The 88 option will now display 9n on your pager instead of 90 NOTE To turn ring counter off factory default press 9100 Example If your answering machine answers on the 4th ring You would key in 9104 When the phone is answered before the 4th ring the Always in Touch will not notify 88 sends 2030405...

Page 6: ... Call duration is measured in seconds and can be as long as 9999 seconds long 2 hours 46 minutes 39 seconds Call duration always will be display as least 2 digits on your pager If the duration of the call is more than 99 seconds it will be displayed as a 3 or 4 digit number xxx xxxxxxx nn Phone number of caller call lasted nn seconds xxx xxxx nn 0 Local outbound call phone number dialed call laste...

Page 7: ...for that call only To disable Always in Touch just dial the star key twice anytime after the call is answered NOTE Some answering machines respond to the star key by hanging up on the caller fast forwarding the tape or other unwanted actions You can use instead of or in any combination with to disable the unit from notifying you For example you can use or These two keys are interchangeable only wh...

Page 8: ... but an live phone line has not been connected 2 Continuously when the unit has power and a live phone line is connected 3 When the unit receives a touch tone digit 4 When the unit hears the line ringing 5 Momentarily when the unit detects Caller ID data between the first and second ring The LED on the front of the unit will flash 1 When the unit is waiting before it goes off hook to notify the pa...

Page 9: ...ephone lines are noisy If the unit still does not deliver the call information try using the one of the two other 55 options The unit uses a mathematical algorithm to help it determine the state of the phone call This is known as Call Progression In normal situations the unit knows whether the line is busy ringing answered etc But if there is something unusual about the signals on the line the pag...

Page 10: ...se the simple flow chart on the following page to quickly diagnose problems that you may be experiencing with the basic operation of your unit This section covers standard connections and fundamental operation of the unit If other problems occur answers to more specific problems are listed in the next two sections Below are definitions of terms used in the Troubleshooting sections Light Red LED li...

Page 11: ...rectly but does not deliver the call information before the paging service times out Therefore the pager is not notified You can easily determine whether this is the problem by using 88 and the listen in procedure on page 9 In most cases the cause of this problem is a noisy telephone connection with the paging service Try using the extended option 5522 Setting this option will instruct the unit to...

Page 12: ...to the unit your entry would be similar to 1 800 759 7243 5555 The 1 800 is the Skypage number instructs the unit to pause for 6 seconds 2 seconds per to allow for ringing and answer 5555 represents your pin number tells the unit to actually dial a after the pin number the last is another 2 second pause and instructs the unit to accept this entire string as your pager number A maximum of 29 charac...

Page 13: ...If toll saver is set on answering machine turn off 8 Unit will not notify when connected behind a FAX Modem switch or Barge in protector The unit may not recognized an On Hook condition when connected behind these devices Connect AIT in front of these type of devices Also if possible set switch to answer on 2 rings In many cases the ring counter option page 3 is an alternative solution to configur...

Page 14: ...ke changes in its technical operation and procedures that may affect the operation of this device The telephone company is required to give adequate notice of such changes This product should not be connected to coin operated or party line systems WARRANTY INFORMATION Zeus Phonstuff will repair this product with new or rebuilt parts free of charge when returned postage prepaid to the Zeus Phonstuf...

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