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6

PROVISION FOR CAPTURING CALLER ID OUT-OF-AREA NUMBERS

At the time of this printing many long distance calls will not be identified by your local Caller ID service. Instead, they will be
identified only as Out-of Area callers. Always-in-Touch will show them as "

0000

" followed by a dash and the duration of the

call.

If many of your contacts are calling from a long distance area, you may want to use the Caller ID override option 

61**

. The

unit will still collect the Caller ID information. But, if a caller enters in their telephone number, the Caller ID information will
be overridden.   For example: If an Out-of-Area caller keyed in his phone number "

4042637111

", instead of "

0000

"

displaying on your pager, it would display "

404-2637111

".

An example of an answering machine message using option 

61**

 for Caller ID override is on the following page.

"Please leave your name, number, and brief message after the tone. If you are calling long distance please enter your
telephone number using a touch-tone phone. I will be paged and return your call immediately."

RETRIEVING MESSAGES FROM AN ANSWERING MACHINE

There will be times that you will want to retrieve messages from your answering machine. If Always-in-Touch is connected to
that phone line, you may want to disable it during the call. This will prevent the unit from notifying your pager for that call
only. To disable Always-in-Touch just dial the star key twice (

**

) anytime after the call is answered.

NOTE: Some answering machines respond to the star (*) key by hanging up on the caller, fast forwarding the tape, or other

unwanted actions. You can use "

#

" instead of "

*

", or in any combination with "

*

" to disable the unit from notifying

you. For example, you can use "

##

" ,  "

*#

" , or  "

#*

" . These two keys are interchangeable only when you disable

the unit from notifying you and accessing remote programming. For more information on remote programming,
please refer to page 4.

USING ALWAYS-IN-TOUCH WITH A NATIONWIDE PAGING SERVICE

To use your unit with a nationwide satellite paging service first set option 

41**

. This disables the unit from trying to format

the delivered information by using stars (

*

)  between groups of data. Nationwide pager services do not allow you to format

data.

When you enter in your pager number into the unit, you may have to include: the paging service phone number, your pin
number, a terminating "

#

" sign, and even, a menu selection number. Furthermore, an appropriate number of delays may have

to be inserted between these groups of numbers. In this case, when programming
your pager number, you would:

1. Set option 

41**

1. Enter the paging service phone number.
2. If necessary, enter in the appropriate delay using the pound key (

#

). Where each 

#

 represents 2 second delay.

3. Enter your pin number followed by "

*#

". The "

*#

" pair instructs the unit to dial an actual "

#

" sign.

4. Enter another delay (

#

) if necessary.

5. Enter the correct menu selection number.
6. Follow this by "

**

"

Summary of Contents for Always n Touch

Page 1: ......

Page 2: ...ys in Touch unit connects to your phone line and monitors all outgoing and incoming calls The phone number dialed on outgoing calls and the phone number of the caller on inbound calls is captured along with the duration of each call Depending on which options you have selected the information for each call can be sent to your pager For outbound calls the unit stores the phone number dialed and dur...

Page 3: ...g with your regular alphanumeric telephone number you must be assigned a numeric pager telephone number If you do not have a standard numeric pager phone number contact your pager service and request one This phone number will be in addition to your regular alphanumeric pager number and should not cost extra If you are using a nationwide satellite paging service be sure to refer to page 6 for more...

Page 4: ... point or any other time you may want to use the 88 option to double check which options are selected on your unit 88 will send the unit s present settings to your pager LIST OF OPTIONS 20 Turn Always in Touch notification on 21 Turn Always in Touch notification off 30 Do not notify pager on calls originating from this location outbound calls 31 Notify pager on all outbound calls made 32 Notify pa...

Page 5: ... hang up 4 In order for Always in Touch to page you the call cannot be answered before the nth ring 5 The 88 option will now display 9n on your pager instead of 90 NOTE To turn ring counter off factory default press 9100 Example If your answering machine answers on the 4th ring You would key in 9104 When the phone is answered before the 4th ring the Always in Touch will not notify 88 sends 2030405...

Page 6: ... Call duration is measured in seconds and can be as long as 9999 seconds long 2 hours 46 minutes 39 seconds Call duration always will be display as least 2 digits on your pager If the duration of the call is more than 99 seconds it will be displayed as a 3 or 4 digit number xxx xxxxxxx nn Phone number of caller call lasted nn seconds xxx xxxx nn 0 Local outbound call phone number dialed call laste...

Page 7: ...for that call only To disable Always in Touch just dial the star key twice anytime after the call is answered NOTE Some answering machines respond to the star key by hanging up on the caller fast forwarding the tape or other unwanted actions You can use instead of or in any combination with to disable the unit from notifying you For example you can use or These two keys are interchangeable only wh...

Page 8: ... but an live phone line has not been connected 2 Continuously when the unit has power and a live phone line is connected 3 When the unit receives a touch tone digit 4 When the unit hears the line ringing 5 Momentarily when the unit detects Caller ID data between the first and second ring The LED on the front of the unit will flash 1 When the unit is waiting before it goes off hook to notify the pa...

Page 9: ...ephone lines are noisy If the unit still does not deliver the call information try using the one of the two other 55 options The unit uses a mathematical algorithm to help it determine the state of the phone call This is known as Call Progression In normal situations the unit knows whether the line is busy ringing answered etc But if there is something unusual about the signals on the line the pag...

Page 10: ...se the simple flow chart on the following page to quickly diagnose problems that you may be experiencing with the basic operation of your unit This section covers standard connections and fundamental operation of the unit If other problems occur answers to more specific problems are listed in the next two sections Below are definitions of terms used in the Troubleshooting sections Light Red LED li...

Page 11: ...rectly but does not deliver the call information before the paging service times out Therefore the pager is not notified You can easily determine whether this is the problem by using 88 and the listen in procedure on page 9 In most cases the cause of this problem is a noisy telephone connection with the paging service Try using the extended option 5522 Setting this option will instruct the unit to...

Page 12: ...to the unit your entry would be similar to 1 800 759 7243 5555 The 1 800 is the Skypage number instructs the unit to pause for 6 seconds 2 seconds per to allow for ringing and answer 5555 represents your pin number tells the unit to actually dial a after the pin number the last is another 2 second pause and instructs the unit to accept this entire string as your pager number A maximum of 29 charac...

Page 13: ...If toll saver is set on answering machine turn off 8 Unit will not notify when connected behind a FAX Modem switch or Barge in protector The unit may not recognized an On Hook condition when connected behind these devices Connect AIT in front of these type of devices Also if possible set switch to answer on 2 rings In many cases the ring counter option page 3 is an alternative solution to configur...

Page 14: ...ke changes in its technical operation and procedures that may affect the operation of this device The telephone company is required to give adequate notice of such changes This product should not be connected to coin operated or party line systems WARRANTY INFORMATION Zeus Phonstuff will repair this product with new or rebuilt parts free of charge when returned postage prepaid to the Zeus Phonstuf...

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