T
roubleshooting
20
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TROUBLESHOOTING PROCEDURES FOR CACHE
Issue
Cause
What to do
After installation,
the unit doesn’t
work.
1. The power source is not turned ON.
1. Make sure the circuit breaker and the unit’s
power is ON.
2. The power line and the cable locking connector
is not connecting properly.
2. Check the power connection with the unit is
connected properly.
3. The switch board and control board wirings are
disconnected.
3. Make sure the wirings between the switch
board and control board are connected
properly.
4. The switch board or control board is defective.
4. Change the switch board or control board.
Light works, but
blower is not
turning.
1. Wire harness from external or internal blower
might be disconnected.
1. Make sure the wires are connected to the
control board box
2. Blower molex plug pin is not making contact.
2. Disconnect the blower molex plug, check pins
inside plug to see if pin is pushed inside the
plug too far. Reseat pin if needed.
3. The blower is defective, possibly seized.
3. Change the blower.
4. The thermally protected system detects if the
blower is too hot to operate and shuts the blower
down.
4. The blower will function properly after the
thermally protected system cool down.
5. Damaged capacitor.
5. Change the capacitor.
The unit is
vibrating.
1. The blower is not secure in place.
1. Tighten the blower in place.
2. Damaged blower wheel/makes noise.
2. Change the blower.
3. The hood is not secured in place.
3. Check the installation of the hood.
The unit is
whistling.
1. A fi lter is not in the correct position.
1. Adjust the fi lters until the whistling stops.
2. The duct pipe connections are not sealed or
connected properly.
2. Check the duct pipe connections to be sure all
connections are sealed properly.
The blower is
working, but the
lights are not.
1. The light socket plug is disconnected.
1. Connect the light socket plug.
2. Defective halogen bulb.
2. Change the halogen bulb.
3. The light bulb is loose.
3. Tighten the light bulb and make sure it’s
secure.
The hood is
not venting out
properly.
1. The hood might be hanging to high from the
cook top.
1. Adjust the distance between the cook top and
the bottom of the hood within 24” and 32”
range.
2. The wind from the opened windows or opened
doors in the surrounding area are affecting the
ventilation of the hood.
2. Close all the windows and doors to eliminate
the outside wind fl ow.
3. Blocking in the duct opening or ductwork.
3. Remove all the blocking from the duct work or
duct opening.
4. There are too many turns within the ducting.
4. Limit number of turns and/or increase duct
size.
5. Using the wrong size of ducting.
5. Change the ducting to at least 6” or higher
for the internal blower and 8” or higher for the
external blower.
Filter is vibrating.
1. Baffl e fi lter is loose.
1. Remove fi lter and reinstall it or change the
baffl e fi lter
After hood has
been installed
for a period of
time, it stopped
working.
1. Control board needs to be reset.
1. Turn circuit breaker which controls the hood
off for at least 15 minutes. Turn it back on and
this should fi x the problem.
2. Defective control board.
2. Replace control board.
Summary of Contents for CACHE CCA-E30ASX Use
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