![background image](http://html.mh-extra.com/html/zeiss/axiocam-erc-5s/axiocam-erc-5s_user-manual_927507058.webp)
9 Troubleshooting |
9.2 Labscope
58
AxioCam ERc 5s | V 1.0 en
Problem
Cause
Solution
The image has severe noise.
The amplification (gain) is set too high.
Reduce the gain and increase the
exposure time instead.
The image is too dark or too
light.
AET / AGC (automatic exposure time /
automatic gain control) has not been
activated
Activate AET / AGC and select
Continuous
mode or manually adjust
the exposure time so that the setting is
correct for the current light situation.
Monitor connected via
HDMI / DVI does not display
an image.
The camera is not delivering a signal,
or signal is not compatible with the
monitor.
Monitor switches to stand-by mode:
Ensure that the camera has been
switched on for at least 30 seconds
and the LED lights up green. Check the
plug connections on the camera and
monitor. Monitor displays an error
message that after switch-over to
1080p resolution the signal is outside
the monitor specifications. The monitor
may not support a 1080p30 signal.
Hold down the
C AWB
buttons on the camera body for two
seconds to return the camera to
720p60 resolution. If the remote
control is available, press the
Input
button to switch between 1080p30
and 720p60.
The camera forgets the
settings (e.g. manual white
balance, resolution) if the
power supply is disrupted.
Settings were not stored.
If settings have been made for regular
use, they must be saved before
disconnecting the power, see chapter
Setup User Menu [
Camera otherwise behaves
abnormally.
The camera may have been brought
into a non-intended state.
Restore all default camera settings via
the OSD menu or by pressing the
C AWB
buttons on the
camera for two seconds. The camera
will then restart and should be in a
normal state.
9.2 Labscope
Problem-solving notes for the use of the camera in conjunction with the network /
WLAN and Labscope app are to be found separately at the Zeiss website
Summary of Contents for AxioCam ERc 5s
Page 1: ...User Guide AxioCam ERc 5s Rev 2 Microscope Camera ...
Page 3: ...Content ...
Page 4: ...Content 4 AxioCam ERc 5s V 1 0 en ...
Page 7: ...1 About this guide ...
Page 8: ...1 About this guide 8 AxioCam ERc 5s V 1 0 en ...
Page 12: ...1 About this guide 1 3 Text formats and conventions 12 AxioCam ERc 5s V 1 0 en ...
Page 13: ...2 Safety ...
Page 14: ...2 Safety 14 AxioCam ERc 5s V 1 0 en ...
Page 18: ...2 Safety 2 4 Intended Use 18 AxioCam ERc 5s V 1 0 en ...
Page 19: ...3 Shipment ...
Page 20: ...3 Shipment 20 AxioCam ERc 5s V 1 0 en ...
Page 22: ...3 Shipment 22 AxioCam ERc 5s V 1 0 en ...
Page 23: ...4 Technical data ...
Page 24: ...4 Technical data 24 AxioCam ERc 5s V 1 0 en ...
Page 27: ...5 Connecting the camera ...
Page 28: ...5 Connecting the camera 28 AxioCam ERc 5s V 1 0 en ...
Page 35: ...6 Remote Control and OSD menu ...
Page 36: ...6 Remote Control and OSD menu 36 AxioCam ERc 5s V 1 0 en ...
Page 44: ...6 Remote Control and OSD menu 6 2 On Screen Display Menu 44 AxioCam ERc 5s V 1 0 en ...
Page 45: ...7 Installing software and drivers ...
Page 46: ...7 Installing software and drivers 46 AxioCam ERc 5s V 1 0 en ...
Page 48: ...7 Installing software and drivers 7 2 Installing Labscope App 48 AxioCam ERc 5s V 1 0 en ...
Page 49: ...8 Acquiring images ...
Page 50: ...8 Acquiring images 50 AxioCam ERc 5s V 1 0 en ...
Page 54: ...8 Acquiring images 8 4 Image acquisition with Labscope 54 AxioCam ERc 5s V 1 0 en ...
Page 55: ...9 Troubleshooting ...
Page 56: ...9 Troubleshooting 56 AxioCam ERc 5s V 1 0 en ...
Page 60: ...9 Troubleshooting 9 4 Other 60 AxioCam ERc 5s V 1 0 en ...
Page 61: ...10 Maintenance ...