9 Troubleshooting |
9.1 Camera
AxioCam ERc 5s | V 1.0 en
57
9 Troubleshooting
9.1 Camera
Problem
Cause
Solution
LED does not light.
The camera does not draw power via
the USB cable.
Connect the camera to a running PC
(using both Y-cable plugs) or with a
plugged-in power supply.
USB cable is not connected to a
certified PSU.
Requirements: 5 V DC with at least
950 mA at output.
USB cable is not suitable.
Use the originally supplied USB cable.
LED flashes red.
The camera indicates an error.
SD card is full:
Insert a new card or delete images
from the current card.
SD card is write-protected:
Push the locking slide on the card to
"unlocked".
SD card is defective or not formatted:
Format SD card; replace SD card if
error message does not disappear.
Buttons do not react, LED
flashes red when a button is
pressed.
The buttons are temporarily locked, as
the camera is being accessed
exclusively from the PC or network.
Control the camera via PC software or
Zeiss app, or close the PC software or
Zeiss app.
Firmware update not
functioning.
For an update an SD card must be
inserted and the firmware update must
be saved to a specified subfolder on
the SD card.
Insert a formatted, unsecured SD card
with at least 10 MB free memory
space. Be sure to carefully follow the
instructions enclosed with the
firmware update.
Newly captured images are
not visible in Microsoft
Windows Explorer on the
memory card.
Microsoft Windows Explorer has not
updated the contents of the card.
Remove the memory card from the
camera, wait for three seconds and re-
insert it. Microsoft Windows Explorer
will read in the contents of the card
again.
The camera "forgets" the
date / time.
The buffer battery is empty.
Contact service to replace the buffer
battery. Replacement requires special
tools and can thus not be carried out
by the customer.
Summary of Contents for AxioCam ERc 5s
Page 1: ...User Guide AxioCam ERc 5s Rev 2 Microscope Camera ...
Page 3: ...Content ...
Page 4: ...Content 4 AxioCam ERc 5s V 1 0 en ...
Page 7: ...1 About this guide ...
Page 8: ...1 About this guide 8 AxioCam ERc 5s V 1 0 en ...
Page 12: ...1 About this guide 1 3 Text formats and conventions 12 AxioCam ERc 5s V 1 0 en ...
Page 13: ...2 Safety ...
Page 14: ...2 Safety 14 AxioCam ERc 5s V 1 0 en ...
Page 18: ...2 Safety 2 4 Intended Use 18 AxioCam ERc 5s V 1 0 en ...
Page 19: ...3 Shipment ...
Page 20: ...3 Shipment 20 AxioCam ERc 5s V 1 0 en ...
Page 22: ...3 Shipment 22 AxioCam ERc 5s V 1 0 en ...
Page 23: ...4 Technical data ...
Page 24: ...4 Technical data 24 AxioCam ERc 5s V 1 0 en ...
Page 27: ...5 Connecting the camera ...
Page 28: ...5 Connecting the camera 28 AxioCam ERc 5s V 1 0 en ...
Page 35: ...6 Remote Control and OSD menu ...
Page 36: ...6 Remote Control and OSD menu 36 AxioCam ERc 5s V 1 0 en ...
Page 44: ...6 Remote Control and OSD menu 6 2 On Screen Display Menu 44 AxioCam ERc 5s V 1 0 en ...
Page 45: ...7 Installing software and drivers ...
Page 46: ...7 Installing software and drivers 46 AxioCam ERc 5s V 1 0 en ...
Page 48: ...7 Installing software and drivers 7 2 Installing Labscope App 48 AxioCam ERc 5s V 1 0 en ...
Page 49: ...8 Acquiring images ...
Page 50: ...8 Acquiring images 50 AxioCam ERc 5s V 1 0 en ...
Page 54: ...8 Acquiring images 8 4 Image acquisition with Labscope 54 AxioCam ERc 5s V 1 0 en ...
Page 55: ...9 Troubleshooting ...
Page 56: ...9 Troubleshooting 56 AxioCam ERc 5s V 1 0 en ...
Page 60: ...9 Troubleshooting 9 4 Other 60 AxioCam ERc 5s V 1 0 en ...
Page 61: ...10 Maintenance ...