zebris Medical GmbH
Canid Gait Technical Specifications and User Manual
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7.3
Troubleshooting
In the case of faults, please check the following points first:
Are the Candi Gait sensor and treadmill connected correctly to the mains?
(Green Power LED on the interface box and power switch on the treadmill lights
up.)
Is the USB connection between the interface box and the measuring PC correct?
(Green USB LED lights up when the USB is connected to the PC
and the device driver is correctly installed.)
Are all the other components of the measuring system (infrared synchronization
with zebris DAB Bluetooth, video camera) connected correctly?
NOTE
For additional information on error messages and their troubleshoot-
ing, please refer to the user manual for the Animal Analysis Suite soft-
ware.
Check list for noting down error messages
NOTE
In order to provide best possible support in the event of system mal-
functions our service personnel will need the following information:
Device type + serial no. of the Canid Gait sensor and treadmill
The serial no. can be found on the type plates on the frame of the treadmill
or on the back of the interface box.
Version of the Animal Analysis Suite Software
Operating system version of your measuring PC
e.g. Windows 10 Professional
(can be found under Start
Settings
System
Info)
Further components connected to the measuring system
e.g. with video camera
List of all the USB devices connected to the measuring PC
e.g. mouse, printer, other measuring systems, etc.
Screenshot of the error message or exact wording
e.g. "COM error 80070003"
User's procedure leading to the error message
e.g. measurement "Type A" started, then clicked on button "B", then movement "C" carried out,
switch-over to function "D", when switching back the described error message occurred.