OUTLINE FOR PRODUCT REFERANCE MANUAL
Z-3070 CCD BARCODE SCANNER
RMA Policy
1. The Return Merchandise Authorization (RMA) is for any ZEBEX
INDUSTRIES INC. product that is returned for repair or for
replacement within the warranty period. ZEBEX INDUSTRIES INC.
must give an RMA number to the customer before the customer is
authorized to return any defective product to ZEBEX INDUSTRIES
INC.
2. It is necessary to have a RMA number for any items returning to
ZEBEX INDUSTRIES INC.. In order to obtain a RMA number from the
Customer Service Department, it must have following information
ready:
Customer name
Contact person
Apply date,
Telephone number
Fax number
Email address
Sales Rep.
Shipping address
Product model
Serial number
Quantity
Defect description for each item (very important!!!)
Without above information, ZEBEX INDUSTRIES INC. has right not
to issue a RMA number to the customer. In order to get a RMA
number, you can:
i. Call + 886 - 2 - 2218 - 2018 during business hour.
ii. Fax the RMA Request Form to + 886 - 2 - 2218 - 8670
iii. E-mail to Sales Rep. of Zebex.
Local:
Jeffrey Wu - E-mail: [email protected]
Angela Chu – E-mail: [email protected]
Overseas:
Jenny Hsu (Ext: 2107) - E-mail: [email protected]
Florence Wu (Ext: 2113) - E-mail: [email protected]
ZEBEX INDUSTRIES INC.
All Rights Reserved.
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