21
Something Not Working
In the event of operating problems, you are advised to read the following chart carefully before calling the service
centre.
The following alarm codes may be displayed:
-
E00: problem with the water supply
-
E10: problem with water draining
-
E20: door open
Once the problem has been eliminated, press the START/PAUSE button to restart the programme.
Symptom
The machine does not start
Possible causes
■
The door has not been closed. (E20)
■
The plug is not properly inserted in the power socket.
■
There is no current at the socket
■
The main fuse has blown.
■
The START/PAUSE button has not been pressed.
■
The DELAY START option has been selected.
The machine does not fill
■
Ensure the water tap is open. (E00)
■
The filter in the inlet hose is blocked. (E00)
■
The inlet hose may be squashed or kinked. (E00)
■
The door has not been closed. (E20)
The machine fills then empties
immediately
■
The end of the drain hose is too low.
■
The end of the drain hose is submerged in water.
■
There is no vent in the end of the drain hose.
The machine does not empty and/or
does not spin
■
The drain hose may be squashed or kinked.(E10)
■
The RINSE HOLD option has been selected.
■
The drain filter may be blocked.(E10)
■
The drain hose extension is not correct. Follow the instructions for
connecting to the waste.
■
The drainage system pipes are blocked.
There is water on the floor
■
Too much detergent or unsuitable detergent has been used (creates too
much foam).
■
Check whether there are any leaks from one of the inlet hose fittings. It
is not always easy to see this as the water runs down the hose; check to
see if it is damp.
■
The drain hose may be damaged or not securely positioned.
■
The detergent dispenser drawer or recess is clogged.
■
The drainage system pipes are blocked.
Unsatisfactory washing results
■
Too little detergent or unsuitable detergent has been used. An
insufficient amount of detergent leaves the laundry looking grey and
causes lime scale to form.
■
Stubborn stains have not been treated prior to washing
■
The correct temperature to suit the wash programme has not been
selected.
■
Too much laundry has been placed in the drum.
The machine vibrates when spinning
■
The internal packing has not been removed.
■
The machine is in contact with the wall or furniture.
■
The machine is not level.
■
The washing load is badly distributed in the drum.
■
Maybe there is very little laundry in the drum.
