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When calling for repairs during the period of guarantee ofthe
appliance, the original invoice or receipt must be shown or sent
together with the appliance to be repaired.
General conditions of guarantee
1
The manufacturer guarantees the appliance indicated on the
relative invoice for a period of one year from the date of
purchase. In case of a fault during this period if caused bya
defect in materials and/or construction, the client is entitled to
repair free of charge.
1a Concerning vacuum cleaners for domestic use, the total
periodof guarantee is two years. Accessories are subject to
a direct usage, consequently these articles are excluded
from the guarantee.
2
The manufacturer guarantees technical assistance and
repairsfor one year. Spare parts fitted during repair are also
covered by a one year guarantee from the date of repair. In
case of fault during this period, as a direct result of the repair
work carried out or caused by the new parts fitted on such
occasion, the client is entitled to repair free of charge. The
execution of repairs does not prolong the total period of
guarantee covering the appliance.
3
Technical Assistance at domicile will be provided only for
large apparatus which are difficult to transport such as: washing
machines, spin-driers, dishwashers,refrigerators, freezers
(vertical or horizontal), ovens, cookers and built-in appliances.
3a The above-mentioned conditions are also valid for
refrigerators for caravens on condition that they are situated
within the national boundaries and are accessible by roads
open to traffic. Furthermore, at the time of the intervention the
appliance and its owner, or the person so authorized, must
be present at the place agreed upon for the intervention.
4
If, in the opinion of the manufacturer, the appliance as
described in point 3 must be transported to a Technical
Assistance laboratory, the transportation will be carried out
as established by the manufacturer, at his expense and
under his responsibility.
5
All appliances not mentioned under points 3 and 3a,
includingappliances having the same functional characteristics
but whose transport is easy, must be sent to the Technical
Assistance or taken to them. Throughout the period of
guarantee the cost of return transportation will be taken care
by the manufacturer.
6
If during the period of guarantee a disfunction occurs due to
a defect which cannot be repaired, the appliance will be
replaced free of charge.
Extension of the guarantee
7
For motorcompressors of refrigerators/ freezers (excluding
the starting device and thermal interrupter) a decreasing
guarantee of 20% per year for a period of five years from the
date of purchase of the appliance indicated on the relative
invoice with repairs free of charge throughout the entire
period under guarantee. On completion of the total period of
guarantee the cost of travel, workmanship and eventual
spare parts will be at the expense of the client.
Exclusion from guarantee
8
The free execution of work for the repair and/ or substitution
as set out above will not apply if:
-
The purchase invoice or receipt indicating the date of purchase
and the identification of the appliance cannot be presented or
was not sent with the appliance to be repaired;
-
The appliance is used for purposes other than those of the
domestic nature for which it was made;
-
The appliance was not installed, handled or used in conformity
with the indications in the instruction manual or in the modalities
for use;
-
The appliance has been repaired or modified incorrectly by
unqualified personnel.
8a If the appliance has been built-in, underinserted, suspendedor
installed in such a way that the time required to move it and
put it back in position exceeds thirty minutes in total, the extra
expenditures occurred will be billed to the owner of the
appliance.
8b ln case of deterioration due to an irregular installation carried
out in agreement with the owner of the appliance, the
manufacturer and the technical assistance decline all
responsibility.
8c Damage such as scratches, knocks or breakage of movable
or dismountable units which were not notified to the
manufacturer at the time of delivery are not covered by the
guarantee.
Important notice
This appliance has been made to be safe. Inadequate repairs
can nonetheless compromise this safety. To avoid such problems
and to prevent any eventual damage we advise you to have
repairs carried out exclusively by qualified personnel.We advise
you to have repairs or maintenance carried out by the retailer or
the Elgroep Service and to request only original spare parts.
GUARANTEE - SPARE PARTS (only for BENELUX)
Belgium
Electric Household Appliances
Bergensesteenweg 719
B - 1520 Halle (Lembeek)
Repairing to customer's house:
Tel.: 02-3630444
Fax.: 02-3630400
Spare parts:
Tel.: 02-3630555
Fax.: 02-3630500
Telex: 22915 eluxbe
