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TROUBLEShOOTING
Doc# 27-0044UM Rev B Issued 7/13/2012
6.0 TROUBLESHOOTING THE ZX3 STATION
Troubleshooting Topics
This section will provide information and assistance with the following topics:
•
Troubleshooting Topics for the ZX3 Station
•
Frequently Asked Questions about the ZX3n Station
In the event that the ZX3 Server experiences technical problems please refer to the following troubleshooting topics for potential resolution. For
our trained Z Microsystems Customer Service and Support Technicians to better serve you during this recovery stage, we recommend that you
take a moment to observe and make a preliminary diagnosis so that we may expedite this process.
If the following problems occur on your ZX3 Server , follow the steps provided below.
No Power to the System
1. Check that the power cable is properly connected to the power supply.
2. Check that the system is receiving power. For example, take note of illuminated LED’s, hear the hum of fans or other moving internal components.
3. Check that power to the power supply is engaged.
4. Check that the power source (e.g. socket, extension cord, or other source) is live and receiving power itself.
5. If none of the above resolve the problem, contact Z Microsystems’ Customer Service Department.
System Beeps
Note the number of beeps and/or its sequence. The motherboard’s user manual should contain a reference list for beep patterns and respective indica-
tions. If no motherboard documentation is available, a user manual can often be found at the manufacturer’s website. Contact Z Microsystems’
Customer Service Department for further assistance.
Audible Alarm:
An audible alarm may be sounded, indicating a failed power supply. In the event a power supply fails, replace per procedure on page 12.
drivers
For help with driver updates and other software please refer to the manufacturer’s CD or website. Additional information can be found on our
website www.zmicro.com from the Resources > Downloads navigation filter. www.zmicro.com/downloads/drivers.html.
Contact Us:
If these procedures do not provide solutions to the problems you are experiencing, please contact Z Microsystems Customer Service
Department at
(858) 831-7040
Monday through Friday during the hours of 8:00AM - 5:00PM Pacific Standard Time. You can also email us at
.
