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CUSTOMER SUPPORT
Doc# 27-0041UM Rev B Issued 7/13/2012
7.1 Replacing Parts for the ZX2 Station
If the Z Microsystems Technical Support engineer determines that the product needs to be replaced, a Customer Service Representative will issue a
Return Material Authorization (RMA) number.
An RMA number is required to return a product to Z Microsystems, regardless of the reason for the return.
The Z Microsystems Customer Service Department/RMA Request Form will ask the customer to provide the following information:
•
model number of the defective product
•
serial number of the defective product
•
firmware revision (as detailed in the “Information” section of the Main Menu
•
problem with the defective product
•
return “ship to” address
•
the name and address of the company department to which we will send the invoice (if product is out of warranty or is different from the “ship to”
address.
•
phone number and e-mail address of contact
•
purchase order number (PO #)
you will be given an RMA number and will be asked to send the product to:
Z Microsystems
ATTN.: (RMA#) It is very important to reference the RMA#
9820 Summers Ridge Road
San Diego, CA 92121
Product disclaimer
Z Microsystems warrants that every product is free from defects in materials, workmanship, and conforms to Z Microsystems’ stringent
specifications.
Z Microsystems calculates the expiration of the warranty period from the date the product is shipped. This means that the ship date on
y our invoice is your product ship date unless Z Microsystems informs you otherwise. During the warranty period, Z Microsystems will
provide warranty service under the type of warranty purchased for the product.
Replacement parts will assume the remaining warranty of the parts they replace. If a product does not function as warranted during the
warranty period, Z Microsystems will repair or replace the part (with a product that is at minimum, functionally equivalent) without charge.
If the product is transferred to another user, the warranty service is available to that user for the remainder of the warranty period.
Z Microsystems’ warranties are voided if the covered product is damaged due to an accident or abuse. The warranty is voided if the
product is shipped with insufficient package protection.
Under no circumstances is Z Microsystems liable for any of the following:
1. Third-party claims against you for losses or damages.
2. Loss of, or damage to, your records or data.
3. economic consequential damages (including lost profits or savings) or incidental damages, even if Z
Microsystems is informed of the possibility.
Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion
may not apply to you. This warranty gives you specfic legal rights and you may also have other rights that vary from jurisdiction to
jurisdiction.
Warranty does not take effect until full payment is received by Z Microsystems.
