20
Problem
Reason
Investigation/Solution
HEr High Temperature
Error on Controller
Display
OPERATING WITH GRILL
LID OPEN FOR TOO LONG
resulting in FIRE POT TOO
FULL OF PELLETS
If the grill is operated with the lid open for an extended period of
time the set temperature will not be reached and too many pellets
may be delivered into the Fire-pot.
Once the lid is shut the temperature can shoot up to very high
levels (too many pellets burning) causing a high temperature error.
• Switch the grill OFF and turn the Controller Dial to Shut Down
Cycle.
• Immediately turn the power switch back ON, open the lid and set
to SMOKE.
• Wait until the “roaring” sound is heard, close the lid and set to the
desired temperature.
• Avoid opening the lid for longer than required to manage your
cooking.
Temperature spike
above Smoke
temperature setting
when first turning on
LID CLOSED TOO SOON
AFTER STARTUP. INITIAL
PELLETS RELEASE LOTS
OF HEAT, OVERSHOOTING
LOW TEMPERATURE
SETTING.
• After turning to Smoke for startup, don’t shut the lid until lots of
smoke is released, which should be about 5-7min.
• Shutting the lid too early results in the large dump of pellets for
ignition releasing lots of heat which easily overshoots the low
temperature settings.
• Leave the lid open for up to 10min (especially in hot weather)
during startup if temperature overshoots after closing the lid.
• Note that leaving the lid open for too long will also cause issues
as the the controller will continue to dump more and more pellets
to try and achieve the target temperature.
Excess or discoloured
smoke
or
Grill not able to reach
desired temperature
MOIST PELLETS
• Empty the Hopper of wood pellets.
• Run the Grill on HIGH to push out remaining pellets in the Augur
tube.
• Turn the Dial to Shut Down Cycle.
• Once cooled down, vacuum out the Hopper and Fire-pot.
• Pour in dry pellets (only as many as required for cooking) and
then follow the Initial Startup Instructions.
Noisey Auger
LONG PELLETS
• Occasional clunking and squeaking sounds are normal and are
due to the Auger breaking through longer pellets.
Lots of smoke
appearing from the
Pellets in Hopper.
Tiny amounts of
smoke may appear in
windy conditions
which is normal.
WOOD DUST in AUGER
TUBE and HOPPER
or
HIGH TEMP OPERATION
WITH LID OFTEN OPEN
or
HIGH TEMP OPERATION
IN WINDY CONDITIONS
or
DIRECTLY TURNED FROM
HIGH TO SHUT DOWN
CYCLE (should normally
turn from High to Smoke
for 10min then Shut Down
Cycle)
DO NOT pour any water into the Hopper
Steps to Take
• Open the grill and hopper lids.
• If OFF or still running, turn the controller dial to SMOKE setting.
• If after another 10min there is no more smoke coming from the
hopper turn the grill to shut down cycle, or back to the desired
temperature to continue cooking.
• If the smoke does not stop appearing from the hopper after 10
minutes, remove all the pellets from the hopper right down to the
auger (use vacuum if necessary) and run the controller on High
until ALL pellets have cleared from the auger tube.
• Turn the unit to Shut Down Cycle.
Clean the Grill
• Once the unit has fully shut down and is cool, vacuum out all
pellets, dust and ash in the Hopper, Fire-pot, Pellet Feed Tube and
Grill Drum.
Future Prevention
• Avoid pouring the wood dust from the bottom of bags of pellets
into the Hopper.
• Every 15-20kg of pellet usage, let the grill fully run out of pellets,
so the pellet feed tube is empty. Then “Clean the Grill” as
outlined above.
• After each use, vacuum out the Fire-pot and Grill drum area of
ash.
• Make sure the chimney cap is not screwed down too much. There
should be roughly a 1cm gap (enough to fit you finger) between
the top of the chimney and the cap. Also check to ensure the
underside of the chimney cap is clean.
