09915
ZPrinter
650
Troubleshooting
Guide
experiencing
(example:
repeated
1006
Head
Too
Hot
errors
with
a
head
will
lead
to
40800
Head
Check
Failed
or
other
errors)
.
With
the
same
points
in
mind,
a
clear
head
with
over
1000ml
on
it
or
a
color
head
with
over
500ml
of
binder
through
it
may
start
to
experience
1006
Head
Too
Hot
errors
which
are
normal.
If
you
haven’t
found
the
problem
you
were
looking
for
by
now
you
are
actually
just
getting
ready
to
start
the
troubleshooting
process.
Change
one
part
at
a
time.
We
are
trying
to
find
the
root
cause
of
an
issue
not
only
to
help
this
customer
but
to
make
our
equipment
better.
If
that
part
does
not
fix
the
problem
then
it
needs
to
be
removed
and
placed
back
into
your
spares
kit
or
sent
back
to
Z
Corp.
Getting
Help
from
ZCentral
101:
Having
the
below
information
ready
for
the
ZCentral
team
WILL
make
your
initial
information
inquiry
more
fruitful
and
help
you
to
get
your
customer
up
and
running
in
the
least
amount
of
time.
1.
Serial
Number
2.
Customer
Name
3.
Log
File
(Service
Menu>
View
Printer
Log:
Save
As)
4.
.INI
File
(Service
Menu>
Edit
.INI
File:
Save
As)
5.
.CSV
File
(Z450
and
Z650:
Service
Menu>
Receive
File:
Type
spread.csv)
6.
Head
Report
Information
7.
Binder/Powder
Type
8.
Binder/Powder
Expiration
9.
EXACT
Error
Code/
Description
of
Problem
a.
Understand
and
be
descriptive
of
the
problem
at
hand.
(Remember
example:
Printer
Won’t
Boot=
Not
very
descriptive.
Printer
Won’t
Boot=
I
turn
the
printer
on
and
do
not
get
any
lights
or
readout
on
the
monitor
plugged
into
the
machine)
b.
What’s
changed?
If
you
have
recently
replaced
an
EBox,
Fast
Axis
or
any
other
part
and
are
now
having
a
different
problem
or
even
the
same
problem
then
it’s
best
for
you
and
for
the
ZCentral
service
staff
to
have
and
know
this
information.
Failure
to
follow
the
above
steps
and
provide
the
above
information
can
result
in
your
questions
not
being
answered
to
you
or
your
customers’
satisfaction
and
definitely
lead
to
a
more
drawn
out
service
call.
4