09915
ZPrinter
650
Troubleshooting
Guide
40800: Head x check failed
The printer cannot perform a continuity check on the indicated print head.
Monitor Read-Out or
Secondary
Symptom
Cause / Problem
Solution
Reference
Documents
40800: Head x check failed
Print head not seated
properly / contacts dirty
Clean print head contacts
and Pogo Pins; Reinsert
print heads
09577 ZPrinter650 User
Manual
40800: Head x check failed
Bad/Old HP11 Print Head
ReplaceHP11 Print Head
09577 ZPrinter650 User
Manual
After performing the above step try performing a service print head and alignment. If the machine performs both tasks
the problem should be solved.
40800: Head x check failed
Bad Carriage Cable
Replace 50080 Pogo Flex
Cable
85026 ZPrinter 650
Carriage Cable Removal
and Replacement
After performing the above step try performing a service print head and alignment. If the machine performs both tasks
the problem should be solved.
40800: Head x check failed
Bad Pogo PCB
Replace 50019 Pogo PCB
85022 ZPrinter 650 Pogo
PCB Removal and
Replacement
After performing the above step try performing a service print head and alignment. If the machine performs both tasks
the problem should be solved.
40800: Head x check failed
PC104+ Failed
Replace 50016 PC104+
PCB
85070 ZPrinter 650 E-Box
Field Repair Procedure
Please follow the above listed suggestions and remember that a bad print head can cause the same error so it is always
beneficial to use new print heads while troubleshooting. If the problem remains after trying the above contact the ZCorp
service Dept.
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