20
Sakura Multifunction Rice Cooker by Yum Asia
11. TROUBLESHOOTING GUIDE
PROBLEM
POSSIBLE CAUSE
COOKING RICE
Rice cooks too hard or too
soft
Make sure the appliance is on a flat surface, if it is
on an uneven surface, the water level becomes
inconsistent and it will affect the cooking of the
rice.
The texture of rice varies depending on how it’s
been processed (see section 5.3 for more
information)
Using the ‘PRESET’ function can result in a softer
rice texture if the rice has soaked in the water for a
length of time.
Using the ‘FAST COOK’ setting may result in harder
rice
Did you loosen the rice after cooking? If not, do this
to allow excess water to evaporate
Rice is scorched/burnt
Make sure nothing is stuck to the heating element
or bottom of the inner bowl
Rice may not have been washed enough, leaving
too much starch on the rice
Boils over while cooking
Check the ‘MENU’ setting you have selected and
the water level you have filled to
Make sure the steam vent cap is on the appliance
Unable to start cooking or
buttons won’t respond
Make sure the power cord is pushed as far into the
appliance as possible
For the ‘START’, ‘KEEP WARM’ and ‘CANCEL’ buttons
you need to
press and hold for 2 seconds
A noise is heard during
cooking or keep warm
A clicking noise is just the microprocessor (MICOM)
adjusting the cooking temperature of the
appliance, it is nothing to worry about
A ‘sparking’ noise may occur if the inner bowl has
any kind of moisture on the bottom of it as the
heating element warms. Make sure the inner bowl
is completely dry.
Steam comes out from
between the outer lid and
main body
Check the outer lid is fitting properly and has not
deformed.
Is the outer lid gasket dirty? If so, clean the outer
lid gasket
CAKE BAKING
Cake is not cooked or
doesn’t rise
The cooking time may have been too short
Beat any egg whites until foamy, otherwise there
may not be sufficient rise to the cake
Measure the ingredients accurately – inaccuracy in
measuring can cause insufficient baking/rising
Over-mixing the batter when adding the flour may
cause insufficient baking or rising
Adding too many additional ingredients can cause
the cake to bake unevenly – follow the amount
listed in recipes
Bake the cake immediately after preparing the
batter - allowing the batter to sit for an extended
period of time may deflate the batter and cause the
cake to collapse
Cake rises too much
Do not add too much baking powder or baking soda
as it may cause the cake to rise too high
Cake is difficult to release
Make sure you grease the inner bowl well
Leave the cake to cool completely
