www.yorkfitness.com
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If you have a problem with your exercise equipment, before you do anything else please check that all the cables have
been connected correctly. Loose cables are very common and many problems can be solved by making sure the cables are
properly connected.
The following table details the most common problems and how to fix them. If you still have a problem after going through the
troubleshooting guide please call your local YORK distributor for advice.
PROBLEM
CAUSE
CORRECTION
NO DISPLAY
No power
Make sure power cord is plugged in properly
System halted
Unplug and re-plug the power cord to reset
the system
NO SPEED DISPLAY
Wires are damaged or not connected properly Verify all wires are connected properly
Speed sensor is too far from magnet
Contact your local YORK distributor
PARTIAL DISPLAY
The PA board is not connected properly
Unplug and re-plug the power cord
Verify all wires are connected properly
Disconnect and re-connect all cables
Contact your local YORK distributor
NO PULSE SIGNAL
Wires are damaged or not connected properly Verify all wires are connected properly
Too much hand movement
Grip firmly
Palms too wet
Dry palms
Hand Pulse Sensor is being gripped too tightly Grip using moderate pressure
User is wearing rings
Remove all rings
ERROR CODE: E-1
Hands are not hold on handgrips tightly during BODY FAT test.
ERROR CODE: E-2
Check if cables are well connected or damaged.
ERROR CODE: E-4
Check the user’s age, height, weight figure setting when the test result is out of the range of
FAT% 5~50 and BMI 5~50%.
FOR YOUR OWN SAFETY, DO NOT OPEN PROTECTIVE CASING. IF ERROR PERSIST, PLEASE CONTACT YOUR LOCAL YORK
DISTRIBUTOR FOR ADVICE. KEEP THE EQUIPMENT OUT OF USE UNTIL IT IS REPAIRED.
If you are having problems with your heart rate reading, please note that some fibres used in clothes eg) polyester, create
static electricity that may prevent a reliable heart rate reading. Mobile phones, TV’s, microwaves and other electrical
appliances that generate an electromagnetic field may also interfere with heart rate measurement.
Troubleshooting
