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IM 12A01A02-01E
8th Edition : Oct. 01, 2015-00
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Warranty and service
Yokogawa products and parts are guaranteed free from defects in workmanship and material
under normal use and service for a period of (typically) 12 months from the date of shipment from
the manufacturer.
Individual sales organisations can deviate from the typical warranty period, and the conditions of
sale relating to the original purchase order should be consulted. Damage caused by wear and
tear, inadequate maintenance, corrosion, or by the effects of chemical processes are excluded
from this warranty coverage.
In the event of warranty claim, the defective goods should be sent (freight paid) to the service
department of the relevant sales organisation for repair or replacement (at Yokogawa discretion).
The following information must be included in the letter accompanying the returned goods:
• Part number, model code and serial number
• Original purchase order and date
• Length of time in service and a description of the process
• Description of the fault, and the circumstances of failure
• Process/environmental conditions that may be related to the failure of the device.
• A statement whether warranty or nonwarranty service is requested
• Complete shipping and billing instructions for return of material, plus the name and phone
number of a contact person who can be reached for further information.
Returned goods that have been in contact with process fluids must be decontaminated/
disinfected before shipment. Goods should carry a certificate to this effect, for the health and
safety of our employees.
Material safety data sheets should also be included for all components of the processes to which
the equipment has been exposed.
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Authorised Representative in EEA
The Authorised Representative for this product in EEA is Yokogawa Europe B.V. (Euroweg 2,
3825 HD Amersfoort, The Netherlands).
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Copyright and Trademark Notices
The copyrights of online manual contained in the CD-ROM are reserved.
The online manual is protected by the PDF security from modification, however, it can be output
via a printer. Printing out the online manual is only allowed for the purpose of using the product.
When using the printed information of the online manual, check if the version is the most recent
one by referring to the CD-ROM’s version.
No part of the online manual may be transferred, sold, distributed (including delivery via a
commercial PC network or the like), or registered or recorded on video tapes.
FLEXA
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FLXA and SENCOM are registered trademarks of Yokogawa Electric Corporation.
Adobe, Acrobat and Acrobat Reader are either registered trademarks or trademarks of Adobe
Systems Incorporated in the United States and/or other countries.
All other company and product names mentioned in this user’s manual are trademarks or
registered trademarks of their respective companies.
We do not use TM or ® mark to indicate those trademarks or registered trademarks in this user’s
manual.
