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YMGI, A COMFORT MAKER, A JOY COMPANION, A SATISFACTION GUARANTOR...
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YMGI, A COMFORT MAKER, A JOY COMPANION, A SATISFACTION GUARANTOR...
LIMITED PRODUCT WARRANTY POLICIES
YMGI Group (YMGI) products are designed and manufactured free from defects in workmanship and
materials for normal use and maintenance. YMGI products are designed and manufactured to the qualities
to keep installer(s) and user(s) from any trouble and to bring total comfort to unit(s) owner(s) and end user(s).
LIMITED PRODUCT WARRANTY
-STANDARD POLICIES
YMGI warrants its products
against any unexpected issues occurred to product itself, though designed and
manufactured and expected to work much longer than the warranted period,
as follows:
1. Five-year compressor and sealed system
2. One-year other parts
3. Ground shipping only
Above warranties valid only if all the following are satisfied:
1. The unit was fully installed by currently licensed HVAC technician(s), from beginning to completion.
2. The unit is installed per NEC codes and local codes.
3. The unit is installed following installation instructions coming with YMGI products, and/or provided by YMGI Group.
4. The unit is fully checked and tested by installer(s) to make sure installed unit functions as designed.
5. Correct operation of the unit is explained clearly to the owner(s) by installer(s).
6. All fields are filled or checked, signed and dated by both installer(s) and owner(s) on the
LIMITED PRODUCT WARRANTY
REGISTRATION CARD.
7.
Warranty Registration Card
must be mailed,
along with an Original Copy of Full System Installation Service Charge Invoice
from the Currently Validly Licensed HVAC Technician Company,
within 7 calendar days after the original installation is finished or
your NEW home (unit is not checked or used yet) is closed, whichever comes later, by the owner(s) to Warranty Department, YMGI
Group, POB 1559, O'Fallon, MO 63366, USA.
LIMITED PRODUCT WARRANTY REGISTRATION CARD
LIMITED PRODUCT WARRANTY
REGISTRATION CARD
Product-Indoor Unit Model No.:
Product-Indoor Unit Serial No:
Installed for Owner Name:
Purchased from Distributor Name:
Indoor Unit
Attached-Yes/No, An Original Copy of Installation Invoice from HVAC Contractor Company:
Installation Company Name:
Currently Licensed HVAC Technician License No.:
Street name and number, City, State, Zip code, Phone No. Fax No.
Full Name of Installer Technician:
YMGI Packing List No:
HVAC Technician Checklist (Must be Checked Fully, Right after Installation Completion):
Print Name of Licensed HVAC Installer:
Signature of Licensed HVAC Installer:
Date:
Print Name of Unit Owner/User:
Signature of Unit Owner/User:
Date:
Outdoor Unit Model No.:
Outdoor Unit Serial No.:
Date (mm/dd/yyyy):
Purchasing Order No:
Outdoor Unit
Packaged Unit (Please Check Whatever Applicable)
Office Ph.:
Cell Ph.:
Street name and number, City, State, Zip code, Phone No. Fax No.
Street name and number, City, State, Zip code, Phone No. Fax No.
To Validate the Factory Warranty, Customer Needs to Mail the Fully Filled and Signed Warranty Registration Card, along with an Original
Copy of Full System Installation Service Charge Invoice from the Currently Validly Licensed HVAC Technician Company, to Warranty Dept.,
YMGI Group, POB 1559, O'Fallon, MO 63366 within 7 Calendar Days after Original Installation.
• Are you a licensed contractor/technician? % of the installation was conducted by your company
• Did you read through the manual(s) prior to installation?
• Is unit unpacked and checked by the installer for obvious damage?
• Supply power V/Ph/Hz measured at circuit breaker to the outdoor unit: or Indoor unit:
• Incoming power V/Ph/Hz measured at terminal blocks of outdoor unit: or Indoor unit:
• Wire gauge and qty. between circuit breaker/disconnect switch to outdoor unit:
• Wire gauge and qty. between outdoor unit and indoor unit:
• What are installed before HVAC Licensed Technician took over?
• Is field wiring checked following national and local codes?
• Selected the correct electrical components (HVAC circuit breaker or fuse or disconnect switch for the power to the outdoor
unit, connecting wires between circuit breaker/disconnect switch and outdoor unit, wires between outdoor and indoor units)?
• Is indoor coil and/or outdoor coil sealing checked and passed prior to installation?
• Is refrigerant piping length within stated ranges and free from kinks or too much bending?
• Indoor unit away from ceiling and outdoor unit away from the wall, bushes and other obstacles enough and safe clear
distance, required in the manuals?
• Do air intake and discharge grills have enough open area free from any blocking?
• Indoor unit is installed on secured bracket, outdoor unit is placed on level platform, pad, or bracket securely?
• Taped the inter-connecting pipe ends before running through structures, keep from getting dust or other dirties into the pipes
to damage the refrigeration system and void your factory warranty and cost you much more money?
• Is condensate drain pan or pipe checked all right free of any leakage?
• Vacuumed the connecting pipes for leakage check, before back-seating the stopping valves at outdoor condensing unit?
• Refrigerant suction pressure PSI: discharge pressure PSI: Outdoor Ambient Temperature F:
• Are both indoor fan wheels and outdoor unit fan blades checked for smooth rotation free of abnormal noise?
• Is outdoor unit compressor observed being started, running and stopped in right ways?
• Are all system/unit functions tested and checked to be surely all right, before you fill this card?
• Is system/unit tested to run for at least 30 minutes?
• Did you explain or teach owner(s) or end user(s) clearly the right operation or normal maintenance of the system/unit?
• Does your company provide and will follow installation/service warranty policy?
A full copy of
Warranty Registration
Card and
Original Copy of Full System Installation Service Charge Invoice
must be kept by owner(s) safely along with other documents that come with the product.
No warranty may be valid if any one of above 7 conditions is not fulfilled. Warranty begins on the date of the
original installation or the date of NEW home (unit is not checked or used yet) is closed, whichever comes later.
As its only responsibility, and your only remedy, YMGI will furnish replacement part only (no labor), without charge for the
PART(S) and Ground Shipping ONLY, to replace any part found to be defective due to manufacturer’s workmanship or
materials under normal use and maintenance. Any part replaced pursuant to this warranty is warranted only for the
unexpired portion of the warranty term applying to the original part.
This warranty does not apply to nor cover any other cost associated with the service, repair or operation of the product or
the like.
Defective product(s) or part(s) must be identified by your installer, along with
YMGI Group-approved Service Center(s)
or Technical
Support., whichever is available in the area where unit is installed. Final decision is made by YMGI Group.
An
“YMGI Group Customer Service/Technical Support Form Daily Log Sheet”
must be filed properly for effective
communication and/or file management purpose.
Warranty policy herein DOESN'T cover:
1. Any damage or repairs to properties and injuries to person(s) as an incident or consequence of faulty or improper transportation,
installation, operation, maintenance, or service that ISN'T physically performed by YMGI Group.
2. Any damage caused by frozen or broken water pipes in the event of equipment failure, any damage or injury as a result of floods, fires,
winds, lightning, accidents, corrosive atmosphere or other conditions beyond the control of YMGI Group.
3. Any damage resulted from use of components or accessories not specified, supplied or designated by YMGI Group.
4. Any damage because of failure to start due to interruption and/or inadequate electrical service.
5. Any products sold or installed outside the United States or Canada.
6. Any labor charge from your technician company during any stage of the installation or service, for any reasons.
Any damage due to service performed by third parties, it is the product receivers(s) or owner(s)'s responsibility
to claim such damage resulted from these activities to the responsible party:
1. Transportation, installation and operation.
2. Normal maintenance and service as described in the installation and operating manual, such as cleaning of the coils, filter, cleaning
and/or replacement and lubrication.
YMGI keeps on product improvement and such improvement is purposed to further benefit installers, owners, users and
others. Such improvement or changes, even without notice, including but not limited to specifications, functions,
appearance, sizes, packages or others, of the products are YMGI's sole right(s). These improvement or changes will not
invalidate the limited warranty stated herein.
For further information about this warranty, contact Warranty Department, YMGI Group either by
faxing to
(866) 377-3355
or by mailing to
Warranty Department, YMGI Group, POB 1559, O'Fallon, MO 63366, USA
