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WARRANTY AND TECH. SUPPORT
YMGI, A COMFORT MAKER, A JOY COMPANION, A SATISFACTION GUARANTOR...
SERVICE/MAINTENANCE LOG
Put down whatever questions you have or problems you have seen as a unit history:
No.
Date
Service/Maintenance Conducted
Person/Phone
USER NOTES
Put down whatever questions you have or problems you have seen as a unit history:
No.
Date
Questions or Problems
Remarks
USER NOTES AND SERVICE LOG
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YMGI, A COMFORT MAKER, A JOY COMPANION, A SATISFACTION GUARANTOR...
YMGI warrants to the purchaser/owner(s) that YMGI products be free from defects in material and
workmanship under the normal use and maintenance, with the standard Limited Product Warranty
Policies that comes with the unit or sales package.
YMGI IS NOT RESPONSIBLE FOR
CONTACT FOR FIELD SERVICE OR REPAIR
The following people, in a prioritized sequence, will take care of your request or issue:
1) The original installer; otherwise,
2) Your current service contractor; otherwise,
3) Authorized contractor in YMGI list that is close to you; otherwise,
4) Authorized Distributor in YMGI Distributor list; otherwise,
5) Contractor/Distributor you prefer who is close to you.
CONTACT FOR GENERAL TECHNICAL QUESTIONS OR SUPPORT, IN A SEQUENCE:
1) The original installer; otherwise,
2) The current service contractor; otherwise,
3) The distributor; where the unit is purchased from otherwise,
4) YMGI Technical Support:
Tel: (866) 833-3138*703 Email: [email protected]
* Regular equipment maintenance or field service or field inspection.
* Damage or repairs required as a consequence Customer do-it-yoursely(DIY) installation and/or any other faulty
installation or improper application.
* Failure to start due to voltage conditions, blown fuses, open circuit breakers, or other damages due to the
inadequacy or interruption of electrical service.
* Damage or repairs needed as a consequence of any misapplication, abuse, improper servicing, unauthorized
alteration, or improper operation.
* Damage as a result of floods, winds, fires, lightening, accidents, corrosive atmosphere, or other conditions
beyond the control of YMGI.
* Parts not supplied or designated by YMGI.
* Products installed outside USA or Canada.
* Any damages to person or property of whatever kind, direct or indirect, special or consequential, whether
resulting from use or loss of use of the product.
The original licensed installer or current service contractor should be contacted first of all, since they installed
the unit and/or know more details than anybody else.
They will check the unit and find out the problems with the professional knowledge about HVAC and electric
product installation by using special tools or instrument.
They can contact YMGI technical support for technical help during unit installation or inspection.
Product model and serial numbers needed, which can be found on unit nameplate sticker, so that our
technician can quickly identify the unit, parts and wiring diagrams, among our many products and models.
* Any problems due to improper cooling and heating load calcuation of the room/building the air conditioner/heat
pump system is to be installed. Equipment users can get the calculation schedule from your room/building
architect or your installation or related service HVAC contractor, who should have knowledge and tools to do
these calculation correctly.
* Any problems due to improper sizing and selecting air conditioner/heat pump system. These equipment sizing
and selection work should be conducted by either your room/building architect or your installation or related
service HVAC contractor, who should have knowledge and tools to do these calculation correctly, and get your
approval, before your purchasing these air conditioner or heat pump equipment.
* Any problems due to improper installing of the air conditioner/heat pump system. Installation should be
conducted by currently licensed HVAC technician, following manufacturer installation instructions, all governing
safety codes, with care and professionalism.
* Any problems due to improper operation of the air conditioner/heat pump system. Users shall keep the manual
and look up in the manuals for the correct understanding how the unit will work and how to operate the unit
correctly.
* Any problems due to improper maintenance of the air conditioner/heat pump system. Like a car, regular
maintenance or yearly checking is necessary for the unit to work properly for you, before the season comes. For
example, air filter shall be checked for cleaness from time to time. Remote control batteries shall be checked for
enough power, before judging the unit is not working...
