Yes Falcon-II, Operation Manual

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SERVICE POLICY
CRITICAL ENVIRONMENT TECHNOLOGIES CANADA INC. (CETCI) MAINTAINS
AN INSTRUMENT SERVICE FACILITY AT THE FACTORY. SOME CETCI
DISTRIBUTORS / AGENTS MAY ALSO HAVE REPAIR FACILITIES, HOWEVER,
CETCI ASSUMES NO LIABILITY FOR SERVICE PERFORMED BY ANYONE
OTHER THAN CETCI PERSONNEL. REPAIRS ARE WARRANTED FOR 90 DAYS
AFTER DATE OF SHIPMENT. SHOULD YOUR INSTRUMENT REQUIRE NON-
WARRANTY REPAIR, YOU MAY CONTACT THE DISTRIBUTOR FROM WHOM IT
WAS PURCHASED OR YOU MAY CONTACT CETCI DIRECTLY.
IF CETCI IS TO DO THE REPAIR WORK, YOU MAY SEND THE INSTRUMENT,
PREPAID, TO CRITICAL ENVIRONMENT TECHNOLOGIES CANADA INC. , #145,
7391 VANTAGE WAY, DELTA, B.C. V4G 1M3, ATTENTION: SERVICE
DEPARTMENT. ALWAYS INCLUDE YOUR RMA #, ADDRESS, TELEPHONE
NUMBER, CONTACT NAME, SHIPPING / BILLING INFORMATION AND A
DESCRIPTION OF THE DEFECT AS YOU PERCIEVE IT. YOU WILL BE
CONTACTED WITH A COST ESTIMATE FOR EXPECTED REPAIRS, PRIOR TO
THE PERFORMANCE OF ANY SERVICE WORK. FOR LIABILITY REASONS,
CETCI HAS A POLICY OF PERFORMING ALL NEEDED REPAIRS TO RESTORE
THE INSTRUMENT TO FULL OPERATING CONDITION.
PRIOR TO SHIPPING EQUIPMENT TO CETCI, CONTACT OUR OFFICE FOR AN
RMA # (RETURNED MERCHANDISE AUTHORIZATION). ALL RETURNED
GOODS MUST BE ACCOMPANIED WITH AN RMA NUMBER.
PACK THE EQUIPMENT WELL (IN IT’S ORIGINAL PACKING IF POSSIBLE), AS
WE CANNOT BE HELD RESPONSIBLE FOR ANY DAMAGE INCURRED DURING
SHIPPING TO OUR FACILITY.
NOTICES
COPYRIGHTS: THIS MANUAL IS SUBJECT TO COPYRIGHT PROTECTION; ALL
RIGHTS ARE RESERVED. UNDER INTERNATIONAL AND DOMESTIC
COPYRIGHT LAWS, THIS MANUAL MAY NOT BE COPIED OR TRANSLATED, IN
WHOLE OR IN PART, IN ANY MANNER OR FORMAT, WITHOUT THE
WRITTEN PERMISSION OF CRITICAL ENVIRONMENT TECHNOLOGIES
CANADA INC.
ALL SOFTWARE WHICH CETCI UTILIZES AND/OR DISTRIBUTES, HOLDS A
PROPRIETARY INTEREST AND IS ALSO SUBJECT TO COPYRIGHT
PROTECTION AND ALL RIGHTS ARE RESERVED. NO PARTY MAY USE OR
COPY SUCH SOFTWARE IN ANY MANNER OR FORMAT, EXCEPT TO THE
EXTENT THAT CETCI GRANTS THEM A LICENSE TO DO SO. IF THIS
SOFTWARE IS BEING LOADED ONTO MORE THAN ONE COMPUTER, EXTRA
SOFTWARE LICENSES MUST BE PURCHASED.