MyPBX U100/U200 Administrator Guide
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6.4.3
Queues
Call Queues give users (e.g. call centers) an efficient means to have their calls
answered in the order they were received to deliver top tier customer service.
Figure 6-42
Call queues allow calls to be sequenced to one or more agents.
Note
:
1.
Dial “Queue ‘*’” to log in or “Queue ‘**’” to log out the
queue. For example, if the queue number is “680”, then agent can dial “680*”
to log in or “680**” to log out.
2.
Follow me feature in extension page will not take effect when it’s ringing as
an agent of queue.
Summary of Contents for MyPBX U100
Page 1: ...MyPBX U100 U200 Administrator Guide Version 15 19 0 23 Yeastar Information Technology Co Ltd...
Page 12: ...MyPBX U100 U200 Administrator Guide 12 195 Figure 3 4 Figure 3 5...
Page 92: ...MyPBX U100 U200 Administrator Guide 92 195 Figure 6 43 Queue Name A name for the Queue...
Page 144: ...MyPBX U100 U200 Administrator Guide 144 195 Figure 10 5...
Page 154: ...MyPBX U100 U200 Administrator Guide 154 195 FigureE 2 Step3 Finish...
Page 160: ...MyPBX U100 U200 Administrator Guide 160 195 Figure G 3 APPENDIX H How to Use BLF Key to...
Page 177: ...MyPBX U100 U200 Administrator Guide 177 195 Figure I 27 APPENDIX J How to Set Up Auto...
Page 180: ...MyPBX U100 U200 Administrator Guide 180 195 Figure J 5...
