FAQs about connecting via wi-fi
My wireless network doesn’t appear
when scanning
This might be because the SSID on your router has
been disabled, which means you need to manually
add the wireless network and will need the SSID to
do this. Also make sure the wi-fi mode is activated
as covered above (on page 7) – then:
1) Go to
Menu > Basic > Wi-Fi.
2) Highlight
Known Network(s) and select Add.
3) Enter the SSID of the router.
4)
None is the default for the Security Mode field.
a. If you select
WEP or WPA/WPA2-PSK from
the
Security Mode field, enter the SSID and
desired password.
b. If you select
802.1x EAP from the Security
Mode field, select the desired EAP method and
enter the desired values in the corresponding
fields.
5) Select
Save.
How do I see, if I’m connected and the
wi-fi signal strength information?
1) Go to
Menu > Basic > Wi-Fi> Wi-Fi Status.
What wi-fi signal strength do I need?
In order to maintain connection to the network and
experience good quality of service for your voice
service, the stronger the wi-fi signal strength the
better. It is recommended that signal strength 3
and 4 show that the wi-fi network is reliable and
therefore should support a quality voice service.
Wi-fi signal strength 4: excellent
Wi-fi signal strength 3: good
Wi-fi signal strength 2: weak
Wi-fi signal strength 1: poor
Should consistent voice quality issues be
experience, it’s recommended that the phone is
connected to the router/hub using an Ethernet
cable, to understand if this is a wi-fi network issue.
Will the phone remember the wi-fi
details?
Yes, once you have connected successfully those
wireless network details be saved in
Known
Networks. Up to five wi-fi networks can be saved
and the phone will automatically connect to the one
at the top of the list.
If you already have five saved and need to add
another, then just delete one of the existing
networks before adding a new one – select
Option
then
Delete or Delete All option in the Known
Networks menu.
I want to connect using a direct cable
now, what do I need to do?
Firstly you need to deactivate the wi-fi mode, then
you will be able to plug in your Ethernet cable and
connect directly to your hub as described on page 7.
To deactivate wi-fi mode just:
1) Go to
Menu > Basic > Wi-Fi.
2) Select
Off from the wi-fi field.
3) Select
Save.
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