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User Guide SIP-T38G IP Phone

Connect the Network and Power:

You have two options for power and network connections. Your system administrator will
advise you which one to use.



AC power



Power over Ethernet (PoE)

AC Power

To connect the AC power:

Connect the DC plug on the power adapter to the DC5V port on the phone and
connect the other end of the power adapter into an electrical power outlet.

Connect the supplied Ethernet cable between the Internet port on the phone and
the Internet port in your network or switch/hub device port.

Power over Ethernet

Using a regular Ethernet cable, the SIP-T38G IP phone can be powered from a PoE (IEEE
802.3af) compliant switch or hub.

Summary of Contents for SIP-T38G

Page 1: ......

Page 2: ...TO CHANGE WITHOUT NOTICE ALL STATEMENTS INFORMATION AND RECOMMENDATIONS IN THIS GUIDE ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED USERS MUST TAKE FUL...

Page 3: ...which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures 1 Reorient or relocate the receiving ante...

Page 4: ......

Page 5: ...ections in this guide before you set up and use the SIP T38G IP phone If this is your first time using the SIP T38G IP phone we recommend that you first refer to the Quick Installation Guide and Quick...

Page 6: ...e vi Call Waiting on page 79 Major updates have occurred to the following sections since the previous version Basic Network Settings on page 16 Call History Management on page 43 DSS Keys on page 47 T...

Page 7: ...nstructions 5 User Interfaces 6 Phone User Interface 6 Web User Interface 6 Documentations 9 Getting Started 11 Packing List 11 Phone Installation 13 Phone Initialization 15 Phone Status 16 Basic Netw...

Page 8: ...7 DSS Keys 47 Account Management 56 Dial Plan 58 Emergency Number 61 Live Dialpad 62 Hotline 62 Basic Call Features 65 Placing Calls 65 Answering Calls 67 Ending Calls 68 Redialing Numbers 69 Auto Ans...

Page 9: ...01 Outgoing Intercom Calls 101 Incoming Intercom Calls 102 Automatic Call Distribution ACD 103 Messages 105 Short Message Service SMS 105 Voice Mail 107 Message Waiting Indicator MWI 109 Troubleshooti...

Page 10: ...User Guide SIP T38G IP Phone x...

Page 11: ...ardware Component Instructions Icon Instructions LED Instructions User Interfaces Documentations If you require additional information or assistance with your new phone contact your system administrat...

Page 12: ...is enabled MESSAGE Key Indicates and accesses voice messages HEADSET Key Toggles and indicates the headset mode HOLD Key Places a call on hold or resumes a held call TRAN Key Transfers a call to anoth...

Page 13: ...ered successfully Registered fail Registering Hands free speakerphone mode Handset mode Headset mode Multi lingual lowercase letters input mode Multi lingual uppercase letters input mode Alphanumeric...

Page 14: ...n Keypad Lock Missed Calls Received Calls Dialed Calls Missed Calls Recording box is full A call cannot be recorded Recording starts successfully Recording cannot be started Recording cannot be stoppe...

Page 15: ...sy Off The monitored user does not exist Line key LED configured as shared line key LED Status Description Solid green All the shared line parties are idle Slow flashing green The shared line is seize...

Page 16: ...sks and basic configuration changes directly on the phone In addition you can use the web user interface to access all configuration settings In many instances it is possible to use both the phone use...

Page 17: ...ne Accounts Basic Call Features Auto Answer Auto Redial Call Completion Call Forward Call Waiting Call Park Call Pickup Call Return Call Waiting Conference Anonymous Call Anonymous Call Rejection DND...

Page 18: ...st Shared Line Intercom Call Recording Hot Desking ACD Messages SIP Account User Options Register Status Activation Label Display Name Register Name User Name Password SIP Server Server Option Registr...

Page 19: ...f the phone In the package PDF English Quick Reference Guide Basic call features and phone customizations In the package PDF English User Guide Phone Web user interface settings Basic call features an...

Page 20: ...User Guide SIP T38G IP Phone 10...

Page 21: ...hone The topics include Packing List Phone Installation Phone Initialization Phone Status Basic Network Settings Registration Idle Screen If you require additional information or assistance with your...

Page 22: ...8G IP Phone 12 Power Adapter Handset Handset Cord Ethernet Cable Quick Installation Guide Quick Reference Guide CD ROM Check the list before installation If you find anything missing contact your syst...

Page 23: ...how to install the phone with the components in the packing list Attach the Stand Connect the Handset and optional Headset Connect the Network and Power 1 Attach the Stand 2 Connect the Handset and op...

Page 24: ...C power 1 Connect the DC plug on the power adapter to the DC5V port on the phone and connect the other end of the power adapter into an electrical power outlet 2 Connect the supplied Ethernet cable be...

Page 25: ...DHCP Dynamic Host Configuration Protocol By default the phone attempts to contact a DHCP server in your network in order to obtain its valid network settings e g IP address subnet mask default gateway...

Page 26: ...1 Press or press Menu Status 2 Press or to scroll through the list and view the specific information To view the phone status via web user interface 1 Open the web browser of your computer 2 Enter the...

Page 27: ...nterface 1 Press Menu Setting Advanced Settings password admin Network WAN Port PPPoE IP Client 2 Enter the username and password in the corresponding fields 3 Press the Save soft key to accept the ch...

Page 28: ...e feature status For more information you can refer to Icon Instructions on page 3 3 This area shows the six line key labels You can also custom the line key as other function For more information you...

Page 29: ...ne The topics include General Settings Audio Settings Contact Management Call History Management BroadSoft Call Log System Customizations If you require additional information or assistance with your...

Page 30: ...nterface at the path Phone Preference You can use screensaver that your phone will automatically change the pictures on the screen during periods of user inactivity You can configure the time out for...

Page 31: ...screensaver via web user interface at the path Phone Preference The theme can make your phone display personalized desktop and distinctive visual enjoyment You can change the theme for the phone via...

Page 32: ...eb user interface at the path Phone Preference You can configure the backlight status on the LCD screen as the following types Always on Backlight is on permanently 1min 2min 5min 10min 30min Backligh...

Page 33: ...e desired time from the Backlight Time field 5 Press the Save soft key to accept the change or the Back soft key to cancel You can also configure the backlight via web user interface at the path Phone...

Page 34: ...o change the language for the phone user interface 1 Press Menu Setting Basic Settings Language 2 Press or to select the desired language 3 Press the Save soft key to accept the change Text appears on...

Page 35: ...e zone that applies to your area from the Time Zone field The default time zone is 8 China Beijing 3 Enter the domain names or IP addresses in the NTP Server1 and NTP Server2 fields respectively 4 Pre...

Page 36: ...There are 7 available date formats for example the date format WWW DD MMM WWW represents the abbreviation of the week DD represents two digit of the date and MMM represents the first three letters of...

Page 37: ...ld 5 Press the Save soft key to accept the change or the Back soft key to cancel You can set the or to perform as a send key while dialing a call To set the key as send via phone user interface 1 Pres...

Page 38: ...nly allowed to dial emergency numbers answer incoming calls by lifting the handset pressing the Speakerphone key or pressing the HEADSET key and place an active call on hold by pressing the Hold soft...

Page 39: ...splays the icon If the keypad lock feature is activated to be Lock Answer an additional icon will appear on the LCD screen You can configure the interval in seconds to automatically lock the keypad in...

Page 40: ...3 Press the Confirm soft key to unlock the keypad The icon disappears from the LCD screen You can long press to lock the keypad again To deactivate the keypad lock via phone user interface 1 Press Me...

Page 41: ...sed audio devices handset speakerphone or headset when the phone is in the dialing interface or during a call You can also press the Volume key to adjust the ringer volume when the phone is idle 1 Pre...

Page 42: ...ed ring tone 3 Press the Save soft key to accept the change or the Back soft key to cancel To select a ring tone for the phone via web user interface 1 Click on Phone Preference 2 Select the desired r...

Page 43: ...delete or search for a contact in the local directory You can also dial a contact from the local directory You can add contacts to your local directory in the following ways Manually From call histor...

Page 44: ...key to select the desired ring tone from the Ring field 7 Press the Save soft key to accept the change or the Back soft key to cancel Note Adding Contacts from Call History To add a contact to the loc...

Page 45: ...act Press the OK soft key to overwrite the original contact in the local directory or the Cancel soft key to cancel For more information on remote phonebook operating refer to Remote Phonebook on page...

Page 46: ...tacts via web user interface at the path Contacts Contacts Contacts Please refer to the instruction above for the parameters detail To upload a new custom photo for the contact via web interface 1 Cli...

Page 47: ...e a call to a contact from the local directory 1 Press Directory Local Directory 2 Select the desired contact group The phone only supports uploading the png jpg or bmp format files The maximum resolu...

Page 48: ...w continuous characters of the contact name or continuous numbers of the contact phone number using the keypad 4 Press the OK soft key The contacts whose name or phone number matches the characters en...

Page 49: ...t CSV 3 Click Save to save the contact list to your local system The built in phone directory stores the names and phone numbers of the blacklist You can store up to 30 contacts in your phone s blackl...

Page 50: ...porate directory To configure an access URL for remote phonebook via web user interface 1 Click on Contacts Remote Phone Book 2 Enter the access URL in the Phone Book URL field 3 Enter the name in the...

Page 51: ...of corporate directory in the Load Remote Phone Book Interval 120 2592000s field The default value is 3600 seconds 5 Click Confirm to accept the change You can access the BroadSoft directory through...

Page 52: ...rectory via phone user interface 1 Press Directory BroadSoft 2 Select the desired directory item and then press the Enter soft key The phone connects to load the BroadSoft directory and then displays...

Page 53: ...e or the Back soft key to cancel To check the call history 1 Press the History soft key The LCD screen displays All Calls list 2 Press or to switch between All Calls Dialed Calls Received Calls Missed...

Page 54: ...en All Calls Dialed Calls Received Calls Missed Calls and Forwarded Calls 3 Press the Option soft key and then select Delete All from the prompt list 4 Press the OK soft key The LCD screen prompts Are...

Page 55: ...ds 4 Press the Save soft key to accept the change or the Back soft key to cancel To configure the BroadSoft call log via web user interface 1 Click on Contacts Call Log 2 Select the desired call log i...

Page 56: ...log menu and then press the Enter soft key to load the BroadSoft call log 3 Select the desired contact in the BroadSoft call log list 4 Press the Detail soft key The detailed information of the entry...

Page 57: ...n predefined functionalities to the memory keys located on the right of the phone Memory keys allow you to use quick access features such as call return and voice mail The memory keys LED will indicat...

Page 58: ...efix Local Group XML Phone Book Xml Brower LDAP BroadSoft Dir Conference Forward Transfer Hold DND Redial SMS Group Listening Public Hold Private Hold Zero touch URL Keypad Lock For more information c...

Page 59: ...field Voice Mail You can use this key feature to connect voice mail quickly For more information refer to Voice Mail on page 107 Dependencies Type Key Event Key Type Voice Mail Account ID the account...

Page 60: ...Value the prefix number Usage Press the DSS key when the phone is idle the phone enters into the dialing screen and displays the prefix number which you specified in the Value field enter other digits...

Page 61: ...ype Key Event Key Type LDAP Usage 1 Press the DSS key to access the LDAP search interface 2 Enter a few continuous characters of the contact name or continuous numbers of the contact phone number usin...

Page 62: ...the number specified in the Value field When the transfer mode on DSS key is Attended Transfer press the DSS key to dial out the number specified in the Value field and then you can perform the attend...

Page 63: ...ndencies Type Key Event Key Type Redial Usage 1 Press the DSS key when the phone is idle to access the dialed calls list 2 Select an entry and press the DSS key again to redial the call SMS You can us...

Page 64: ...aced on public hold 2 Press the DSS key again to retrieve the public held call Note Private Hold You can use this key feature to place an active call on private hold or retrieve a private held call Th...

Page 65: ...e DSS key to immediately lock the keypad of your phone instead of long pressing You can assign predefined functionalities to the line keys You can also define a label for the line key feature which wi...

Page 66: ...associated with an account or configure multiple line keys associated with an account To register an account via phone user interface 1 Press Menu Setting Advanced Settings password admin Accounts 2...

Page 67: ...assword admin Accounts 2 Select the desired account and then press the Enter soft key 3 Select Disable from the Activation field 4 Press the Save soft key to accept the change or the Back soft key to...

Page 68: ...supports the following dial plan features Replace Rule Dial now Area Code Block Out The basic expression syntax you need to know Syntax Description The dot can be used as a placeholder or multiple pl...

Page 69: ...when you try to dial out the number 1234567 you just need to enter 1 on the phone and then press the Send soft key To add a replace rule via web user interface 1 Click on Phone Dial Plan Replace Rule...

Page 70: ...e via web user interface 1 Click on Phone Dial Plan Dial now 2 Enter the desired value e g 1234 in the Dial now Rule field 3 Enter the desired line ID in the Account field or leave it blank 4 Click AD...

Page 71: ...ll prompt Forbidden Number To add a block out number via web user interface 1 Click on Phone Dial Plan Block Out 2 Enter the desired value in the Block Out Number field 3 Enter the desired line ID in...

Page 72: ...the live dialpad via web user interface 1 Click on Phone Features 2 Click the sign on the left of the General Information to expand the feature list 3 Select Enabled from the pull down list of Live D...

Page 73: ...the delay time in seconds in the Hotline Time out field 4 Press the Save soft key to accept the change or the Back soft key to cancel You can also configure hotline via web user interface at the path...

Page 74: ...User Guide SIP T38G IP Phone 64...

Page 75: ...hone The topics include Placing Calls Answering Calls Ending Calls Redialing Numbers Auto Answer Auto Redial Call Completion Call Return Call Mute Call Hold Resume Do Not Disturb DND Call Forward Call...

Page 76: ...andset 1 Pick up the handset 2 Enter the desired number using the keypad 3 Press or the Send soft key By default the key is set to be a send key You can set the key as send key or set neither of them...

Page 77: ...red number using the keypad Press or the Send soft key Press or the Hold soft key to place the original call on hold Press the New Call soft key Enter the desired number using the keypad Press or the...

Page 78: ...call using the headset Do one of the following Press With the headset mode activated press the Answer soft key With the headset mode activated press the line key the line key LED flashes green Answeri...

Page 79: ...oft key You can enable the auto answer feature for a line You can use the auto answer feature to allow the phone to automatically answer an incoming call on the line To configure auto answer via phone...

Page 80: ...igure auto redial via phone user interface 1 Press Menu Features Auto Redial 2 Press or or the Switch soft key to select Enable from the Auto Redial field 3 Enter the desired time in the Auto Redial I...

Page 81: ...on the LCD screen of the phone 2 Wait for a period of time or press the OK soft key to redial the phone number The phone will retry as many times as you configured until the called party is idle You c...

Page 82: ...configure call completion via web user interface at the path Phone Features General Information To use call completion When the called party is busy the following prompt will appear on the LCD screen...

Page 83: ...nt from the Type field 4 Press or or the Switch soft key to select Call Return from the Key Type field 5 Press the Save soft key to accept the change or the Back soft key to cancel You can also config...

Page 84: ...on hold When placing a call on hold your IP PBX might play a melody or message to the other party while waiting To place a call on hold 1 Press or the Hold soft key during a call The phone LCD screen...

Page 85: ...phone is idle The icon on the idle screen indicates that the Do Not Disturb mode is enabled Incoming calls will be rejected automatically and n New Missed Call s n indicates the number of the missed...

Page 86: ...mmediately forwarded if the phone is busy No Answer Forward Incoming calls are forwarded if not answered after a period of time 3 Depending on your selection a If you select Always Forward 1 Press or...

Page 87: ...er the no answer forward on code or off code respectively in the On Code or Off Code field 4 Press the Save soft key to accept the change or the Back soft key to cancel The icon on the idle screen ind...

Page 88: ...d an incoming call to another party 1 When the phone is ringing press the Forward soft key 2 Enter the number you want to forward the incoming call to 3 Press or the Send soft key The LCD screen promp...

Page 89: ...he call press or the Transfer soft key to complete the transfer If you are using a handset the transfer can be completed by hanging up the handset You can cancel the transfer before the call is connec...

Page 90: ...etween an active call and a call on hold on the same or another line by pressing the CONF key or the Conf soft key The network conference feature allows you to add and remove specific conference parti...

Page 91: ...account 1 You can press or the Hold soft key to place the conference on hold You can press the Split soft key to split the conference call into two individual calls To drop the conference call press t...

Page 92: ...ifferent from introduced above Contact your system administrator for more information You can use call park feature to place a call on hold and then retrieve the call from another phone in the system...

Page 93: ...ve the parked call The system establishes call between phone C and B Note You can use call pickup feature to answer someone else s incoming call on the phone The SIP T38GIP phone supports the direct c...

Page 94: ...ature list 3 Select Enabled from the pull down list of Direct Call Pickup 4 Enter the direct call pickup code in the Direct Call Pickup Code field 5 Click Confirm to accept the change Note To configur...

Page 95: ...ing call 3 Enter the specific phone number 4 Press the DPickup soft key The call is answered on your phone You can also configure a DSS key as a direct pickup key via phone user interface or web user...

Page 96: ...a per line basis via web user interface 1 Click on Account 2 Select the desired account from the pull down list of Account 3 Click on Advanced 4 Enter the group call pickup code in the Group Call Pick...

Page 97: ...ces but you don t want to be harassed Note To configure anonymous call via phone user interface 1 Press Menu Features Anonymous Call 2 Press or or the Switch soft key to select the desired line from t...

Page 98: ...ature to reject incoming calls from anonymous callers Anonymous call rejection automatically rejects incoming calls from callers who deliberately block their identities and numbers from showing up To...

Page 99: ...Basic Call Features 89 7 Press the Save soft key to accept the change or the Back soft key to cancel You can also configure anonymous call rejection via web user interface at the path Account Basic...

Page 100: ...User Guide SIP T38G IP Phone 90...

Page 101: ...illuminates solid red on your phone to indicate that the friend s phone is in use and busy For more BLF key LED indications refer to LED Instructions on page 5 You can press a BLF key to dial out the...

Page 102: ...o allow the monitoring phone to play a warning tone you can also enable visual alert for BLF pickup feature to allow the LCD screen of the monitoring phone to display the caller ID To enable the visua...

Page 103: ...e on DSS key via web user interface 1 Click on Phone Features 2 Click the sign on the left of the Transfer Settings to expand the feature list 3 Select the desired transfer mode from the pull down lis...

Page 104: ...id depending on the status of those users For more BLF List key LED indications refer to LED Instructions on page 5 You can use the BLF List keys in the following ways When the monitored user is idle...

Page 105: ...5 Press the Save soft key to accept the change 6 Repeat steps 2 to 5 to configure more BLF List keys You can also configure the BLF List key via web user interface at the path DSS Key After the above...

Page 106: ...r barged in Note To place a call on public hold 1 Press the shared line key or the Hold soft key when there is an active call on the shared line The shared line key LED illuminates flashing when the s...

Page 107: ...to LED Instructions on page 5 You can record calls by pressing a record key on the SIP T38G IP phone There are 2 different ways of configuring call recording and they even work differently Record The...

Page 108: ...Record from the Type field 4 Enter the URL e g http 10 1 2 224 phonerecording cgi in the URL Record filed 5 Press the Save soft key to accept the change or the Back soft key to cancel You can also co...

Page 109: ...tion for Hot Desking is cost reduction This feature is regularly used in places where not all the employees are in the office at the same time or not in the office for very long at all which means act...

Page 110: ...via web user interface at the path DSS Key To use hot desking 1 Press the hot desking key when the phone is idle The phone prompts the following warning 2 Press the OK soft key all currently configure...

Page 111: ...or or the Switch soft key to select Intercom from the Type field 4 Select the desired line from the Account ID field 5 Enter the remote extension number in the Value field 6 Press the Save soft key to...

Page 112: ...m Allows you to enable or disable the IP phone to automatically answer an incoming intercom call Intercom Mute Allows you to enable or disable the microphone on the IP phone for Intercom calls Warning...

Page 113: ...lly answers the intercom call without warning Warning Tone is enabled by default Allow Barge In You can enable or disable the phone to automatically answer an incoming intercom call while there is alr...

Page 114: ...ser interface at the path DSS Key To use the ACD feature 1 Press the ACD key when the phone is idle The phone LCD screen prompts you the following information User ID the phone number used to log in t...

Page 115: ...Out soft key Note You can send and receive text messages using the SIP T38G IP phone New text messages can be indicated both acoustically and visually When receiving a new text message the phone LCD...

Page 116: ...in the To field 6 Press the Send soft key to send the message or the Back soft key to cancel You can also send a text message via web user interface at the path Phone SMS To reply a text message 1 Pre...

Page 117: ...ou can leave voice mails for someone else on the SIP T38G IP phone You can also listen to the voice mails stored in a centralized location When receiving a new voice mail the phone will play a warning...

Page 118: ...u Messages Voice Mail Set Voice Mail 2 Press the navigation keys to highlight the account which you want to set 3 Press the 123soft key to select the proper input mode and then enter the voice mail ac...

Page 119: ...will be indicated in three ways a warning tone the MESSAGE key LED illuminates solid green and an indicator message including a voice mail icon appears on the LCD screen This is cleared only when you...

Page 120: ...ubscription Period Period of MWI subscription The IP phone re sends a MWI subscription before expiring To enable MWI subscription via web user interface 1 Click on Account Advanced 2 Select Enabled fr...

Page 121: ...phone display Network Unavailable Ensure that the Ethernet cable is plugged into the Internet port on the phone and the Ethernet cable is not loose Ensure that the switch or hub in your network is ope...

Page 122: ...o ensure that the handset cord is fully connected to both the handset jack on the phone and handset Refer to Phone Installation on page 13 Why is my headset not working Check to ensure that the headse...

Page 123: ...1 Press Menu Setting Advanced Settings password admin 2 Press or to scroll to Reset to factory and then press the Enter soft key The LCD screen prompts the following message 3 Press the OK soft key N...

Page 124: ...Export Import phone configurations We may need you to provide your phone configurations to help analyze your problem In some instance you may need to import configurations to your phone To export you...

Page 125: ...bleshooting 115 3 Click on Advanced 4 Mark the On radio box in the Voice Encryption SRTP field Note The SRTP feature is not available on all servers Contact your system administrator for more informat...

Page 126: ...User Guide SIP T38G IP Phone 116...

Page 127: ...these safety instructions before use The following basic safety precautions should always be followed to reduce risk of fire electrical shock and other personal injury General Requirements Before you...

Page 128: ...ly dry Do not spill liquid of any kind on the product or use the equipment near water for example near a bathtub washbowl kitchen sink wet basement or near a swimming pool Do not tread on pull or over...

Page 129: ...Havana 05 00 United States Eastern Time 04 30 Venezuela Caracas 04 00 Canada Halifax Saint John 04 00 Chile Santiago 04 00 Paraguay Asuncion 04 00 United Kingdom Bermuda Bermuda 04 00 United Kingdom F...

Page 130: ...Moscow 03 30 Iran Teheran 04 00 Armenia Yerevan 04 00 Azerbaijan Baku 04 00 Georgia Tbilisi 04 00 Kazakstan Aqtau 04 00 Russia Samara 05 00 Kazakstan Aqtobe 05 00 Kyrgyzstan Bishkek 05 00 Pakistan Isl...

Page 131: ...33 Contrast 23 Copyright v Customizing Your Phone 19 D Declaration of Conformity vi Deleting Contacts 35 Dial now 60 Dial Plan 58 Do Not Disturb DND 75 Documentation 9 DSS Keys 47 E Editing Contacts 3...

Page 132: ...istration 17 Regulatory Notices 117 Remote Phonebook 40 Replace Rule 59 Ring Tones 32 S Safety Instructions 117 Screensaver 20 Searching for Contacts 38 Semi attended Transfer 78 Service Agreements 11...

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