User Guide SIP-T38G IP Phone
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To configure an ACD key via phone user interface:
1.
Press Menu->Features->DSS Keys->Memory Keys (or Line Keys).
2.
Select the desired DSS key.
3.
Press or , or the Switch soft key to select ACD from the Type field.
4.
Press or , or the Switch soft key to select the desired line from the Account
ID field.
5.
Press the Save soft key to accept the change or the Back soft key to cancel.
You can also configure an ACD key via web user interface at the path DSS Key.
To use the ACD feature:
1.
Press the ACD key when the phone is idle.
The phone LCD screen prompts you the following information:
User ID: the phone number used to log in the queue.
Password: the password used to log in the queue.
2.
Press the Log In soft key to login.
Note
After configuring an ACD key, you can press the ACD key to log in the ACD system. After
logging in, you are ready to receive calls from the ACD system. You can press the ACD
key to show your current phone status. You can press the Available/Unavailable soft key
Contact your system administrator for the User ID and Password to access the ACD
system.
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