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Troubleshooting

133

Mark the Local radio box in the Export System Log field.

Click Export to open file download window, and then save the file to your local
system.

You can also export the system log to the syslog server. Contact your system
administrator for more information.

Note

How to upgrade firmware?

To upgrade firmware via web user interface:

Click on Settings->Upgrade.

Click Browse to locate the required firmware from your local system.

Click Upgrade to upgrade the firmware.

The web user interface prompts “Firmware of the SIP Phone will be updated. It will
take 5 minutes to complete. Please don't power off!”.

Click OK to confirm upgrading.

It is recommended to reset the syslog level to 3 after exporting the system syslog.

Summary of Contents for SIP-T23G

Page 1: ......

Page 2: ...TO CHANGE WITHOUT NOTICE ALL STATEMENTS INFORMATION AND RECOMMENDATIONS IN THIS GUIDE ARE BELIEVED TO BE ACCURATE AND PRESENTED WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED USERS MUST TAKE FULL RE...

Page 3: ...ncouraged to try to correct the interference by one or more of the following measures 1 Reorient or relocate the receiving antenna 2 Increase the separation between the equipment and receiver 3 Connec...

Page 4: ...ftware under the specific terms of the GPL Please refer to the GPL for the exact terms and conditions of the license The original GPL license source code of components licensed under GPL and used in Y...

Page 5: ...to read the Packaging Contents and Regulatory Notices sections in this guide before you set up and use the SIP T23P T23G IP phone Note Topics provided in this guide include Chapter 1 Overview Chapter...

Page 6: ...T23G IP Phone vi Major updates have occurred to the following sections Web User Interface on page 6 ReCall on page 78 Time Date on page 21 Anonymous Call Rejection on page 100 Intercom on page 109 Mu...

Page 7: ...User Interfaces 5 Phone User Interface 6 Web User Interface 6 Documentations 8 Getting Started 9 Packaging Contents 9 Optional Accessories 10 Phone Installation 11 Phone Initialization 13 Phone Status...

Page 8: ...0 Emergency Number 66 Live Dialpad 67 Hotline 68 Basic Call Features 69 Placing Calls 70 Answering Calls 72 Ending Calls 73 Redialing Numbers 73 Recent Call In Dialing 74 Auto Answer 75 Auto Redial 75...

Page 9: ...t Paging 111 Sending RTP Stream 111 Receiving RTP Stream 114 Using Multicast Paging 116 Music on Hold 117 Automatic Call Distribution ACD 118 Messages 119 Short Message Service SMS 119 Voice Mail 122...

Page 10: ...User Guide for the SIP T23P T23G IP Phone x...

Page 11: ...dware Component Instructions Icon Instructions LED Instructions User Interfaces Documentations If you require additional information or assistance with your new phone contact your system administrator...

Page 12: ...s incoming calls mutes or un mutes calls MESSAGE Key Indicates and accesses voice mails HEADSET Key Toggles the headset mode TRAN Key Transfers a call to another party RD Key Redials a previously dial...

Page 13: ...ering Hands free speakerphone mode Handset mode Headset mode Multi lingual lowercase letters input mode Multi lingual uppercase letters input mode Alphanumeric input mode Numeric input mode Multi ling...

Page 14: ...Power Indicator LED LED Status Description Solid red The phone is initializing Fast flashing red 300ms The phone is ringing Slow flashing red 1s The phone receives a voice mail or text message Off The...

Page 15: ...P phone The user interface on the IP phone The user interface in a web browser on your PC The hardware components keypad and LCD screen constitute the phone user interface which allows the user to exe...

Page 16: ...erface you need to know the IP address of your new phone To obtain the IP address press the OK key on the phone Enter the IP address e g http 192 168 0 10 or 192 168 0 10 in the address bar of web bro...

Page 17: ...ll Completion ReCall Do Not Disturb DND Call Forward Call Transfer Call Waiting Conference x Call Park Call Pickup Anonymous Call Anonymous Call Rejection Advanced Phone Features Busy Lamp Field BLF B...

Page 18: ...IP phone Name Contents Where found Language Quick Start Guide Basic call features and phone customizations In the package English User Guide Phone Web user interface settings Basic call features and a...

Page 19: ...phone Topics include Packaging Contents Phone Installation Phone Initialization Phone Status Basic Network Settings Registration Idle Screen If you require additional information or assistance with y...

Page 20: ...ndset Cord Ethernet Cable Quick Start Guide Check the list before installation If you find anything missing contact your system administrator The following items are optional accessories for your SIP...

Page 21: ...If your phone is already installed proceed to Phone Initialization on page 13 This section introduces how to install the phone 1 Attach the stand 2 Connect the handset and optional headset 3 Connect...

Page 22: ...AC Power To connect the AC power 1 Connect the DC plug on the power adapter to the DC5V port on the phone and connect the other end of the power adapter into an electrical power outlet 2 Connect the i...

Page 23: ...your network to obtain valid IPv4 network settings e g IP address subnet mask default gateway address and DNS address by default Note You can view phone status via phone user interface or web user int...

Page 24: ...interface 1 Press or press Menu Status 2 Press or to scroll through the list and view the specific information To view the phone status via web user interface 1 Open a web browser of your computer 2 E...

Page 25: ...s mode via phone user interface 1 Press Menu Settings Advanced Settings default password admin Network WAN Port 2 Press or or the Switch soft key to select IPv4 IPv6 or IPv4 IPv6 from the IP Mode fiel...

Page 26: ...s Advanced Settings default password admin Network WAN Port 2 Press to select IPv6 and then press the Enter soft key 3 Press to select Static IPv6 Client and then press the Enter soft key 4 Enter the...

Page 27: ...rator will configure the phone parameters beforehand so that after you start up your phone the phone will be registered and ready for use The SIP T23P T23G IP phone supports up to 3 accounts If your p...

Page 28: ...User Guide for the SIP T23P T23G IP Phone 18...

Page 29: ...Settings Contact Management Call History Management System Customizations If you require additional information or assistance with your new phone contact your system administrator You can configure t...

Page 30: ...Press or or the Switch soft key to select the desired type from the Backlight Time field 3 Press the Save soft key to accept the change or the Back soft key to cancel Backlight is configurable via we...

Page 31: ...obtain the time and date from the SNTP server automatically or configure the time and date manually If the phone cannot obtain the time and date from the Simple Network Time Protocol SNTP server conta...

Page 32: ...displayed on the LCD screen will change accordingly To configure the time and date format via phone user interface 1 Press Menu Settings Basic Settings Time Date Time Date Format 2 Press or or the Swi...

Page 33: ...efault administrator password is admin For security reasons you should change the default administrator password as soon as possible To change the administrator password via phone user interface 1 Pre...

Page 34: ...ollowing Menu Key The Menu soft key is locked You cannot access the menu of the phone until unlocked Function Keys The function keys are locked You cannot use the MESSAGE RD TRAN OK X navigation key a...

Page 35: ...ne will not be automatically locked You need to long press to lock it immediately when the phone is idle If set to other values except 0 e g 5 the phone will be locked when the phone is inactive in id...

Page 36: ...to unlock the phone The icon disappears from the LCD screen You can long press or wait for a period of time if configured to lock the phone again Note To deactivate the phone lock via phone user inte...

Page 37: ...e phone is in use To adjust the volume when the phone is idle 1 Press to adjust the ringer volume Note To adjust the volume when the phone is during a call 1 Press to adjust the volume of currently en...

Page 38: ...erface at the path Settings Preference Ring Type To select a ring tone for the account via phone user interface 1 Press Menu Settings Basic Settings Sound Ring Tones 2 Press or to select the desired a...

Page 39: ...Remote Phone Book and LDAP The ring tone for an incoming call on the phone may be different For example when the phone receives an incoming call from a contact stored in the local directory it will p...

Page 40: ...the Enabled column 4 To remove a list from the Enabled column select the desired list and then click 5 To adjust the display order of enabled lists select the desired list and then click or The LCD sc...

Page 41: ...ved from the directory press Menu Directory Local Directory to enter the local directory 2 Press the AddGr soft key 3 Enter the desired group name in the Name field 4 Press or to select the desired gr...

Page 42: ...e IP phone enters the local directory directly as there is only Local Directory enabled in the directory by default If Local Directory is removed from the directory press Menu Directory Local Director...

Page 43: ...rectory 2 Select the desired group 3 Press the Option soft key and then select Delete The LCD screen prompts the following warning 4 Press the OK soft key to confirm the deletion or the Cancel soft ke...

Page 44: ...mobile or other numbers in the corresponding fields 5 Press or or the Switch soft key to select the desired account from the Account field If Auto is selected the phone will use the first available a...

Page 45: ...ory Remote Phone Book If Remote Phone Book is added to the directory press Dir Remote Phone Book to enter the remote phone book 2 Select the desired remote group and then press the Enter soft key 3 Pr...

Page 46: ...group and then press the Enter soft key 3 Press or to highlight the desired contact 4 Press the Option soft key and then select Detail 5 Press or to highlight the contact information and then edit 6 P...

Page 47: ...IP phone enters the local directory directly as there is only Local Directory enabled in the directory by default If Local Directory is removed from the directory press Menu Directory Local Directory...

Page 48: ...he contacts whose name or phone number matches the characters entered will appear on the LCD screen You can dial from the result list You can search for a contact from the desired lists when the phone...

Page 49: ...ne key 2 Enter a few continuous characters of the entry s name or continuous numbers of the entry s phone number office mobile or other number using the keypad The entries in the enabled search source...

Page 50: ...he web user interface prompts The original contact will be covered Continue 4 Click OK to complete importing the contact list To import a CSV file of contact list via web user interface 1 Click on Dir...

Page 51: ...he contact list to your local system Note The built in phone directory can store names and phone numbers for a blacklist You can store up to 30 contacts add edit delete or search for a contact in the...

Page 52: ...he Dir soft key The IP phone enters the local directory directly as there is only Local Directory enabled in the directory by default If Local Directory is removed from the directory press Menu Direct...

Page 53: ...ccess URL in the Remote URL field 3 Enter the name in the Display Name field 4 Click Confirm to accept the change Note To access your remote phone book via phone user interface 1 Press Menu Directory...

Page 54: ...characters entered will appear on the LCD screen You can place a call from the result list To place a call from the remote phone book 1 Press Menu Directory Remote Phone Book If Remote Phone Book is a...

Page 55: ...elete an entry from the call history list History record feature is enabled by default If you don t want to save the call history you can disable the feature To disable history record via phone user i...

Page 56: ...Received Calls Missed Calls and Forwarded Calls 3 Press or to select the desired entry 4 Press the Option soft key and then select Add to Contacts or Add to Blacklist 5 Enter the desired values in the...

Page 57: ...ncel soft key to cancel You can upload your custom logo which will be shown on the idle screen To upload a custom logo via web user interface 1 Click on Features General Information 2 Select Custom Lo...

Page 58: ...ey the phone will then place a call using the headset automatically For more information on using the headset to place a call refer to Placing Calls on page 70 To deactivate the headset mode 1 Press a...

Page 59: ...must physically connect headsets to the headset jack and handset jack respectively Once the phone connects to a call the headset connected to the headset jack will have full duplex capabilities while...

Page 60: ...so define a label for a line key feature which will appear on the LCD screen Line keys allow you to quickly access features such as recall and voice mail The line key LEDs will indicate the monitored...

Page 61: ...Line Key Note Line key features are explained in the following subchapters in detail Line Speed Dial Voice Mail Direct Pickup Group Pickup DTMF Prefix Local Group XML Group XML Brower LDAP Conference...

Page 62: ...ut the number specified in the Value field using the account selected from the Account ID field Voice Mail You can use this key feature to quickly connect voice mail For more information refer to Voic...

Page 63: ...ype Key Event Key Type Prefix Value the prefix number Usage Press the DSS key when the phone is idle the phone will then enter the pre dialing screen and display the prefix number that you specified i...

Page 64: ...the Value field LDAP You can use this key feature to quickly access a LDAP search screen Dependencies Type Key Event Key Type LDAP Usage 1 Press the DSS key to access the LDAP search screen 2 Enter a...

Page 65: ...he number specified in the Value field and then perform the attended or semi attended transfer When the transfer mode on DSS key is New Call press the DSS key to place a new call to the number specifi...

Page 66: ...Event Key Type SMS Usage Press the DSS key when the phone is idle to access text message Group Listening You can use this key feature to activate the Speakerphone and Handset Headset mode at the same...

Page 67: ...st containing a specific URL Dependencies Type URL Value the URL contained in the HTTP GET request Usage Press the DSS key to trigger the phone to send an HTTP GET request containing the URL specified...

Page 68: ...an press the keys on the phone to perform the features you configured For example Switch Account Up You can press this key to switch default account Dependencies Type Switch Account Up Usage Press the...

Page 69: ...s respectively Contact your system administrator for more information 5 Press the Save soft key to accept the change or the Back soft key to cancel You can repeat steps 2 to 5 to register more account...

Page 70: ...plan features Replace Rule Dial now Area Code Block Out The basic expression syntax you need to know The dot can be used as a placeholder or multiple placeholders for any character Example 12 would ma...

Page 71: ...the specified string and replace it with another string You can configure a pattern with wildcards refer to the expression syntax in the table above so that any string that matches the pattern will be...

Page 72: ...n configure one or more dial now rules up to 100 on your phone When the dialed number matches the dial now string the number will be dialed out automatically For example a dial now rule is configured...

Page 73: ...e delay time for dial now rules That is you can configure your phone to automatically dial out the phone number which matches a dial now rule after the designated delay time To configure the delay tim...

Page 74: ...h 1 Max Length 15 When you dial out the number 56789 the length of the number is between 1 and 15 the phone will add the area code and dial out the number 059256789 You can only configure one area cod...

Page 75: ...ial a block out number on your phone the dialing will fail and the LCD screen will prompt Forbidden Number To add a block out number via web user interface 1 Click on Settings Dial Plan Block Out 2 En...

Page 76: ...iffer from country to country It is typically a three digit number so that it can be easily remembered and dialed quickly Some countries have a different emergency number for each of the different eme...

Page 77: ...IP phone which enables the IP phone to automatically dial out a phone number without the pressing of the send key You can also configure a delay where the phone will dial out the phone number automat...

Page 78: ...l out the hotline number automatically after the designated period of time To configure the hot line number via phone user interface 1 Press Menu Features Hot Line 2 Enter the desired number in the Ho...

Page 79: ...operating instructions for the SIP T23P T23G IP phone Topics include Placing Calls Answering Calls Ending Calls Redialing Numbers Recent Call In Dialing Auto Answer Auto Redial Call Completion ReCall...

Page 80: ...reen In the figure below the call to the number 1020 has lasted 5 seconds To place a call using the handset 1 Pick up the handset 2 Enter the desired number using the keypad 3 Press or the Send soft k...

Page 81: ...laced on hold The SIP T23P T23G IP phone can handle a maximum of 50 calls at one time To place multiple calls You can have more than one call on your SIP T23P T23G IP phone To place a new call during...

Page 82: ...deactivated press the line key the line key LED flashes green To answer a call using the headset Do one of the following Press With the headset mode activated press the Answer soft key With the headse...

Page 83: ...he handset press the EndCall soft key or hang up the handset If you are using the headset press the EndCall soft key If you are using the speakerphone press or the EndCall soft key To redial the last...

Page 84: ...web user interface 1 Click on Directory Setting 2 Select Enabled from the pull down list of Recent Call In Dialing 3 Click Confirm to accept the change Note To view placed calls list when the phone i...

Page 85: ...Switch soft key to select Enabled from the Status field 4 Press the Save soft key to accept the change or the Back soft key to cancel The icon appears on the LCD screen Auto answer is configurable vi...

Page 86: ...mes field The default times are 10 5 Press the Save soft key to accept the change or the Back soft key to cancel Auto redial is configurable via web user interface at the path Features General Informa...

Page 87: ...m the Call Completion field 3 Press the Save soft key to accept the change or the Back soft key to cancel Call completion is configurable via web user interface at the path Features General Informatio...

Page 88: ...key to select ReCall from the Key Type field 5 Press the Save soft key to accept the change or the Back soft key to cancel Recall key is configurable via web user interface at the path DSSKey Line Key...

Page 89: ...flashes green The LCD screen indicates that the call is on hold Note To resume a held call 1 Press the Resume soft key Multiple Calls on Hold If multiple calls are placed on hold do one of the follow...

Page 90: ...phone system Custom DND can be configured for each or all accounts You can receive incoming calls from authorized numbers when DND is enabled To configure the DND mode via web user interface 1 Click...

Page 91: ...ess the DND soft key when the phone is idle The LCD screen displays a list of accounts registered on the phone 2 Press or to select the desired account and then press the Enter soft key 3 Press or or...

Page 92: ...t key to accept the change The icon appears on the status bar and all line icons change to Incoming calls will be rejected automatically and the LCD screen will prompt n New Missed Call s n indicates...

Page 93: ...f static forwarding Always Forward Incoming calls are immediately forwarded Busy Forward Incoming calls are immediately forwarded if the phone is busy No Answer Forward Incoming calls are forwarded if...

Page 94: ...to accept the change Note To enable call forward in phone mode 1 Press Menu Features Call Forward 2 Press or to select the desired forwarding type and then press the Enter soft key 3 Depending on your...

Page 95: ...Code field c If you select No Answer Forward 1 Press or or the Switch soft key to select Enabled from the No Answer Forward field 2 Enter the destination number you want to forward unanswered incomin...

Page 96: ...led from the Always Forward field 2 Enter the destination number you want to forward all incoming calls to in the Forward to field 3 Optional Enter the always forward on code or off code respectively...

Page 97: ...the Busy Forward field 2 Press the All Lines soft key The LCD screen prompts Copy to all lines 3 Press the OK soft key to accept the change or the Cancel soft key to cancel c If you select No Answer...

Page 98: ...ing Press when the phone is idle Press Menu Features Call Forward Press or to select the desired forwarding type and then press the Enter soft key Press or or the Switch soft key to select Disabled to...

Page 99: ...ll directly to another party without consulting Semi Attended Transfer Transfer a call when the target phone is ringing Attended Transfer Transfer a call with prior consulting To perform a blind trans...

Page 100: ...er 1 Press or the Tran soft key during a call 2 Do one of the following Enter the number you want to transfer the call to Press the Dir soft key and then select Local Directory Select the desired grou...

Page 101: ...Play Tone field 4 Optional Enter the call waiting on code or off code respectively in the On Code or Off Code field 5 Press the Save soft key to accept the change or the Back soft key to cancel Call w...

Page 102: ...select the call on account 1 3 Press the Conf soft key to join the two calls in the conference on the selected account During the conference call you can do the following actions Press the Hold soft...

Page 103: ...erence from the pull down list of Conference Type 5 Enter the conference URI e g conference example com in the Conference URI field 6 Click Confirm to accept the change To set up a network conference...

Page 104: ...mpt on the LCD screen Note To configure a call park key via phone user interface 1 Press Menu Features DSS Keys 2 Select the desired DSS key 3 Press or or the Switch soft key to select Key Event from...

Page 105: ...To use call pickup you need to configure the call pickup code beforehand on a global or per line basis via web user interface Note Directed Call Pickup To enable directed call pickup and configure the...

Page 106: ...in the Directed Call Pickup Code field 5 Click Confirm to accept the change To pick up a call directly 1 Pick up the handset press the speakerphone or press the line key and then press the More soft k...

Page 107: ...figure the group call pickup code on a global basis via web user interface 1 Click on Features Call Pickup 2 Select Enabled from the pull down list of Group Call Pickup 3 Enter the group call pickup c...

Page 108: ...phone when a phone in the group receives an incoming call The call is answered on your phone You can also configure a DSS key as group pickup key via phone user interface or web user interface Once co...

Page 109: ...witch soft key to select Enabled from the Local Anonymous field 4 Optional Press or or the Switch soft key to select the desired value from the Send Anony Code field The phone will send the configured...

Page 110: ...atures Anonymous Call 2 Press or or the Switch soft key to select the desired line from the Line ID field 3 Press or to scroll to the Anonymous Rejection field 4 Press or or the Switch soft key to sel...

Page 111: ...figure a BLF key on the phone to monitor the status of a friend s line busy or idle The BLF key LED illuminates solid red when the friend s line is in use For more information on BLF key LED indicatio...

Page 112: ...ves an incoming call You can also enable visual alert feature for BLF pickup on the phone This allows the LCD screen of the monitoring phone to display the caller ID when the monitored line receives a...

Page 113: ...dial out the phone number When there is already an active call on the IP phone you can transfer the active call to the monitored user by pressing the BLF List key The phone handles the active call di...

Page 114: ...ount Advanced 2 Select the desired account from the pull down list of Account 3 Enter the BLF List URI in the BLF List URI field 4 Optional Enter the directed pickup code in the BLF List Code field 5...

Page 115: ...Contact your system administrator for the predefined URL Note To configure a record key via phone user interface 1 Press Menu Features DSS Keys 2 Select the desired DSS key 3 Press or or the Switch so...

Page 116: ...ange or the Back soft key to cancel Record and URL record keys are configurable via web user interface at the path DSSKey Line Key The Record and URL Record keys control the recording function and are...

Page 117: ...ing is cost reduction This feature is regularly used in places where not all the employees are in the office at the same time or not in the office for very long which means that actual personal office...

Page 118: ...DSSKey Line Key To use hot desking 1 Press the hot desking key when the phone is idle The LCD screen prompts the following warning 2 Press the OK soft key registration configurations of all accounts...

Page 119: ...eld 5 Enter the target extension number in the Value field 6 Press the Save soft key to accept the change or the Back soft key to cancel Intercom key is configurable via web user interface at the path...

Page 120: ...ed for intercom calls If Intercom Mute is disabled the microphone will work for intercom calls Intercom Mute is disabled by default Intercom Tone You can enable or disable the phone to play a warning...

Page 121: ...y again or the EndCall soft key You can use multicast paging to quickly and easily broadcast time sensitive announcements to users who are listening to a specific multicast group You can configure a m...

Page 122: ...SKey Line Key To configure a paging list key via phone user interface 1 Press Menu Features DSS Keys 2 Select the desired DSS key 3 Press or or the Switch soft key to select Key Event from the Type fi...

Page 123: ...delete paging group via phone user interface 1 Press the paging list key when the phone is idle 2 Press or to select a desired group 3 Press the Option soft key and then select Delete The LCD screen p...

Page 124: ...nes the priority of the voice call in progress If the priority of an incoming multicast paging call is lower than that of the active call it will be ignored automatically If Disabled is selected from...

Page 125: ...igure multicast listening addresses via web user interface 1 Click on Directory Multicast IP 2 Select the desired value from the pull down list of Paging Barge 3 Select the desired value from the pull...

Page 126: ...ast RTP session on hold and receiver s phone releases the session 3 To resume the held multicast RTP session press the Resume soft key The multicast RTP session is established again 4 To end the multi...

Page 127: ...TE message to the Music on Hold Server account The Music on Hold Server account automatically answers the SIP INVITE messages and immediately plays audio from some source located anywhere LAN Internet...

Page 128: ...nterface 1 Press Menu Features DSS Keys 2 Select the desired DSS key 3 Press or or the Switch soft key to select ACD from the Type field 4 Press the Save soft key to accept the change or the Back soft...

Page 129: ...using the SIP T23P T23G IP phone New text messages can be indicated both acoustically and visually When receiving a new text message the phone will play a warning tone and the LCD screen will prompt...

Page 130: ...he input mode 3 Press the Send soft key after completing the content 4 Optional Press or or the Switch soft key to select the desired account from the From field 5 Enter the number you want to send th...

Page 131: ...te a text message 1 Press Menu Message Text Message Inbox Sentbox Outbox or Draftbox 2 Select the desired message and then press the Delete soft key 3 Select Delete to delete the desired message then...

Page 132: ...ice mail You can leave a voice mail for someone else when he she is busy or inconvenient to answer the call Follow the voice prompt from the system server to leave a voice mail and then hang up To con...

Page 133: ...meone leaves you a voice mail you will receive a message waiting indicator MWI will be indicated in three ways a warning tone an indicator message including a voice mail icon on the LCD screen and the...

Page 134: ...or disable a subscription to the voice mail number for MWI service To use this feature you should also configure the voice mail number Note To configure subscribe for MWI via web user interface 1 Cli...

Page 135: ...unt number for MWI service by default To enable subscribe MWI to voice mail via web user interface 1 Click on Account 2 Select the desired account from the pull down list of Account 3 Click on Advance...

Page 136: ...ide for the SIP T23P T23G IP Phone 126 The IP phone will subscribe to the voice mail number for MWI service using Subscribe MWI to Voice Mail Note MWI subscription is configurable via web user interfa...

Page 137: ...lay Network unavailable Ensure that the Ethernet cable is plugged into the Internet port on the phone and the Ethernet cable is not loose Ensure that the switch or hub in your network is operational C...

Page 138: ...mode connect a different handset or headset to isolate the problem Why doesn t the phone ring Check the ringer volume on the phone To adjust the ringer volume setting press the Volume key when the pho...

Page 139: ...played on the callee s LCD screen Server configuration may override the local configuration Why does the phone play a tone when there is a call on hold How to disable it When there is a call on hold t...

Page 140: ...Click Confirm to accept the change You can also contact your system administrator for help Note How to make a call using SRTP You can enable SRTP to encrypt the audio stream s of phone calls The part...

Page 141: ...he change Note How to reboot the phone To reboot the phone via web user interface 1 Click on Settings Upgrade 2 Click Reboot to reboot the IP phone Note SRTP is not available on all servers Contact yo...

Page 142: ...the error to be documented in the trace 4 Click Stop to stop the capture 5 Click Export to open file download window and then save the file to your local system How to export system log We may need y...

Page 143: ...nformation Note How to upgrade firmware To upgrade firmware via web user interface 1 Click on Settings Upgrade 2 Click Browse to locate the required firmware from your local system 3 Click Upgrade to...

Page 144: ...ia phone user interface 1 Press Menu Settings Advanced Settings default password admin Reset to Factory 2 Press the Enter soft key The LCD screen prompts the following warning 3 Press the OK soft key...

Page 145: ...following basic safety precautions should always be followed to reduce risk of fire electrical shock and other personal injury General Requirements Before you install and use the device read the safe...

Page 146: ...ind on the product or use the equipment near water for example near a bathtub washbowl kitchen sink wet basement or near a swimming pool Do not tread on pull or over bend any cable in case of malfunct...

Page 147: ...nchal Spain Canary Islands Las Palmas UK London 1 Albania Tirane Austria Vienna Belgium Brussels Caicos Chad Croatia Zagreb Czech Republic Prague Denmark Kopenhagen France Paris Germany Berlin Hungary...

Page 148: ...isbane Australia Hobart Australia Sydney Melboume Canberra Russia Vladivostok 10 30 Australia Lord Howe Islands 11 New Caledonia Noumea Russia Srednekolymsk Time 11 30 Norfolk Island 12 New Zealand We...

Page 149: ...ii Conference 91 Contact Management 29 Contrast 19 Copyright ii Customizing Your Phone 19 D Declaration of Conformity ii Deleting Contacts 36 Deleting Groups 33 Dial now 62 Dial Plan 60 Directory 29 D...

Page 150: ...ts 37 Programmable Keys 58 Phone Lock 24 R Receiving RTP Stream 114 Recent Call In Dialing 74 Redialing Numbers 73 Registration 17 Regulatory Notices 135 Remote Phone Book 43 Replace Rule 61 Ring Tone...

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