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User Guide for the SIP-T21(P) E2 IP Phone

16

3.

Press to select Static IPv4 Client and then press the Enter soft key.

4.

Enter the desired values in the IPv4, Subnet Mask, Default Gateway, IPv4 Pri.DNS
and IPv4 Sec.DNS fields respectively.

5.

Press the Save soft key to accept the change or the Back soft key to cancel.

To configure a static IPv6 address via phone user interface:

1.

Press Menu->Settings->Advanced Settings (default password: admin)
->Network->WAN Port.

2.

Press to select IPv6 and then press the Enter soft key.

3.

Press to select Static IPv6 Client and then press the Enter soft key.

4.

Enter the desired values in the IPv6 IP, IPv6 IP Prefix, Default Gateway, IPv6 Pri.DNS
and IPv6 Sec.DNS fields respectively.

5.

Press the Save soft key to accept the change or the Back soft key to cancel.

If you are using an xDSL modem, you can connect your phone to the Internet via PPPoE
mode. Set the WAN port as a PPPoE port. The PPPoE port will perform a PPP negotiation
to obtain the IP address. Contact your system administrator for the PPPoE user name
and password.

To configure PPPoE via phone user interface:

1.

Press Menu->Settings->Advanced Settings (default password: admin)
->Network->WAN Port.

2.

Press to select IPv4 and then press the Enter soft key.

3.

Press to select PPPoE IPv4 Client and then press the Enter soft key.

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Summary of Contents for SIP-T21 E2

Page 1: ......

Page 2: ...TO CHANGE WITHOUT NOTICE ALL STATEMENTS INFORMATION AND RECOMMENDATIONS IN THIS GUIDE ARE BELIEVED TO BE ACCURATE AND PRESENTED WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED USERS MUST TAKE FULL RE...

Page 3: ...ncouraged to try to correct the interference by one or more of the following measures 1 Reorient or relocate the receiving antenna 2 Increase the separation between the equipment and receiver 3 Connec...

Page 4: ...ftware under the specific terms of the GPL Please refer to the GPL for the exact terms and conditions of the license The original GPL license source code of components licensed under GPL and used in Y...

Page 5: ...r system administrator that the IP network is ready for phone configuration Also be sure to read the Packaging Contents and Regulatory Notices sections in this guide before you set up and use the SIP...

Page 6: ...User Guide for the SIP T21 P E2 IP Phone vi...

Page 7: ...User Interface 6 Documentations 8 Getting Started 9 Packaging Contents 9 Optional Accessories 10 Phone Installation 11 Phone Initialization 13 Phone Status 13 Basic Network Settings 15 Registration 17...

Page 8: ...pad 67 Hotline 68 Basic Call Features 69 Placing Calls 69 Answering Calls 71 Ending Calls 73 Redialing Numbers 73 Recent Call In Dialing 74 Auto Answer 75 Auto Redial 76 Call Completion 77 ReCall 78 C...

Page 9: ...ng RTP Stream 116 Receiving RTP Stream 118 Using Multicast Paging 120 Music on Hold 121 Automatic Call Distribution ACD 122 Messages 124 Short Message Service SMS 124 Voice Mail 126 Message Waiting In...

Page 10: ...User Guide for the SIP T21 P E2 IP Phone x...

Page 11: ...dware Component Instructions Icon Instructions LED Instructions User Interfaces Documentations If you require additional information or assistance with your new phone contact your system administrator...

Page 12: ...incoming calls mutes or un mutes calls MESSAGE Key Indicates and accesses voice mails HEADSET Key Toggles the headset mode TRAN Key Transfers a call to another party RD Key Redials a previously dialed...

Page 13: ...ering Hands free speakerphone mode Handset mode Headset mode Multi lingual lowercase letters input mode Multi lingual uppercase letters input mode Alphanumeric input mode Numeric input mode Multi ling...

Page 14: ...ower Indicator LED LED Status Description Solid red The phone is initializing Fast flashing red 300ms The phone is ringing Slow flashing red 1s The phone receives a voice mail or text message Off The...

Page 15: ...phone The user interface on the IP phone The user interface in a web browser on your PC The hardware components keypad and LCD screen constitute the phone user interface which allows the user to exec...

Page 16: ...erface you need to know the IP address of your new phone To obtain the IP address press the OK key on the phone Enter the IP address e g http 192 168 0 10 or 192 168 0 10 in the address bar of web bro...

Page 17: ...ll Completion ReCall Do Not Disturb DND Call Forward Call Transfer Call Waiting Conference x Call Park Call Pickup Anonymous Call Anonymous Call Rejection Advanced Phone Features Busy Lamp Field BLF B...

Page 18: ...llowing table shows documentations available for the SIP T21 P E2 IP phone Name Contents Where found Language Quick Start Guide Basic call features and phone customizations In the package English User...

Page 19: ...P phone Topics include Packaging Contents Phone Installation Phone Initialization Phone Status Basic Network Settings Registration Idle Screen If you require additional information or assistance with...

Page 20: ...ndset Cord Ethernet Cable Quick Start Guide Check the list before installation If you find anything missing contact your system administrator The following items are optional accessories for your SIP...

Page 21: ...If your phone is already installed proceed to Phone Initialization on page 13 This section introduces how to install the phone 1 Attach the stand 2 Connect the handset and optional headset 3 Connect...

Page 22: ...C5V port on the phone and connect the other end of the power adapter into an electrical power outlet 2 Connect the included or a standard Ethernet cable between the Internet port on the phone and the...

Page 23: ...DNS address by default Note You can view phone status via phone user interface or web user interface Available information of phone status includes Network status e g IPv4 Status IPv6 Status IP Mode a...

Page 24: ...ss or to scroll through the list and view the specific information To view the phone status via web user interface 1 Open a web browser of your computer 2 Enter the IP address in the browser s address...

Page 25: ...1 Press Menu Settings Advanced Settings default password admin Network WAN Port 2 Press or or the Switch soft key to select IPv4 IPv6 or IPv4 IPv6 from the IP Mode field 3 Press the Save soft key to...

Page 26: ...then press the Enter soft key 4 Enter the desired values in the IPv6 IP IPv6 IP Prefix Default Gateway IPv6 Pri DNS and IPv6 Sec DNS fields respectively 5 Press the Save soft key to accept the change...

Page 27: ...eady for use The SIP T21 P E2 IP phone supports up to 2 accounts If your phone is not registered you may have to register it For more information on how to register your phone refer to Account Managem...

Page 28: ...User Guide for the SIP T21 P E2 IP Phone 18...

Page 29: ...Contact Management Call History Management System Customizations If you require additional information or assistance with your new phone contact your system administrator You can configure the LCD sc...

Page 30: ...Press or or the Switch soft key to select the desired type from the Backlight Time field 3 Press the Save soft key to accept the change or the Back soft key to cancel Backlight is configurable via we...

Page 31: ...time and date from the SNTP server automatically or configure the time and date manually If the phone cannot obtain the time and date from the Simple Network Time Protocol SNTP server contact your sys...

Page 32: ...n the LCD screen will change accordingly To configure the time and date format via phone user interface 1 Press Menu Settings Basic Settings Time Date Time Date Format 2 Press or or the Switch soft ke...

Page 33: ...efault administrator password is admin For security reasons you should change the default administrator password as soon as possible To change the administrator password via phone user interface 1 Pre...

Page 34: ...ollowing Menu Key The Menu soft key is locked You cannot access the menu of the phone until unlocked Function Keys The function keys are locked You cannot use the MESSAGE RD TRAN OK X navigation key a...

Page 35: ...ne will not be automatically locked You need to long press to lock it immediately when the phone is idle If set to other values except 0 e g 5 the phone will be locked when the phone is inactive in id...

Page 36: ...to unlock the phone The icon disappears from the LCD screen You can long press or wait for a period of time if configured to lock the phone again Note To deactivate the phone lock via phone user inte...

Page 37: ...e phone is in use To adjust the volume when the phone is idle 1 Press to adjust the ringer volume Note To adjust the volume when the phone is during a call 1 Press to adjust the volume of currently en...

Page 38: ...ss the Save soft key to accept the change or the Back soft key to cancel A ring tone for the phone is configurable via web user interface at the path Settings Preference Ring Type To select a ring ton...

Page 39: ...Note The ring tone for an incoming call on the phone may be different For example when the phone receives an incoming call from a contact stored in the local directory it will play the ring tone assig...

Page 40: ...d LDAP To configure the directory via web user interface 1 Click on Directory Setting 2 In the Directory block select the desired list from the Disabled column and then click The selected list appears...

Page 41: ...for a contact or simply dial a contact number from the local directory To add a group to the local directory 1 Press the Dir soft key The IP phone enters the local directory directly as there is only...

Page 42: ...ormation on the ring tone for the account refer to Ring Tones on page 27 5 Press the Add soft key to accept the change or the Back soft key to cancel You can also edit or delete any newly added contac...

Page 43: ...abled in the directory by default If Local Directory is removed from the directory press Menu Directory Local Directory to enter the local directory 2 Select the desired group 3 Press the Option soft...

Page 44: ...he Enter soft key 3 Press the Add soft key 4 Enter the name and the office mobile or other numbers in the corresponding fields 5 Press or or the Switch soft key to select the desired account from the...

Page 45: ...ory Remote Phone Book If Remote Phone Book is added to the directory press Dir Remote Phone Book to enter the remote phone book 2 Select the desired remote group and then press the Enter soft key 3 Pr...

Page 46: ...roup and then press the Enter soft key 3 Press or to highlight the desired contact 4 Press the Option soft key and then select Detail 5 Press or to highlight the contact information and then edit 6 Pr...

Page 47: ...IP phone enters the local directory directly as there is only Local Directory enabled in the directory by default If Local Directory is removed from the directory press Menu Directory Local Directory...

Page 48: ...e contacts whose name or phone number matches the characters entered will appear on the LCD screen You can dial from the result list You can search for a contact from the desired lists when the phone...

Page 49: ...ne key 2 Enter a few continuous characters of the entry s name or continuous numbers of the entry s phone number office mobile or other number using the keypad The entries in the enabled search source...

Page 50: ...e web user interface prompts The original contact will be covered Continue 4 Click OK to complete importing the contact list To import a CSV file of contact list via web user interface 1 Click on Dire...

Page 51: ...he contact list to your local system Note The built in phone directory can store names and phone numbers for a blacklist You can store up to 30 contacts add edit delete or search for a contact in the...

Page 52: ...r soft key The IP phone enters the local directory directly as there is only Local Directory enabled in the directory by default If Local Directory is removed from the directory press Menu Directory L...

Page 53: ...ield 3 Enter the name in the Display Name field 4 Click Confirm to accept the change Note To access your remote phone book via phone user interface 1 Press Menu Directory Remote Phone Book If Remote P...

Page 54: ...r on the LCD screen You can place a call from the result list To place a call from the remote phone book 1 Press Menu Directory Remote Phone Book If Remote Phone Book is added to the directory press D...

Page 55: ...the call history list History record feature is enabled by default If you don t want to save the call history you can disable the feature To disable history record via phone user interface 1 Press Men...

Page 56: ...d Calls and Forwarded Calls 3 Press or to select the desired entry 4 Press the Option soft key and then select Add to Contacts or Add to Blacklist 5 Enter the desired values in the corresponding field...

Page 57: ...ncel soft key to cancel You can upload your custom logo which will be shown on the idle screen To upload a custom logo via web user interface 1 Click on Features General Information 2 Select Custom Lo...

Page 58: ...key the phone will then place a call using the headset automatically For more information on using the headset to place a call refer to Placing Calls on page 69 To deactivate the headset mode 1 Press...

Page 59: ...must physically connect headsets to the headset jack and handset jack respectively Once the phone connects to a call the headset connected to the headset jack will have full duplex capabilities while...

Page 60: ...o define a label for a line key feature which will appear on the LCD screen Line keys allow you to quickly access features such as recall and voice mail The line key LEDs will indicate the monitored s...

Page 61: ...Key Line Key Note Line key features are explained in the following subchapters in detail Line Speed Dial Voice Mail Direct Pickup Group Pickup DTMF Prefix Local Group XML Group XML Brower LDAP Confere...

Page 62: ...to dial out the number specified in the Value field using the account selected from the Account ID field Voice Mail You can use this key feature to quickly connect voice mail For more information ref...

Page 63: ...encies Type Key Event Key Type Prefix Value the prefix number Usage Press the DSS key when the phone is idle the phone will then enter the pre dialing screen and display the prefix number that you spe...

Page 64: ...d LDAP You can use this key feature to quickly access a LDAP search screen Dependencies Type Key Event Key Type LDAP Usage 1 Press the DSS key to access the LDAP search screen 2 Enter a few continuous...

Page 65: ...he transfer mode on DSS key is New Call press the DSS key to place a new call to the number specified in the Value field Note Hold You can use this key feature to place an active call on hold or retri...

Page 66: ...ne and Handset Headset mode at the same time It is suitable for the group conversations which have more than one person present at one end You are able to speak and listen through the handset headset...

Page 67: ...in the HTTP GET request Usage Press the DSS key to trigger the phone to send an HTTP GET request containing the URL specified in the Value field Phone Lock You can use this key feature to immediately...

Page 68: ...n press the keys on the phone to perform the features you configured For example Switch Account Up You can press this key to switch default account Dependencies Type Switch Account Up Usage Press the...

Page 69: ...s respectively Contact your system administrator for more information 5 Press the Save soft key to accept the change or the Back soft key to cancel You can repeat steps 2 to 5 to register more account...

Page 70: ...w Area Code Block Out The basic expression syntax you need to know The dot can be used as a placeholder or multiple placeholders for any character Example 12 would match 123 1234 12345 12abc etc x An...

Page 71: ...it with another string You can configure a pattern with wildcards refer to the expression syntax in the table above so that any string that matches the pattern will be replaced This feature is conveni...

Page 72: ...onfigure one or more dial now rules up to 100 on your phone When the dialed number matches the dial now string the number will be dialed out automatically For example a dial now rule is configured as...

Page 73: ...me for Dial now Rule You can configure the delay time for dial now rules That is you can configure your phone to automatically dial out the phone number which matches a dial now rule after the designa...

Page 74: ...code is configured as Code 0592 Min Length 1 Max Length 15 When you dial out the number 56789 the length of the number is between 1 and 15 the phone will add the area code and dial out the number 0592...

Page 75: ...ial a block out number on your phone the dialing will fail and the LCD screen will prompt Forbidden Number To add a block out number via web user interface 1 Click on Settings Dial Plan Block Out 2 En...

Page 76: ...ffer from country to country It is typically a three digit number so that it can be easily remembered and dialed quickly Some countries have a different emergency number for each of the different emer...

Page 77: ...ne to automatically dial out a phone number without the pressing of the send key You can also configure a delay where the phone will dial out the phone number automatically after the designated period...

Page 78: ...ally after the designated period of time To configure the hot line number via phone user interface 1 Press Menu Features Hot Line 2 Enter the desired number in the Hot Number field 3 Enter the delay t...

Page 79: ...P phone Topics include Placing Calls Answering Calls Ending Calls Redialing Numbers Recent Call In Dialing Auto Answer Auto Redial Call Completion ReCall Call Mute Call Hold Resume Do Not Disturb DND...

Page 80: ...1 Pick up the handset 2 Enter the desired number using the keypad 3 Press or the Send soft key The key is configured as a send key by default You can also set the key as the send key or set neither Fo...

Page 81: ...iple calls You can have more than one call on your SIP T21 P E2 IP phone To place a new call during an active call do one of the following Press the line key The active call is placed on hold Enter th...

Page 82: ...e of the following Press With the headset mode activated press the Answer soft key With the headset mode activated press the line key the line key LED flashes green Answering When in Another Call If y...

Page 83: ...you are using the headset press the EndCall soft key If you are using the speakerphone press or the EndCall soft key To redial the last dialed number from your phone 1 Press twice A call to your last...

Page 84: ...web user interface 1 Click on Directory Setting 2 Select Enabled from the pull down list of Recent Call In Dialing 3 Click Confirm to accept the change Note To view placed calls list when the phone is...

Page 85: ...ss or or the Switch soft key to select the desired account from the Line ID field 3 Press or or the Switch soft key to select Enabled from the Status field 4 Press the Save soft key to accept the chan...

Page 86: ...Auto Redial field 3 Enter the desired time in seconds in the Redial Interval field The default time interval is 10 seconds 4 Enter the desired number of redial attempts in the Redial Times field The d...

Page 87: ...all completion via phone user interface 1 Press Menu Features Call Completion 2 Press or or the Switch soft key to select Enabled from the Call Completion field 3 Press the Save soft key to accept the...

Page 88: ...ia phone user interface 1 Press Menu Features DSS Keys 2 Select a desired DSS key 3 Press or or the Switch soft key to select Key Event from the Type field 4 Press or or the Switch soft key to select...

Page 89: ...again to un mute the call You can place an active call on hold Only one active call can be in progress at any time Other calls can be made and received while placing the original call on hold When yo...

Page 90: ...ill appear on the LCD screen and callers will receive a busy message All calls you receive while DND is enabled are logged to your missed calls list Note You can enable disable DND for the phone syste...

Page 91: ...e status bar indicates that DND is enabled Incoming calls will be rejected automatically and n New Missed Call s n indicates the number of the missed calls will appear on the LCD screen Note DND mode...

Page 92: ...ine icon changes to Incoming calls on the specific line will be rejected automatically and the LCD screen will prompt n New Missed Call s n indicates the number of missed calls Note To activate DND in...

Page 93: ...enter a comma between every two numbers 4 Click Confirm to accept the change When DND is enabled on the phone the phone can still receive incoming calls from the numbers specified in the DND Authoriz...

Page 94: ...orward for each or all accounts Two call forward modes Phone default Call forward is effective for the phone system Custom Call forward can be configured for each or all accounts To configure the call...

Page 95: ...ward 1 Press or or the Switch soft key to select Enabled from the Busy Forward field 2 Enter the destination number you want to forward incoming calls to when the phone is busy in the Forward to field...

Page 96: ...then press the Enter soft key 3 Press or to select the desired forwarding type and then press the Enter soft key 4 Depending on your selection a If you select Always Forward you can enable it for a sp...

Page 97: ...ing calls to when the phone is busy in the Forward to field 3 Optional Enter the busy forward on code or off code respectively in the On Code or Off Code field You can also enable busy forward for all...

Page 98: ...following 1 Press or to highlight the No Answer Forward field 2 Press the All Lines soft key The LCD screen prompts Copy to all lines 3 Press the OK soft key to accept the change or the Cancel soft ke...

Page 99: ...ect the desired account and then press the Enter soft key 3 Press or to select the desired forwarding type and then press the Enter soft key 4 Press or or the Switch soft key to select Disabled to dis...

Page 100: ...e configured in advance Refer to Directory on page 30 for more information Press the Dir soft key and then select History Select the desired list and press or to select the entry Directory should be c...

Page 101: ...able or disable call waiting on the phone If call waiting is enabled you can receive another call while there is already an active call on the phone Otherwise another incoming call is automatically re...

Page 102: ...e Send soft key 4 When the second party answers the call press the Conf soft key again to join all parties in the conference You can press or to see all parties in the conference To join two calls in...

Page 103: ...the EndCall soft key to drop the conference call You can use network conference feature on the SIP T21 P E2 IP phone to conduct a conference with multiple participants This feature allows you to perf...

Page 104: ...ced on hold 6 Enter the number of the new party and then press or the Send soft key 7 When the new party answers the call press the Conf soft key to add the new party to the conference 8 Repeat steps...

Page 105: ...ll park code in the Value field 7 Press the Save soft key to accept the change or the Back soft key to cancel Call park key is configurable via web user interface at the path DSSKey Line Key To use ca...

Page 106: ...kup GPickup soft key To use call pickup you need to configure the call pickup code beforehand on a global or per line basis via web user interface Note Directed Call Pickup To enable directed call pic...

Page 107: ...ccept the change To configure the directed call pickup code on a per line basis via web user interface 1 Click on Account 2 Select the desired account from the pull down list of Account 3 Click on Adv...

Page 108: ...reen 2 Press the DPickup soft key on your phone when the target phone receives an incoming call 3 Enter the phone number which is receiving an incoming call 4 Press the DPickup soft key again The call...

Page 109: ...figure the group call pickup code on a global basis via web user interface 1 Click on Features Call Pickup 2 Select Enabled from the pull down list of Group Call Pickup 3 Enter the group call pickup c...

Page 110: ...unt 3 Click on Advanced 4 Enter the group call pickup code in the Group Call Pickup Code field 5 Click Confirm to accept the change To pick up a call in the group 1 Pick up the handset press the speak...

Page 111: ...or or the Switch soft key to select Enabled from the Local Anonymous field 4 Optional Press or or the Switch soft key to select the desired value from the Send Anony Code field The phone will send th...

Page 112: ...server side To configure anonymous call rejection via phone user interface 1 Press Menu Features Anonymous Call 2 Press or or the Switch soft key to select the desired line from the Line ID field 3 P...

Page 113: ...Basic Call Features 103 Anonymous call rejection is configurable via web user interface at the path Account Basic...

Page 114: ...User Guide for the SIP T21 P E2 IP Phone 104...

Page 115: ...igure a BLF key on the phone to monitor the status of a friend s line busy or idle The BLF key LED illuminates solid red when the friend s line is in use For more information on BLF key LED indication...

Page 116: ...ves an incoming call You can also enable visual alert feature for BLF pickup on the phone This allows the LCD screen of the monitoring phone to display the caller ID when the monitored line receives a...

Page 117: ...dial out the phone number When there is already an active call on the IP phone you can transfer the active call to the monitored user by pressing the BLF List key The phone handles the active call di...

Page 118: ...ount Advanced 2 Select the desired account from the pull down list of Account 3 Enter the BLF List URI in the BLF List URI field 4 Optional Enter the directed pickup code in the BLF List Code field 5...

Page 119: ...ontact your system administrator for the predefined URL Note To configure a record key via phone user interface 1 Press Menu Features DSS Keys 2 Select the desired DSS key 3 Press or or the Switch sof...

Page 120: ...ange or the Back soft key to cancel Record and URL record keys are configurable via web user interface at the path DSSKey Line Key The Record and URL Record keys control the recording function and are...

Page 121: ...ing is cost reduction This feature is regularly used in places where not all the employees are in the office at the same time or not in the office for very long which means that actual personal office...

Page 122: ...DSSKey Line Key To use hot desking 1 Press the hot desking key when the phone is idle The LCD screen prompts the following warning 2 Press the OK soft key registration configurations of all accounts o...

Page 123: ...ield 5 Enter the target extension number in the Value field 6 Press the Save soft key to accept the change or the Back soft key to cancel Intercom key is configurable via web user interface at the pat...

Page 124: ...ed for intercom calls If Intercom Mute is disabled the microphone will work for intercom calls Intercom Mute is disabled by default Intercom Tone You can enable or disable the phone to play a warning...

Page 125: ...ers the call in the speakerphone mode by default 2 To end the intercom call press the intercom key again or the EndCall soft key You can use multicast paging to quickly and easily broadcast time sensi...

Page 126: ...o accept the change or the Back soft key to cancel Multicast paging key is configurable via web user interface at the path DSSKey Line Key To configure a paging list key via phone user interface 1 Pre...

Page 127: ...you can add more paging groups Paging list is configurable via web user interface at the path Directory Multicast IP To delete paging group via phone user interface 1 Press the paging list key when th...

Page 128: ...andles incoming multicast paging calls depends on Paging Barge and Paging Priority Active parameters configured via web user interface Paging Barge The paging barge parameter defines the priority of t...

Page 129: ...disabled the phone will automatically ignore all incoming multicast paging calls To configure multicast listening addresses via web user interface 1 Click on Directory Multicast IP 2 Select the desire...

Page 130: ...ast RTP session on hold and receiver s phone releases the session 3 To resume the held multicast RTP session press the Resume soft key The multicast RTP session is established again 4 To end the multi...

Page 131: ...IP URI pointing to a Music on Hold Server account When a call is placed on hold the phone will send a SIP INVITE message to the Music on Hold Server account The Music on Hold Server account automatica...

Page 132: ...ls to the registered ACD users To use this feature you should configure an ACD key in advance Note To configure an ACD key via phone user interface 1 Press Menu Features DSS Keys 2 Select the desired...

Page 133: ...an press the Avail Unavail soft key to change your ACD user status ACD user status synchronizes on both IP phone and ACD system When you set the ACD user status to be available the ACD key LED illumin...

Page 134: ...s can store up to 100 text messages If the number of the text messages in one box is more than 100 the phone will directly delete the oldest text message in the box Note To read a text message 1 Press...

Page 135: ...umber you want to send the message to in the To field 6 Press the Send soft key to send the message or the Back soft key to cancel Sending a text message is configurable via web user interface at the...

Page 136: ...ssages by pressing the Delete soft key and then select Delete All For more information refer to the above steps Note You can leave voice mails for someone else using the SIP T21 P E2 IP phone You can...

Page 137: ...mode and then enter the voice mail access code e g 97 4 Press the Save soft key to accept the change or the Back soft key to cancel Note To listen to voice mails 1 When the LCD screen prompts that the...

Page 138: ...he SIP T21 P E2 IP phone only handles the MWI messages sent from the server But for other servers the MWI service is solicited so the SIP T21 P E2 IP phone must enable subscription for MWI Note The MW...

Page 139: ...red account from the pull down list of Account 3 Click on Advanced 4 Select Enabled from the pull down list of Subscribe for MWI field 5 Enter the period time in the MWI Subscription Period Seconds fi...

Page 140: ...ist of Account 3 Click on Advanced 4 Select Enabled from the pull down list of Subscribe MWI To Voice Mail 5 Enter the desired voice mail number in the Voice Mail field 6 Click Confirm to accept the c...

Page 141: ...ay Network unavailable Ensure that the Ethernet cable is plugged into the Internet port on the phone and the Ethernet cable is not loose Ensure that the switch or hub in your network is operational Co...

Page 142: ...ode connect a different handset or headset to isolate the problem Why doesn t the phone ring Check the ringer volume on the phone To adjust the ringer volume setting press the Volume key when the phon...

Page 143: ...played on the callee s LCD screen Server configuration may override the local configuration Why does the phone play a tone when there is a call on hold How to disable it When there is a call on hold t...

Page 144: ...Click Confirm to accept the change You can also contact your system administrator for help Note How to make a call using SRTP You can enable SRTP to encrypt the audio stream s of phone calls The part...

Page 145: ...he change Note How to reboot the phone To reboot the phone via web user interface 1 Click on Settings Upgrade 2 Click Reboot to reboot the IP phone Note SRTP is not available on all servers Contact yo...

Page 146: ...the error to be documented in the trace 4 Click Stop to stop the capture 5 Click Export to open file download window and then save the file to your local system How to export system log We may need y...

Page 147: ...save the file to your local system You can also export the system log to the syslog server Contact your system administrator for more information Note How to upgrade firmware To upgrade firmware via...

Page 148: ...pgrading How to reset the phone Reset the phone to factory configurations after you have tried all troubleshooting suggestions but do not solve the problem You need to note that all customized setting...

Page 149: ...screen prompts Welcome Initializing please wait The phone will be reset to factory settings sucessfully after startup Note Reset of your phone may take a few minutes Do not power off until the phone...

Page 150: ...User Guide for the SIP T21 P E2 IP Phone 140...

Page 151: ...following basic safety precautions should always be followed to reduce risk of fire electrical shock and other personal injury General Requirements Before you install and use the device read the safe...

Page 152: ...nd on the product or use the equipment near water for example near a bathtub washbowl kitchen sink wet basement or near a swimming pool Do not tread on pull or over bend any cable in case of malfuncti...

Page 153: ...nchal Spain Canary Islands Las Palmas UK London 1 Albania Tirane Austria Vienna Belgium Brussels Caicos Chad Croatia Zagreb Czech Republic Prague Denmark Kopenhagen France Paris Germany Berlin Hungary...

Page 154: ...isbane Australia Hobart Australia Sydney Melboume Canberra Russia Vladivostok 10 30 Australia Lord Howe Islands 11 New Caledonia Noumea Russia Srednekolymsk Time 11 30 Norfolk Island 12 New Zealand We...

Page 155: ...ii Conference 92 Contact Management 30 Contrast 19 Copyright ii Customizing Your Phone 19 D Declaration of Conformity ii Deleting Contacts 36 Deleting Groups 33 Dial now 62 Dial Plan 60 Directory 30...

Page 156: ...ts 37 Programmable Keys 58 Phone Lock 24 R Receiving RTP Stream 118 Recent Call In Dialing 74 Redialing Numbers 73 Registration 17 Regulatory Notices 141 Remote Phone Book 43 Replace Rule 61 Ring Tone...

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