User Guide for the SIP-T21(P) E2 IP Phone
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When you have placed a call on hold, the held party can hear the music.
Note
ACD is often used in offices for customer service, such as call center. The ACD system
handles large volumes of incoming calls from callers who have no need to talk to a
specific person but who require assistance from any of multiple persons at the earliest
opportunity. ACD on the SIP-T21(P) E2 IP phone allows the ACD system to distribute large
volumes of incoming calls to the registered ACD users. To use this feature, you should
configure an ACD key in advance.
Note
To configure an ACD key via phone user interface:
1.
Press Menu->Features->DSS Keys.
2.
Select the desired DSS key.
3.
Press or , or the Switch soft key to select ACD from the Type field.
4.
Press the Save soft key to accept the change or the Back soft key to cancel.
ACD key is configurable via web user interface at the path DSSKey->Line Key.
For this feature to function, all involved parties cannot use encrypted RTP (SRTP).
Music on hold server is configurable via web user interface only.
Make sure ACD is enabled on your IP phone. For more information on enabling ACD,
contact your system administrator.
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