1. Press the
Menu
button
2. Scroll to
features
3. Select
DND
4. Scroll up and down to disable or enable call forwarding.
5.3 Deactivating Do Not Disturb
To deactivate Do Not Disturb, press the
DND
softkey.
If your phone does not have a DND softkey, deactivate the same was as activating.
5.4 Calling Line Identification Restriction
Dial
0197
before dialling the telephone number to restrict your line identification.
5.5 Utilising the Call Center
Queues allow you to create a dynamic pool of people that are able to take calls. When
callers are directed to a queue they are placed on hold and then the system tries to
connect the call to available “agents”. Staff can be permanently assigned to a queue or can
log on and log off the queue when appropriate.
This queue number has to be set up by Conversant.
To log into the queue Dial the queue number then press *
e.g. If the
queue number
is 1234, dial 1234*To log out of the queue
To log out of the queue
Dial
queue number
and * *
e.g. If the queue number is 1234, dial 1234**
5.6 After Moving to New Location in the Office
After moving to a new location in the Office just plug in the phone and the phone will
continue working with all current settings.
5.7 Walking Extension(Hot Desking)
You can use the same features assigned on your previous extension even if you move to
another extension in the office. You can retain your settings, such as extension number line
button settings, on the new extension.
1.Dial
*12
, dial on your current extension to log out.
2.Go to the extension you want to use and dial
*12
dial to log out of its current settings.
3.Dial
*11
, dial wait for the voice prompt, dial the extension number then #, at the voice
prompt enter your extension pass word (by default extension number)and #.
4.Calls to your extension number will now ring at the new location.
5.When you are ready to go back to your original extension follow the steps from step 1.